Top 472 Customer service manager Jobs in New York Ny

Showing results for customer service manager jobs

Search instead for jobs

Customer Service Manager
Sola Payments —Brooklyn, NY
- $110,000 - $140,000 a year
- Monday to Friday
- Research
- Mid-level
- Office
3d
Customer Service Manager, Airport Customer Operations
American Airlines —New York, NY
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
3d
Senior Lead Customer Support
Moxie —Brooklyn, NY
- $127,935 - $156,365 a year
- Full-time
- Remote
- Management
- System design
- Senior level
10d
Customer Success Manager
Atera —New York, NY
- $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Support Manager
Campfire —New York, NY
- $100,000 - $140,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Customer Experience Manager
Saks Fifth Avenue —New York, NY
- $94,388 - $117,986 a year
- Weekends as needed
- Bilingual
- Mid-level
- Mentoring
Manager, Customer Experience
Pilot Fiber —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Senior Onboarding Manager
Moxie —Brooklyn, NY
- $110,883 - $122,858 a year
- Full-time
- Travel
- Mentoring
- Senior level
12d
FY27 - Financial Services - Private Client Services - Tax Senior Manager
EY —New York, NY
- $132,100 - $342,700 a year
- CPA
- Research
- Master's degree
- Paid holidays
- Health insurance
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —New York, NY
- Full-time
- Mid-level
- Office
- Finance
- Health savings account
- Health insurance
Quick Apply
Tax Manager or Director - Private Client Services
PKF O'Connor Davies —Woodcliff Lake, NJ
- $100,000 - $150,000 a year
- Hybrid work
- 7 years
- Management
- CPA
- Profit sharing
- Health savings account
Quick Apply
Client Success Manager
Versatex —Parsippany-Troy Hills, NJ
- Full-time
- Hybrid work
- Analysis skills
- Construction experience
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Field Service Manager
Burroughs —New York, NY
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
Quick Apply
Service Supervisor
Cintas —Port Washington, NY
- $74,420 - $95,160 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
7d
Customer Support Manager
Pickle —New York, NY
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- Office
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Support Team Manager
Topline Pro —Brooklyn, NY
- $110,000 - $140,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Senior Manager, Customer Success
Firsthand —New York, NY
- $180,000 - $220,000 a year
- Full-time
- Hybrid work
- Merchandising
- Office
- Senior level
3d
Customer Operations Leader
Plaid —New York, NY
- $127,680 - $214,800 a year
- Full-time
- Hybrid work
- Office
- Fair chance
- Senior level
- Health insurance
- Dental insurance
Manager, Customer Success Team
Assort Health —New York, NY
- $180,000 - $250,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Recruiting
- Senior level
- Commuter assistance
- Health insurance
Vice President, Affluent Customer Experience Manager
JPMorganChase —New York, NY
- $123,500 - $195,000 a year
- Full-time
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
14d

I want to receive the latest job alert for customer service manager in new york ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near new york ny

Field Manager jobs in New York, NY

Customer Service Manager jobs in New York, NY

Senior Tax Manager jobs in New York, NY

Customer Service Manager jobs in Brooklyn, NY

Client Manager jobs in New York, NY

Customer Experience Manager jobs in New York, NY

Customer Success Manager jobs in New York, NY

Operations Lead jobs in New York, NY

Customer Care Manager jobs in New York, NY

Customer Experience Specialist jobs in New York, NY

Customer Service Team Lead jobs in Brooklyn, NY

Onboarding Manager jobs in Brooklyn, NY

Vice President Of Customer Experience jobs in New York, NY

Field Manager jobs in Colorado

Field Engineer jobs in Texas

Travel Field Technician jobs in Georgia

Field Manager jobs in Chico, CA

Field Manager jobs in Charleston, WV

Track Field Coach jobs in Virginia

Customer Service Manager jobs in Knoxville, TN

Customer Service Manager

Sola Payments
Brooklyn, NY

Apply Now

Job Details

$110,000 - $140,000 a year
3 days ago

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Phone communication
Research
Incident Escalation
High school diploma or GED
Desktop applications
Productivity software

Full Job Description

Job Summary:

Join Sola in continuing to transform payment processing!

