Top 42 Call center supervisor Jobs in New York Ny

Manager, Quality Assurance
1199SEIU Family of Funds —New York, NY
- $104,500 - $130,600 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Assistant Manager, Contact Center
Municipal Credit Union —New York, NY
- $75,000 - $94,400 a year
- Full-time
- Research
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Non-Clinical Case Manager (Patient Support Program) FTC
Atlantis Health —Summit, NJ
- Full-time
- Remote
- Spanish
- Nursing
- Microsoft Excel
- Vision insurance
Quick Apply
Telesales and Recovery Manager
MetroPlus Health Plan —New York, NY
- $130,000 - $142,074 a year
- Weekends as needed
- Management
- 5 years
- Office
Manager, Customer Relations
CarnegieHall —New York, NY
- $66,300 - $69,000 a year
- Full-time
- Sales
- Mid-level
- Bachelor's degree
Quick Apply
Manager, IT Service Desk
National Hockey League (NHL) —New York, NY
- $140,000 - $160,000 a year
- Hybrid work
- Microsoft Excel
- 5 years
- Senior level
- Commuter assistance
- Paid holidays
13d
Assistant Coordinating Manager, Specialty Access Improvement Team (SAIT)
NYC Health + Hospitals —New York, NY
- $55,105 a year
- Online Application
- Bilingual
- Mid-level
- Administrative experience
- Commuter assistance
- Paid holidays
Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
Quick Apply
Technical Call Center Team Leader and Project Manager
Technogym —Jersey City, NJ
- $75,000 - $80,000 a year
- 5 years
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Corporate Vice President - Manager, Agent Support Operations
New York Life —New York, NY
- $133,000 - $190,000 a year
- Hybrid work
- 8 years
- Senior level
- Leadership
- Loan repayment program
- Adoption assistance
Customer Service/Call Center Manager
NJ Institute For Pain Relief LLC —Cranford, NJ
- $55,000 - $62,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service & Collections Manager
Beacon Bank —New York, NY
- $66,669 - $122,975 a year
- 5 years
- Office
- Analysis skills
4d
Assistant Call Center Manager- (Bilingual Spanish)
New York Psychotherapy and Counseling Center —Bronx, NY
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
13d
Implementation Manager
Avoca —New York, NY
- $130,000 - $190,000 a year
- Full-time
- Office
- Travel
- Senior level
- Commuter assistance
- Health insurance
Growth Manager
Avoca —New York, NY
- $160,000 - $220,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Commuter assistance
- Health insurance
Telemarketing / Outbound Sales Manager
Schneps Services LLC —Bronx, NY
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
10d
Contact Center Transformation - Senior Manager
PwC —New York, NY
- $124,000 - $280,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Group Product Manager, Member Coverage & Support Platform
Oscar Health —New York, NY
- $180,504.00 - $236,911.50 a year
- Call employer
- Hybrid work
- Office
- Analysis skills
- Product management
- Paid parental leave
- Paid holidays
Quick Apply
Payroll and Benefits Manager
Avoca —New York, NY
- $140,000 - $160,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Office
- Commuter assistance
- Health insurance
Call Center Supervisor
NORTH JERSEY FEDERAL CREDIT UNION, INC. —Totowa, NJ
- $54,080 - $62,400 a year
- Full-time
- Spanish
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply

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Manager, Quality Assurance

1199SEIU Family of Funds -
New York, NY

Apply Now

Job Details

Full-time
$104,500 - $130,600 a year

Qualifications

Staff supervision
Confidential information handling
Microsoft Excel
Team supervision
Managing teams in a customer support role
Productivity software
Call center management
Staffing management
Managing quality assurance teams

Full Job Description

Requisition #:

7502

# of openings:

Employment Type:

Full time

Position Status:

Permanent

Category:

Non-Bargaining

Workplace Arrangement:

Hybrid

Fund:

1199SEIU National Benefit Fund

Job Classification:

Exempt

Responsibilities

Manage the operations of the organization's Telephone Quality Monitoring program to ensure proper quality assurance policies and procedures are met
Oversee all quality assurance for the Member Services operations including development, implementation and improvement of quality program standards and reporting. Implement best practices for Quality Assurance (QA) in the Call Centers.
Ensures that each staff member has clearly established goals and objectives, monitors staff performance, conducts periodic performance evaluations and ensures succession planning for key positions, including own
Motivate and inspire team members, maintains healthy group dynamics, facilitates problem solving and collaboration, and helps drive appropriate workplace behaviors
Identifies trends and improvement opportunities on an individual, team and call center level with the objective of improving member satisfaction, accuracy, compliance, first contact resolution, and adherence to member service expectations
Generate comprehensive qualitative and quantitative reports: conduct performance analysis to identify appropriate performance standards and acceptable quality levels
Develop efficiencies to consolidate and increase the effectiveness of reporting, and maintain department reports used internally and externally
Plan, coordinate and direct quality assurance activities designed to promote outstanding member service. Lead the design and implementation of policies and procedures to ensure that quality standards are met. Participates in design of call monitoring formats and quality standards
Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics
Provides project support as a department advocate and subject matter for team projects with tasks that will impact the processes and procedures for quality assurance team and the call centers
Identify and evaluate state-of-the-art technologies: defining user requirements: productivity, quality, and member-service standards; contributing information and analysis to organizational strategic plans and reviews
Produces and analyzes reports for trends, patterns, and root causes of issues
Perform additional duties and projects as assigned by management

Qualifications

Bachelor’s degree in a related field or equivalent work experience
Minimum five (5) years’ experience supervising or managing a large call center environment; to Include Quality Management experience required and minimum two (2) years supervisory experience of exempt and non-exempt personnel required
Proficient in Microsoft Word, Excel, including PowerPoint required
Comprehensive knowledge of Verint or equivalent call center management application
Knowledge of Fund Benefits, Programs, Policies and Procedures
Strong background in developing Call Center Training and implementing Quality Assurance programs
Professional demeanor, dependable, and able to maintain confidential information required
Proven leadership and management skills to include hiring, training, coaching, conflict resolution, performance management, and time management
Effective oral & written communication skills, excellent interpersonal skills, able to present with credibility and authority. Must be able to effectively communicate with all levels of management including both internal and external partners
Proactive, innovative, able to develop new concepts and to deliver creative solutions. Ability to make critical business and make decisions independently
Strong critical thinking and analytical skills with effective troubleshooting and problem-solving abilities
Self-motivated with a high level of initiative and work well in a team environment; demonstrated ability to support team members in achieving department goals

Apply Now

Refine Your Search

call center supervisor jobs in new york ny

Manager, Quality Assurance

Assistant Manager, Contact Center

Non-Clinical Case Manager (Patient Support Program) FTC

Telesales and Recovery Manager

Manager, Customer Relations

Manager, IT Service Desk

Assistant Coordinating Manager, Specialty Access Improvement Team (SAIT)

Call Center Manager

Technical Call Center Team Leader and Project Manager

Corporate Vice President - Manager, Agent Support Operations

Customer Service/Call Center Manager

Customer Service & Collections Manager

Assistant Call Center Manager- (Bilingual Spanish)

Implementation Manager

Growth Manager

Telemarketing / Outbound Sales Manager

Contact Center Transformation - Senior Manager

Group Product Manager, Member Coverage & Support Platform

Payroll and Benefits Manager

Call Center Supervisor

I want to receive the latest job alert for call center supervisor in new york ny

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