Top 27 Helpdesk engineer Jobs in New York Ny

Helpdesk Tier 3
TGIPOWER LLC —Brooklyn, NY
- $80,000 - $90,000 a year
- Full-time
- 6 years
- Writing skills
- Office
- Health insurance
- Dental insurance
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2d
Temporary Helpdesk Engineer
Forbes —Jersey City, NJ
- $40 - $45 an hour
- Temporary
- Computer science
- Computer Science
- Mid-level
Tier 1 Technical Support 3-6 Month Contract (Help Desk Experience Needed)
ThinkTech IT —New York, NY
- $22 - $27 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Paid time off
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IT Engineer I
Judi Health —New York, NY
- $92,000 - $115,000 a year
- On call
- Hybrid work
- Mid-level
- Office
- Windows
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IT Systems Engineer
Braven —New York, NY
- $76,000 - $104,400 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health insurance
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10d
IT Technical Support
Haddad Brands —New York, NY
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Children
Client Services Onsite Support Engineer
Liss Technologies —Bronx, NY
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Organizational skills
- In-person
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5d
IAM & IT Operations Analyst
Constructive Partnerships Unlimited —Manhattan, NY
- $80,000 - $90,000 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- Windows
Network Systems Series, 1688
NYS Unified Court System —Manhattan, NY
- $64,971 - $76,112 a year
- Email
- Azure
- Mid-level
- Office
6d
IT Engineer II - IAM
Judi Health —New York, NY
- $92,000 - $115,000 a year
- On call
- Hybrid work
- Azure
- Mid-level
- Office
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Sr. Engineer, IS Application Development
Weil, Gotshal & Manges LLP —New York, NY
- $160,000 - $180,000 a year
- Full-time
- Azure
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Network Engineer 3
Edutek Ltd. —White Plains, NY
- $70,000 - $110,000 a year
- Full-time
- Residential
- Driver's License
- Organizational skills
Network Engineer 2
Edutek Ltd. —White Plains, NY
- $70,000 - $90,000 a year
- Full-time
- Residential
- Organizational skills
- Fingerprint clearance
Workplace Network Engineer
Legora —New York, NY
- $215,000 - $254,000 a year
- Full-time
- Office
- Scripting
- Contracts
- Commuter assistance
- Health savings account
Lead, Software Engineer - Time & Attendance Systems
Quest Diagnostics —Secaucus, NJ
- $130,000 - $140,000 a year
- Full-time
- Computer Science
- 5 years
- Office
- Employee stock purchase plan
- Disability insurance
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10d
Identity Security Engineer
The Bessemer Group Inc —Woodbridge, NJ
- $135,000 - $155,000 a year
- Hybrid work
- Computer Science
- 5 years
- Office
- Profit sharing
- Paid parental leave
Platform Engineer
Concourse —New York, NY
- $160,000 - $200,000 a year
- Full-time
- System design
- Mid-level
- Office
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AV/VC Technician II
Milestone Technologies, Inc. —New York, NY
- $36.74 - $40.00 an hour
- Mid-level
- Office
- 3 years
3d
Senior Director of Engineering
CAMPAIGN FINANCE BOARD —Manhattan, NY
- $215,000 - $235,000 a year
- Full-time
- Computer Science
- System design
- Office
- Loan forgiveness
Forward Deployed Engineer
Concourse —New York, NY
- $140,000 - $190,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
Quick Apply

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helpdesk engineer jobs near new york ny

Helpdesk Tier 3

TGIPOWER LLC
Brooklyn, NY

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Job Details

Full-time
$80,000 - $90,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Server virtualization

Full Job Description

Job Title: Helpdesk Tier 3

iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove service and strives to provide support and sympathetic ear when things are going wrong for the client. Exemplary work ethic combined with consistent performance, reliability and attendance are top priorities. They seamlessly transition from desktop support to server and network issues, depending on the moment and demands of the day

The right candidate must have 6+ years of experience in a fast-paced Business IT Support Environment. Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ensure that systems on the company's network, especially the servers, run smoothly and securely. This includes networks, servers, on-premise environments, and in the cloud. Serve as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II technicians.

Additionally, candidates must also be well organized and can prioritize multiple tasks. Candidate must work well under pressure and tight deadlines. This position requires schedule flexibility to accommodate project deadlines, urgent issues, and after-hour maintenance calls from time to time. Candidate must be detail-oriented and understand the importance of properly documenting work and logging time in a professional services environment.

Responsibilities:

Serving as an escalation point for support issues that are escalated from our Tier I and Tier II engineers.
Support end-users in a help desk and on-site environment, resolving hardware/software issues.
Configure and support client systems, including hardware, networks, and applications.
Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
Manage multiple priorities and react with proper urgency to situations and events that require quick responses.
Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
Ensure performance metrics are met or exceeded.
Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.
Simulates and recreates user issues to resolve operational difficulties.
Recommends system modifications, if required, to reduce user problems.
Escalates more complex issues, as appropriate, to senior level technicians.
Promote and encourage a “one team” attitude at all levels internally and externally.

Qualifications:

Windows 2008/ 2012/2016/2019 Server, Active Directory User Account Management, Basic Group AD Security Policy Management
Group Policy creation.
Azure AD & Office 365 Account Administration
Office 365 Technologies including OneDrive, Sharepoint, & Teams
Microsoft Exchange
All Desktop Operating Systems: Windows 7, 8, 10, 11, Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.)
Network Appliances: Firewalls, Routers, Managed Switches
LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration & Troubleshooting
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
VMware and/or Hyper-V experience
MUST have (MSP) experience.
IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments including Azure, AWS, Hyper-V, and VMware.
Backups, restores, and disaster recovery of systems/databases/network equipment. Acronis and Veeam experience a plus.

Skills:

Excellent written and verbal communications skills.
Excellent troubleshooting skills, able to follow instructions.
Strong documentation skills and creating standard operating procedures.
Punctual and time management skills
Availability for After-Hours and weekend Support
Professional dress and demeanor required.
Extremely Service oriented.
Customers' satisfaction is paramount in our organization, and we take pride in the consistent high-quality service we deliver. We expect a candidate to hold his/her performance to this higher standard, and always strive towards excellence. In the ever-changing IT industry, a problem-solving mind-set with a willingness and ability to assimilate new technologies is also required.

Job Type: Full-time

Salary: $80,000.00 - $90,000.00 per year

Benefits: Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)

Experience level: 6 years

Schedule: Monday to Friday

Work Location: In-person: Brooklyn, NY (120 3rd St, Brooklyn, NY 11231)

EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Refine Your Search

helpdesk engineer jobs in new york ny

Helpdesk Tier 3

Temporary Helpdesk Engineer

Tier 1 Technical Support 3-6 Month Contract (Help Desk Experience Needed)

IT Engineer I

IT Systems Engineer

IT Technical Support

Client Services Onsite Support Engineer

IAM & IT Operations Analyst

Network Systems Series, 1688

IT Engineer II - IAM

Sr. Engineer, IS Application Development

Network Engineer 3

Network Engineer 2

Workplace Network Engineer

Lead, Software Engineer - Time & Attendance Systems

Identity Security Engineer

Platform Engineer

AV/VC Technician II

Senior Director of Engineering

Forward Deployed Engineer

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