We are currently looking for an experienced Customer Service Manager to manage and lead our Customer Service Team to ensure the delivery of high-quality customer service to merchants utilizing the proprietary Sola Quick Assist ticketing system, FPS phone queue system and other third party and partner tools in the delivery of these services.

Duties and Responsibilities:

Manage and mentor a team of Customer Service Representatives and ensure that Company policies and procedures are being followed.
Train the Customer Service Representatives on appropriate procedures
Document Customer Service department team member roles and responsibilities and build a training curriculum for onboarding new team members as well as continued development of existing team members.
Manage the customer service queue, monitoring, assigning and answering incoming calls and emails daily, generating trouble tickets in Sola’s Customer Assistance and Ticketing System and contacting the clients with follow-up and resolution.
Document customer issues utilizing current on-line information management system and any other third-party tools introduced to manage and document the processes required to execute in the Customer Service role. Manage the escalation and oversight of customer service issues as they are raised.
Ensure timely reporting, referral, follow-up and escalation of merchant issues to minimize disruption to service and overall impact to Sola clients.
Help build and maintain knowledge sources and training materials for inter and intra departmental training and onboarding.
Act as liaison between merchants and internal departments to communicate, research, and investigate client issues while driving the ticket towards resolution.
Analyze data and workflows to determine root causes and make recommendations to resolve current problem while gaining efficiencies for future similar problems.
Review workforce capacity and utilization, ensure and maintain appropriate coverage schedules, analyze inbound and outbound call and ticket communication volumes to optimize workforce scheduling.
Address and resolve conflicts arising from scheduling and time-off requests on a daily and periodic (holiday, vacation) basis.
Act as escalation for issues that are not able to be resolved between merchants and customer service agents, including conflict management and resolution.
Participate in inter-departmental initiatives for knowledge sharing, process improvement and clarification of departmental roles within the scope of overall customer support within the company.
Review inbound CSAT survey feedback for Root Cause Analysis and Corrective Action
Document, distribute and train staff on Corrective Action plans resulting from feedback from merchants, sales agents and internal staff.

Requirements and Qualifications:

High school diploma or equivalent, some Bachelor’s or Associate’s work preferred
3-5+ years of customer service leadership experience
Proficient keyboard and computer skills, especially Microsoft Office applications
Excellent written and spoken communication skills
Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
Ability to identify and resolve/escalate complex problems
Proven commitment to high quality customer service and a customer-first approach to problem solving
Efficient time management skills to maximize the number of merchants that can be assisted while maintaining a high level of detail in notes and follow-up
Must be able to work in a fast-paced environment as part of a team but assume ownership and responsibility for team and self-assigned work.
Must be able to work independently with minimal supervision using pre-set company policies, procedures and standards as well as contractual agreements as guidelines for interaction and activity.

Location: Brooklyn, NY - 5 days on-site (M-F)

Salary Range: $110,000-140,000/year plus discretionary bonus

About Sola

Sola is a leading payments provider offering a full suite of merchant services, including payment processing, gateway solutions, and PayFac capabilities. With strong partnerships across key verticals and a deep integration with ISV platforms, we deliver innovative and scalable solutions that help businesses of all sizes manage their payments efficiently. Headquartered in New York, our company is known for its customer-first approach, cutting-edge technology, and commitment to driving seamless transactions.

Equal Employment Opportunity Policy

Sola provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Now

Refine Your Search

customer service manager jobs in new york ny

Customer Service Manager

Customer Service Manager, Airport Customer Operations

Senior Lead Customer Support

Customer Success Manager

Customer Support Manager

Customer Experience Manager

Manager, Customer Experience

Senior Onboarding Manager

FY27 - Financial Services - Private Client Services - Tax Senior Manager

Registered Client Administrative Manager

Tax Manager or Director - Private Client Services

Client Success Manager

Field Service Manager

Service Supervisor

Customer Support Manager

Customer Support Team Manager

Senior Manager, Customer Success

Customer Operations Leader

Manager, Customer Success Team

Vice President, Affluent Customer Experience Manager

I want to receive the latest job alert for customer service manager in new york ny

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected