Top 569 Vp client operations Jobs in New York, Ny

VP, Client Success
Swayable —New York, NY
- $200,000 - $250,000 a year
- Office
- Senior level
- Leadership
- Health insurance
- Dental insurance
VP, Planning
Dentsu —New York, NY
- $170,000 - $195,000 a year
- Email
- Microsoft Outlook
- 11+ years
- Office
- Paid parental leave
- Paid holidays
VP of Production
Betches Media —New York, NY
- $170,000 - $200,000 a year
- Hybrid work
- 11+ years
- Mentoring
- Senior level
GUCCI Director, Retail Operations
Gucci —New York, NY
- $160,000 - $180,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
VP Media Sciences and Measurement
Citi —New York, NY
- $129 a day
- Full-time
- Hybrid work
- 6 years
- Office
- Master's degree
- Paid holidays
- Disability insurance
VP, Talent & Organization Transformation
Chubb —New York, NY
- $220,000 - $260,000 a year
- Full-time
- 5 years
- Analysis skills
- Organizational skills
VP Last Mile
Veho —New York, NY
- $270,000 - $300,000 a year
- Full-time
- Hybrid work
- Product management
- Senior level
- Commercial
- Health insurance
- Dental insurance
Quick Apply
GUCCI Manager, Retail Operations
Gucci —New York, NY
- $85,500 - $95,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Merchandising
VP, Growth Operations
Dentsu —New York, NY
- $113,000 - $182,850 a year
- Email
- Hybrid work
- Office
- 8 years
- Senior level
- Paid parental leave
- Paid holidays
3d
VP, Operations COO, Transformation, Metrics & Analytics
Morgan Stanley —New York, NY
- $120,000 - $172,500 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
VP, Consulting - Healthcare
Kizen —New York, NY
- $250,000 - $350,000 a year
- Office
- Senior level
- 4 years
- Health insurance
- Paid time off
Quick Apply
VP of Operations
Montana Construction —Lodi, NJ
- $200,000 - $250,000 a year
- Full-time
- Construction site
- 5 years
- Office
- Paid holidays
- Dental insurance
Quick Apply
Senior Manager, Talent Operations
Legora —New York, NY
- $225,000 - $260,000 a year
- Full-time
- Office
- Senior level
- Commuter assistance
- Health savings account
Project Manager
Wpromote —New York, NY
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 2 years
- Paid parental leave
- Disability insurance
Quick Apply
Senior People Business Partner, Operations
Whatnot —New York, NY
- $174,000 - $240,000 a year
- Full-time
- Remote
- Senior level
- Paid parental leave
- Health insurance
1d
VP - Prime Services Product Manager
Barclays —New York, NY
- $222,000 - $225,000 a year
- Multiple hires
- Research
- Office
- Senior level
- Referral program
VP, Global Transformation Programs
Chubb —Jersey City, NJ
- $176,400 - $255,600 a year
- Full-time
- 11+ years
- Senior level
- Leadership
Marketing Administrator
CBRE —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
14d
VP, Amazon Analytics
Synchrony —New York, NY
- $135,000 - $230,000 a year
- 18 years or older
- Management
- Pass drug screening
- Work from home
1d
Office Support Specialist
Zeno Group —New York, NY
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance

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VP, Client Success

Swayable
New York, NY

Apply Now

Job Details

$200,000 - $250,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance

Qualifications

Managing customer accounts
Quantitative applied research
Resource allocation (project management tasks)
Customer retention strategy
Data analysis reporting
Tooling
Team leadership
Identifying new business opportunities
Coaching
Upselling
Survey design
Account development
Gap analysis
Incident Escalation
Research project design
Survey analysis
Team development
Collaboration with product development teams
Team training
Industry trends
Client management
Forecasting
Relationship management
Leading team collaboration initiatives
Management reporting
Client growth strategy
Capacity planning
Business operations
Senior level
Account management

Full Job Description

Location: Swayable is based out of our Williamsburg, Brooklyn office and is hybrid in-office 3x a week!

