Top 312 Customer care coordinator Jobs in New York Ny

Patient Concierge (Mandarin)
Home Healthcare Agency —Flushing, NY
- $20 - $23 an hour
- Full-time
- English
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
Coordinator - Home care - English/Mandarin/Cantonese - Urgent Hire - Immediate Start
Home Healthcare Agency —Flushing, NY
- $20 - $23 an hour
- Urgently hiring
- Spanish
- Computer literacy
- English
- Health insurance
- 401(k)
Quick Apply
Home Care Scheduling Coordinator (Bilingual Chinese required)
True Care —Brooklyn, NY
- $21 - $23 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Scheduling Coordinator (Russian/English)
Anchor Health Home Care —Brooklyn, NY
- $22 - $25 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Care Coordinator Associate
All Metro Health Care —Lynbrook, NY
- $17 - $18 an hour
- Monday to Friday
- Spanish
- Customer service
- English
- AD&D insurance
- Disability insurance
Quick Apply
Care Coordinator - NYC
Atria Health and Research Institute —New York, NY
- $85,000 - $100,000 a year
- Weekends as needed
- 5 years
- Urgent Care
- HIPAA
- Health insurance
- 401(k) 4% Match
Quick Apply
Helpline Coordinator
COMMUNITY SERVICE SOCIETY OF NEW YORK —New York, NY
- $75,196 a year
- Full-time
- Hybrid work
- Spanish
- Experience working with individuals with disabilities
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
11d
Patient Care Coordinator
Optum —New York, NY
- $18 - $32 an hour
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Employee stock purchase plan
Patient Care Coordinator - Dr. Matthew Abola
Hospital for Special Surgery —New York, NY
- $26.65 - $40.87 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Ability to lift 50 pounds
7d
Patient Care Coordinator - Dr. Robinson & Dr. King
Hospital for Special Surgery —Brooklyn, NY
- $26.65 - $40.87 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Scheduling Coordinator - Prior Home Care Experience and Bilingual Spanish/ Creole Required!
True Care —Brooklyn, NY
- $24 - $26 an hour
- Full-time
- Spanish
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Admissions Coordinator
Buena Vida Rehabilitation and Nursing Center —Brooklyn, NY
- $55,000 - $65,000 a year
- Full-time
- Skilled nursing facility
- High school diploma or GED
- Rehabilitation center
- Health insurance
- Dental insurance
Quick Apply
7d
Authorization Coordinator (CCSS)
VNS Health —Manhattan, NY
- $20.98 - $26.23 an hour
- Per diem
- Computer literacy
- Research
- Mid-level
- Health insurance
Patient Care Coordinator- Peds
Hospital for Special Surgery —New York, NY
- $26.65 - $40.87 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
5d
Customer Service Representative & Scheduling Coordinator – New York, NY
Swifto NY —New York, NY
- $22 - $23 an hour
- Weekends as needed
- Hospitality
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Senior Patient Coordinator
Weill Cornell Medicine —New York, NY
- $27.80 - $30.27 an hour
- Monday to Friday
- Mid-level
- High school diploma or GED
5d
Placement & Utilization Support Coordinator
MJHS —New York, NY
- $41,000 - $45,000 a year
- Full-time
- Hybrid work
- Customer service
- Typing
- Communication skills
- Health insurance
- Dental insurance
Patient Concierge
Bensonhurst Dental —Brooklyn, NY
- $60,000 - $95,000 a year
- Email
- Dental office
- Administrative experience
- Organizational skills
Quick Apply
Medical Office Receptionist
LifeStance Health —New York, NY
- From $24.50 an hour
- Full-time
- HIPAA
- High school diploma or GED
- In-person
- Paid parental leave
- AD&D insurance
Quick Apply
10d
Call Center Representative
Help at Home —Brooklyn, NY
- $22 - $24 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Home Health
- Paid holidays
- Health insurance
6d

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Patient Concierge (Mandarin)

Home Healthcare Agency -
Flushing, NY

Quick Apply

Job Details

Full-time
$20 - $23 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Teamwork
Interpretation
Cantonese
English
High school diploma or GED
Home care
Attention to detail
Stakeholder relationship building

Full Job Description

Company Overview

TEAM NY coordinates the delivery of home care services to Chinese-American patients in New York City and Long Island through a network of three Licensed Home Care Service Agencies: ABI Healthcare, ATD Home Health Agency, and Life Improvement Homecare.

We are one of the largest and longest-standing home care organizations serving the Chinese-American community in New York. Our mission is simple but powerful: help seniors age with dignity, independence, and support in the comfort of their homes.

As our patients’ needs continue to grow, we are building something new: a Patient Concierge service designed to provide trusted, high-touch support beyond traditional home care coordination.

