Central Operations Desk Specialist
DEPARTMENT OF CORRECTION —Queens, NY
- $71,238 - $81,924 a year
- Weekends as needed
- Writing skills
- Mid-level
- Office
- Loan forgiveness
TMO Dispatcher
Ambulnz by DocGo —New York, NY
- $20 - $25 an hour
- 12 hour shift
- Background check
- High school diploma or GED
- Children
- Health insurance
- Dental insurance
Quick Apply
Campus Safety Dispatcher
New York University —New York, NY
- $23.94 - $33.94 an hour
- Weekends as needed
- Customer service
- Word processing
- English
10d
Security Dispatcher in NYC (Nights and Overnights)
Kent Security of New York, Inc —New York, NY
- From $18 an hour
- Weekends as needed
- English
- Office
- Communication skills
- Paid training
- Health insurance
Quick Apply
Dispatcher
Capital Contracting Solutions Llc —Bronx, NY
- $17 - $20 an hour
- Full-time
- High school diploma or GED
- Typing
- Communication skills
- Paid time off
- Employee discount
Quick Apply
EMS Emergency Call Taker
University Hospital, Newark NJ —Newark, NJ
- $23.57 - $24.79 an hour
- Full-time
- Spanish
- BLS Certification
- English
- Health savings account
- Disability insurance
Quick Apply
10h
Public Safety Telecommunicators Trainee
Bergen County, NJ —Hackensack, NJ
- $39,500 - $65,500 a year
- Overtime
- CPR Certification
- In-person
- Entry level
- Paid holidays
- Disability insurance
Fire and Ambulance Dispatcher
Bergen County, NJ —Hackensack, NJ
- $44,000 - $67,500 a year
- Email
- Background check
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Temporary Security Dispatcher
Alliance Building Services —Manhattan, NY
- $22 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
8d
EMS Dispatcher/EMT (Part-Time)
University Hospital, Newark NJ —Newark, NJ
- $27.83 - $29.18 an hour
- Part-time
- Spanish
- BLS Certification
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
5d
Dispatcher
Ambulnz by DocGo —Ridgewood, NY
- $19 - $24 an hour
- Weekends as needed
- Background check
- High school diploma or GED
- Data entry
- Health insurance
- Dental insurance
Quick Apply
311 Dispatcher
Breaking Ground —Jamaica, NY
- $17.50 an hour
- Full-time
- Spanish
- Microsoft Access
- English
Station Supervisor I - Six Wire
Metropolitan Transportation Authority —Brooklyn, NY
- Weekends as needed
- Mid-level
- Office
- Databases
3d
911 Dispatcher - EMT/Paramedic - Per Diem
Hackensack Meridian Health —Edison, NJ
- From $29.58 an hour
- Part-time
- BLS Certification
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
911 Dispatcher - EMT/Paramedic
Hackensack Meridian Health —Edison, NJ
- From $29.58 an hour
- Full-time
- BLS Certification
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
EMS Emergency Call Taker, Per Diem
University Hospital, Newark NJ —Newark, NJ
- $22.36 an hour
- Per diem
- Spanish
- BLS Certification
- English
Quick Apply
Communications Supervisor
Assist Ambulance —Brooklyn, NY
- $90,000 a year
- Full-time
- Mid-level
- Office
- Driving
Quick Apply
911 Dispatcher, EMT/Paramedic - Part Time
Hackensack Meridian Health —Edison, NJ
- From $29.58 an hour
- Part-time
- BLS Certification
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Medical Transportation Dispatcher (MUST BE EMT or EMR) - competitive pay
Rapid Response Medical Transportation —Paramus, NJ
- $20 - $30 an hour
- Full-time
- Spanish
- English
- Driver's License
- 401(k)
- Referral program
Quick Apply
EMS Dispatcher IV - Critical Care - Full Time - Evening - Mobile Health
Atlantic Health System —Florham Park, NJ
- Full-time
- CPR Certification
- Customer service
- BLS Certification
- 403(b) matching
- AD&D insurance

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Central Operations Desk Specialist

