About the Role
The Clinical Evaluator is the first voice and face of InStride Health for patients and families seeking care. Evaluators conduct phone screens and comprehensive clinical evaluations to determine clinical eligibility and appropriateness for InStride services. They provide education and orientation about InStride, serve as brand ambassadors, and ensure families feel engaged and motivated from their first interaction.
Clinical Evaluators are strong diagnosticians with excellent case conceptualization skills, adept at assessing patient presentation and navigating sensitive conversations. They determine when medical clearance is required prior to admission and, when families are not appropriate for InStride, redirect them to alternative resources with empathy and clarity.
Clinical Evaluators also generate thorough, timely documentation that ensures a smooth and intentional handoff to the care team, supported by AI note-writing tools. They provide feedback to the Tech Product team on workflows, systems, and patient experience, and to the Clinical Product team on biopsychosocial assessment and patient needs.
Key Responsibilities/Essential Functions
- Conducts phone screens and clinical evaluations for patients and families seeking admission.
- Accurately assesses diagnoses, case conceptualization, and clinical eligibility for InStride.
- Provides education, orientation, and motivation to engage patients and families in care.
- Determines when medical clearance is required prior to admission.
- Redirects patients and families to alternative resources when InStride is not appropriate.
- Produces robust, timely documentation to support seamless transitions into treatment, leveraging AI note-writing tools.
- Serves as a brand ambassador, creating a welcoming and professional first experience for families.
- Collaborates with internal stakeholders by providing feedback and insights:
- To the Tech Product team on workflows, systems, and patient/family experience.
- To the Clinical Product team on patient presentation and assessment processes.
- Participates in designated trainings, team meetings, and clinical rounds to ensure alignment with care pathways and best practices.
- Upholds InStride's mission, values, and ethical standards in all interactions.
Qualifications
Required Education & Licensure
- Ph.D. or PsyD in psychology from an accredited program; OR
- Master's degree in social work, counseling, or related field from an accredited program with independent licensure (LICSW, LMHC, LMFT, or equivalent, depending on state).
- Active state-specific licensure in good standing; willingness to obtain additional licensure in other states, as requested.
- Must have active license(s) in at least one of the following states: CT, FL, GA, IL, MA, ME, NH, NJ, NY, NC, OH, PA, RI, SC, TX, VA, DC
Required Knowledge, Skills, and Abilities
- Expertise in diagnosing and treating children, adolescents, and young adults with anxiety, OCD, and related disorders.
- Strong skills in case conceptualization, assessment, and measurement-based care.
- Exceptional interpersonal and communication skills, with the ability to motivate and engage patients and families.
- Ability to navigate sensitive conversations and redirect families to alternative care resources when needed.
- Strong clinical judgment and decision-making skills in time-sensitive situations.
- Commitment to creating a positive, professional, and brand-aligned first impression for families.
- Excellent organizational and documentation skills, including comfort using AI-assisted tools.
- Ability to work independently and as part of a fast-paced, mission-driven team.
- Cultural responsiveness and demonstrated commitment to diversity, equity, and inclusion.
- Flexibility in adapting to technology platforms and updates in a fully virtual care environment.
The expected annual salary for this role is between $80,000-100,000. Actual starting salary will be determined on an individualized basis and will be based on several factors including but not limited to specific skill set, work experience, licensure, etc.
Work Schedule
Clinical Evaluators are hired in a full-time capacity, typically at 40 hours per week, which may include evening hours (3pm-8pm local time) to align with family availability across time zones.
Commitment to Ethical Conduct
InStride Health is committed to building and maintaining an inclusive, equitable, and ethical environment. The Clinical Evaluator is required to comply with InStride Health's Code of Conduct and its policies and procedures, and must refrain from participating in any activity that could be construed as fraud or abuse. In any instance where there is suspicion or knowledge of fraud, abuse, or a violation of law or policy, the Clinical Evaluator is required to report the same to the Chief Compliance Officer. Compliance with this requirement will be considered in evaluating overall job performance
