Top 195 implementation manager Jobs in new york ny

Process Implementation Specialist
Macy’s —New York, NY
- $81,120 - $135,120 a year
- Mid-level
- 3 years
- Bachelor's degree
- Store discount
- Paid holidays
Senior Customer Success Manager (SaaS / HealthTech) – On-Site (NYC, Midtown West)
Fast Growing Startup —New York, NY
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Retail Planning Functional Consultant – MFP Implementation
CapNexus —New York, NY
- Remote
- Mid-level
- Presentation skills
- Agile
Quick Apply
6d
Implementation & Customer Success Manager
Avo —New York, NY
- $110,000 - $130,000 a year
- Remote
- Mid-level
- Travel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
14d
Client Success Manager
Act Professional Solutions —East Hanover, NJ
- $70,000 - $75,000 a year
- Weekends as needed
- Computer Science
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Project Manager/ Project Mgr II/ Sr. Project Mgr, Electric Grid
New York State Energy Research —New York, NY
- $78,333 - $145,682 a year
- Full-time
- 5 years
- Microsoft Office
- Master's degree
Project Manager/ Proj. Mgr II/ Sr. Proj. Mgr, Energy Efficiency
New York State Energy Research —New York, NY
- $78,333 - $145,682 a year
- Full-time
- Microsoft Outlook
- 5 years
- Writing skills
Rapid Implementation Specialist Full-Time →
CBH Care —Westwood, NJ
- $58,000 - $63,000 a year
- Email
- Master of Social Work
- Licensed Clinical Social Worker
- LPC
- Paid holidays
- Health insurance
Quick Apply
1d
Implementation Manager – Personalization & Customer Data Platforms (Sitecore Preferred)
Braintrust —New York, NY
- $55 - $90 an hour
- Remote
- 5 years
- Agile
- Senior level
2d
Customer Success Manager
Whip Networks, Inc. —New York, NY
- $137,000 - $170,000 a year
- Remote
- 5 years
- Analysis skills
- Senior level
- Health insurance
- 401(k)
Quick Apply
Client Onboarding & Implementation Manager
9fin —New York, NY
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Training & development
- Senior level
- Communication skills
- Commuter assistance
- Disability insurance
Customer Success Manager
Double —New York, NY
- $80,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- Accounting
- 2 years
- Dental insurance
- Vision insurance
Project Manager, Implementations
Prelim —New York, NY
- $130,000 - $140,000 a year
- Full-time
- Remote
- Management
- Mid-level
- US work authorization
- Dental insurance
- 401(k)
Customer Success Manager (Strategic)
Kustomer —New York, NY
- $120,000 - $189,750 a year
- Full-time
- Hybrid work
- 7 years
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Implementation Specialist
Double —New York, NY
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- 2 years
- Dental insurance
- 401(k)
Technical Implementation Specialist
Northbeam —New York, NY
- $140,000 - $165,000 a year
- 8 hour shift
- Remote
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Customer Success Manager, Enterprise
Airwallex —New York, NY
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- Office
- Organizational skills
- Senior level
Implementation Manager (Onboarding & Delivery)
Glimpse —New York, NY
- $120,000 - $150,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
Implementation Specialist
PermitFlow —New York, NY
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Travel
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Thomson Reuters —New York, NY
- $107,200 - $199,200 a year
- Full-time
- Hybrid work
- Office
- Senior level
- 4 years
- Commuter assistance
- Health savings account

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Process Implementation Specialist

Macy’s -
New York, NY

Apply Now

Job Details

$81,120 - $135,120 a year

Benefits

Store discount
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

User training (technical support)
Content development
Instructor-led training (training delivery method)
Training & development

Full Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As part of the Marketing Process Improvement team, the Marketing Systems Implementation Specialist plays a critical role in driving the successful rollout, adoption, and ongoing support of standardized marketing processes and operational technology. This role focuses on execution and enablement, partnering closely with process design and MarTech teams to bring newly defined ways of working to life across Macy’s Inc. – which includes Macy’s, Bloomingdales, and Blue Mercury for marketing processes and operational technology.