DEPARTMENT OF CORRECTION -
Queens, NY

Apply Now

Job Details

Full-time
$71,238 - $81,924 a year

Benefits

Loan forgiveness

Qualifications

Experience working with incarcerated individuals
Stakeholder relationship building

Full Job Description

Central Operations Desk Specialist

DEPARTMENT OF CORRECTION

Posted on

07/27/2026

Full-time

Location

QUEENS

No exam required

Department

Commissioner

Salary range: $71,238.00 – $81,924.00

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Job Description

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the city towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

The Department of Correction seeks to hire four (4) Central Operations Desk (COD) Specialists, who, under the direction of the Executive Director and COD leadership team, with wide latitude for the exercise of independent action and decision-making, will support the agency’s 24/7 operational communications system and unit. The chosen candidates will have demonstrated experience supporting communications such as emergency coordination, incident documentation operations, tracking, and data entry of the agency’s robust incident reporting system. The selected candidates' responsibilities may include but will not be limited to the following:

Support COD’s 24/7 incident command center;
Monitors multiple sources of critical information for situational awareness of incidents

called into COD, both onsite and offsite;

Ensure high-quality and timely responses to all inquiries regarding all activities;
Input and send incident alerts and reports, and ensure accuracy of COD incident alerts

and reports;

Coordinate non-incident special alerts as directed;
Coordinate information sharing with internal stakeholders to monitor and update the status

of incident response;

Communicate with external inter-agency partners such as the NYPD and agencies as needed;
Ensure that communication about incidents within jails, outposts, department locations/operations,

and transportation operations is properly processed;

Confirm the scope and nature of incidents, ensure that agency notifications are performed, analyze

information from multiple sources, and prepare reports for dissemination to Executive Staff;

Interface with the Department’s Emergency Operations Center (EOC), Office of Preparedness and

Resilience Communications Unit, Special Operations Division, and Department Facilities on initiatives,
projects, operations, and exercises;

Support records access, retention, and management needs and work with

quality assurance/administrative support personnel;

Support communications in the field for off-site incidents;
Represent COD at meetings as designated; Participates in drills and training exercises
Analyze oversight regulations and standards and recommend appropriate agency response;
Support COD supervisors in identifying trends in incident alert/correspondence

to find root causes of recurring problems and implement solutions;

Perform related duties as assigned.

Preferred Skills:

Ability to work day or afternoon tours, including weekends and holidays;
Experience and proficiency with data entry and running reports;
Familiarity with emergency management, law enforcement, including correction;
At least two years of experience in a law enforcement field and/or agency with an

incident reporting system such as emergency management;

Experience in city, state and federal government a plus;
Excellent writing, editing, communication, inter-personal, time-management and organizational skills;
Ability to retain confidential information;
Ability to work quickly under pressure and strict deadlines while still ensuring a

high-quality work product;

Possess commitment to a collaborative work ethic;
Ability to engage and build relationships with a range of stakeholders and external partners.

CORRECTIONAL STANDARDS REVIEW - 52615

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and two years of full-time paid experience in correction, social work, psychology, law, public administration or related field providing direct services to an inmate or detention population within a correctional or related facility; or

2. A four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and four years of full-time paid experience as described in “1” above; or

3. Education and/or experience equivalent to "1" or "2" above. Service as an inmate in a correctional or related facility may be substituted for a portion of the required experience up to a maximum of two years on a year for year basis. A graduate degree from an accredited college or university with a major in social work, psychology, law, criminal justice or public administration which includes a field placement performing duties as described above may be substituted for up to one year of full-time paid experience as described above. However, all candidates must have at least one year of full-time paid experience as described in "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Job ID

788224

Posted until

08/26/2026

Title code

52615

Civil service title

CORRECTIONAL STANDARDS REVIEW

Title classification

Non-Competitive-5

Business title

Central Operations Desk Specialist

Experience level: Experienced (non-manager)

Job level

Number of positions

Work location

Hazen St-A.M.K.C., E. Elm, Ny

Category: Communications & Intergovernmental Affairs

Central Operations Desk Specialist

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