Swayable is a fast-growing AI and automated data science platform that measures public opinion, and the impact of messages and advertising content on it. We are a 50-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (JP Morgan Chase, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections). Check our our values & culture deck to learn more: https://tinyurl.com/4zjchwzs

Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world's most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.

About The Role:

Swayable is looking for a high-performing leader to run the Client Success team. This function owns end-to-end client relationships across brand and advocacy clients, sets the bar for client experience across every account, and builds the team, processes, resourcing, and tooling needed to scale.

The role has a dual mandate: leading the people and systems responsible for delivering high-quality results from our testing platform, while also ensuring clients receive proactive, strategic guidance throughout the relationship. You will strengthen the playbooks, workflows, tooling, and resourcing model that support the team's growth, while helping the organization deepen client trust, identify opportunities to expand impact, and navigate complex client needs.

You'll approach client conversations with a commercially driven mindset, while approaching research delivery with the operational discipline required to improve quality as our testing volume and headcount grow. Day to day, you will ensure current client relationships and delivery are running smoothly, coach the team on effective client leadership, and maintain a forward-looking view of capacity, resourcing, and evolving client needs.

What You'll Do:

Ensure client satisfaction, demonstrated value, and continued usage across the portfolio
Represent Client & Research Success in cross-functional and leadership forums, surfacing account health, resourcing needs, and methodology gaps to inform company-wide planning
Continue to train and uplevel the Client & Research Success team on commercially-minded behaviors, such as proactively identifying opportunities for expansion or upsell in partnership with the Account Management team
Own client retention and churn across the portfolio, ensuring the team identifies risks early, drives strong client outcomes, and takes action to protect and grow key relationships
Enforce research methodology and QA standards across client studies to ensure every deliverable meets Swayable's rigor bar before it reaches a client
Build and scale Client Success Operations playbooks, workflows, tooling, and reporting infrastructure to ensure client efficiencies, accurate forecasting, and capacity planning
Turn recurring client needs and industry best practices into clear, actionable input for the Product team
Maintain detailed awareness of market trends affecting current clients, and of developments in the broader marketing, advertising, and research industry
Support in training the cross-functional teams on research methodology and test design so they can credibly represent Swayable's platform in client conversations

Who You Are:

10+ years of experience in client success, account management, or professional services, including several years leading and scaling a team, ideally at a high-growth SaaS company
Track record owning end-to-end client relationships with major brands or complex organizational clients, including retention, expansion, and escalation management
Strong interest and ability to pick up research methodology and quantitative analysis (e.g., RCT design, survey research, market research), with the ability to enforce quality and rigor standards across a research delivery team
Demonstrated success building and scaling operational infrastructure (e.g., playbooks, workflows, tooling, capacity planning, and reporting) to support team and client growth
A commercially-minded approach to client management, comfortable identifying expansion opportunities and partnering with sales or account management teams to act on them
Experience coaching and developing managers or individual contributors, with a track record of raising the bar on client-facing skills across a team
Excellent judgment operating at the intersection of client strategy and technical/ methodological delivery, with the ability to translate between the two for clients, cross-functional teams, and leadership
Strong written and verbal communication skills, including experience representing a function in cross-functional or executive forums
Genuine interest in Swayable's mission and the ability to work credibly with both commercial brand clients and civic/advocacy organizations

Benefits:

100% Medical, Dental & Vision Plans - no employee contribution required
Generous PTO
Equity Options
401k plan, FSA
Ongoing professional development investments
Compensation: $200-250K, dependent on experience

Swayable is an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.

Apply Now

Refine Your Search

vp client operations jobs in new york, ny

VP, Client Success

VP, Planning

VP of Production

GUCCI Director, Retail Operations

VP Media Sciences and Measurement

VP, Talent & Organization Transformation

VP Last Mile

GUCCI Manager, Retail Operations

VP, Growth Operations

VP, Operations COO, Transformation, Metrics & Analytics

VP, Consulting - Healthcare

VP of Operations

Senior Manager, Talent Operations

Project Manager

Senior People Business Partner, Operations

VP - Prime Services Product Manager

VP, Global Transformation Programs

Marketing Administrator

VP, Amazon Analytics

Office Support Specialist

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