We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Deliver exceptional food and beverage service to guests in the restaurant, lounge, in-room dining, and banquets in accordance with hotel standards. Responsible for taking orders, serving food and drinks, busser, handling payments, and maintaining cleanliness and organization throughout service areas. Support setup, breakdown, and restocking duties to ensure smooth daily operations.
Job Description
Standard
Specifications: Requirements are representative of minimum levels of knowledge, skill/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
Qualifications
- Minimum 21 years of age (to serve alcohol).
- 2 years’ experience in fine dining or upscale service environment.
- Strong communication and guest service skills.
- Ability to lift 25 lbs. and stand for extended periods.
- Proficient in basic math and POS systems.
- Team-oriented, with attention to detail and a strong work ethic.
Expected Hours of Work
Flexibility to work variable days, including weekends and holidays, is required.
Flexibility to work variable shifts (days, nights, overnights) is essential.
Key Responsibilities
Greet and serve guests promptly and courteously.
Take food and beverage orders, upsell menu items, and input orders into POS system.
Deliver orders accurately to tables or guest rooms.
Maintain knowledge of menus, beverages, allergens, wine pairings, and specials.
Ensure tables are properly set, maintained, and cleared between courses and after service.
Assist in restaurant setup, side work, and closing duties.
Support bussing, food running, and in-room dining as needed.
Adhere to state liquor laws and hotel service standards.
Handle guest inquiries and complaints professionally.
Maintain cleanliness and organization of service areas, trays, and equipment.
Full job description will be provided at the interview
Note:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
Go Beyond @SonestaHotels
We are an organization built on people, thoughts, and ideas, all working towards fulfilling our simple mission: to wow every guest, team member, partner, and community we operate in by delivering quality, value, and amazing hospitality. We will achieve our mission by being passionate about exceeding expectations—by being persistent, resilient, and constantly seeking new and creative ways to succeed. "Doing the Right Thing" and "Going Beyond" are the principles that guide our every action.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or qualifications for the job. This job description is subject to change at any time.
Additional Job Information/Anticipated
Pay Range
Hourly compensation of $17.00 - $18.00 Base pay offered may vary depending on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