As an individual contributor, this role translates approved process designs into clear, actionable communications, training, and support experiences that ensure teams understand, adopt, and consistently apply new processes. The Specialist is highly collaborative, detail-oriented, and user-focused—serving as a key bridge between process design and day-to-day execution.

What You Will Do

Process Rollout & Implementation

Execute the rollout of newly defined marketing processes developed by the Senior Manager, Process Design & Optimization and Process Design Specialists
Support implementation planning activities, including rollout sequencing, readiness checklists, and adoption milestones
Coordinate with cross-functional partners to ensure a smooth transition to new ways of working

Change Management & Communications

Develop clear, engaging change management communications that explain what is changing, why it matters, and how teams will work differently
Partner with the Process Design team to ensure messaging aligns to process intent and business objectives
Collaborate across marketing, merchandising, digital, and technology teams for effective implementation
Create implementation announcements, launch materials, FAQs, and follow-up communications to reinforce adoption

Training & Enablement

Produce high-quality end-user training materials, including:
Training presentations and decks
Live and virtual training session content
Quick reference guides, job aids, and step-by-step documentation
Lead live training sessions, office hours, and team-specific enablement sessions to ensure understanding and confidence
Tailor training content to different audiences, roles, and levels of process complexity

Post-Implementation Support

Provide hands-on implementation support following launch, including:
- Hosting office hours
- Managing process-related Q&A through designated team channels
- Supporting additional team or role-specific training requests
Partner with platform, operations, or workflow teams as needed to help resolve adoption challenges

Feedback, Insights & Continuous Improvement Support

Capture end-user feedback, common pain points, and areas of confusion during and after implementation
Identify opportunities for process clarification, enhancement, or optimization
Share insights and recommendations with the Process Design & Optimization team to inform future iterations
Contribute to a culture of continuous improvement by reinforcing process standards and best practices
Ongoing training support for end-users on operational technology
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

Strong written and verbal communication skills, with the ability to simplify complex processes
Experience creating training and enablement materials for diverse audiences
Comfortable facilitating live training sessions and group discussions
Highly organized with strong attention to detail and follow-through
Customer- and user-focused mindset with a passion for enablement and adoption
Ability to work effectively in a large, matrixed organization
Proactive, adaptable, and comfortable working within defined processes and standards

Basic Qualifications:

3-6+ years of experience in:
- Process implementation, operations, or workflow enablement or
- Training, change enablement, or systems/process support roles
Experience supporting process or system changes within a marketing, operations, or enterprise environment preferred
Familiarity with collaboration tools, process documentation platforms, and workflow or project management systems is a plus

Preferred Qualifications:

Experience applying formal process improvement methodologies within marketing, creative operations, or enterprise workflow environments
Experience with Adobe Content Supply Chain solutions (Workfront, AEM, Target, etc.)
Experience with Microsoft Visio or LucidChart for process documentation

Who You Are

Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

MARKETING00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Apply Now

Refine Your Search

implementation manager jobs in new york ny

Process Implementation Specialist

Senior Customer Success Manager (SaaS / HealthTech) – On-Site (NYC, Midtown West)

Retail Planning Functional Consultant – MFP Implementation

Implementation & Customer Success Manager

Client Success Manager

Project Manager/ Project Mgr II/ Sr. Project Mgr, Electric Grid

Project Manager/ Proj. Mgr II/ Sr. Proj. Mgr, Energy Efficiency

Rapid Implementation Specialist Full-Time →

Implementation Manager – Personalization & Customer Data Platforms (Sitecore Preferred)

Customer Success Manager

Client Onboarding & Implementation Manager

Customer Success Manager

Project Manager, Implementations

Customer Success Manager (Strategic)

Implementation Specialist

Technical Implementation Specialist

Customer Success Manager, Enterprise

Implementation Manager (Onboarding & Delivery)

Implementation Specialist

Customer Success Manager

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