Role Summary

Many seniors and families do not leave an agency because of care alone — they leave because they feel unsupported, confused, or on their own, this Patient Concierge will help change that.

We are looking for someone who is warm, resourceful, and highly service-oriented to become the first hire in our new Concierge organization. In this role, you will help making our patients feel that TEAM NY is not just their home care agency, but their trusted partner. By helping with the small things that matter every day, you will directly improve patient loyalty, family satisfaction, and the quality of life of the communities we serve.

This is more than a customer service role. As the first hire in this function, you will play a key role in building a new patient experience program from the ground up, and you will have the opportunity to grow with the program and potentially become a future manager as the Concierge team expands.

We want to hear from you if you:

Make patients feel supported, respected, and less alone.
Resolve requests quickly and thoughtfully.
Help families navigate confusing systems with patience.
Build strong relationships with patients, caregivers, and internal teams.
Identify patterns in patient needs and help us improve the program.
Help turn Concierge into a meaningful competitive advantage for TEAM NY.

What You’ll Do

Provide High-Touch Patient Support

Serve as a trusted point of contact for patients and families who need help with non-clinical, everyday support needs. Listen carefully, ask thoughtful questions, and make patients feel comfortable, respected, and cared for.

Help Patients Navigate Daily Life

Assist patients with tasks such as reading and explaining English-language letters, translating basic information into Chinese, helping understand appointment reminders, organizing paperwork, and guiding patients through simple next steps.

Schedule and Coordinate Appointments

Help patients schedule doctor visits, transportation, follow-ups, community appointments, and other important services. Confirm details clearly and help patients feel prepared.

Provide Basic Tech Assistance

Support patients and families with simple technology needs, such as using phones, video calls, patient portals, text messages, online forms, apps, or other tools they may find confusing.

Connect Patients with Community Resources

Research and connect patients with helpful community services, senior programs, food resources, transportation options, benefits support, social activities, and other resources that may improve their quality of life.

Support Patients Virtually and In Person

Handle many requests by phone, but provide in-person support when needed, including office-based support or occasional community/patient-facing assistance.

Build Trust and Loyalty

Create a premium, caring experience that makes patients and families feel supported beyond the basics. Help strengthen patient retention by becoming someone families trust and remember.

Help Build the Concierge Program

As the first hire in this function, help create the playbook. Track common requests, identify recurring patient needs, suggest process improvements, and help shape how the Concierge team grows over time.

Partner Across Teams

Work closely with care coordinators, intake, operations, compliance, caregivers, and leadership to make sure patient needs are handled appropriately and escalated when needed.

What You’ll Bring

High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
Fluency in English and Mandarin and/or Cantonese required
Prior experience in customer service, healthcare, home care, social services, hospitality, concierge services, community support, or patient-facing work preferred.
Strong patience, empathy, and respect for seniors
Clear communication and strong phone skills
Strong organizational and follow-up skills.
Comfort using computers, phones, messaging tools, and online systems
Resourceful mindset — you know how to ask questions, research, and solve problems
Strong judgment to know when to escalate an issue to the right internal team
Ability to work in-office 5 days per week in Flushing, NY.
Willingness to provide occasional in-person patient, office, or community support as needed.

Why Join TEAM NY

Founding opportunity: Help build a new patient support team from the ground up.
Growth path: Potential to grow into a team lead or manager role as the program expands.
Meaningful work: Help seniors and families solve real daily challenges.
Community impact: Support Chinese-American seniors with the language and cultural understanding they deserve.
Mission-driven team: Join a company that values empathy, dignity, service, and trust.

Pay: $20.00 - $23.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Experience:

Homecare, Medicaid, or MLTC: 1 year (Preferred)

Language:

Chinese (Required)
Cantonese (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer care coordinator jobs in new york ny

Patient Concierge (Mandarin)

Coordinator - Home care - English/Mandarin/Cantonese - Urgent Hire - Immediate Start

Home Care Scheduling Coordinator (Bilingual Chinese required)

Scheduling Coordinator (Russian/English)

Care Coordinator Associate

Care Coordinator - NYC

Helpline Coordinator

Patient Care Coordinator

Patient Care Coordinator - Dr. Matthew Abola

Patient Care Coordinator - Dr. Robinson & Dr. King

Scheduling Coordinator - Prior Home Care Experience and Bilingual Spanish/ Creole Required!

Admissions Coordinator

Authorization Coordinator (CCSS)

Patient Care Coordinator- Peds

Customer Service Representative & Scheduling Coordinator – New York, NY

Senior Patient Coordinator

Placement & Utilization Support Coordinator

Patient Concierge

Medical Office Receptionist

Call Center Representative

I want to receive the latest job alert for customer care coordinator in new york ny

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