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Patient Access Specialist I

Hospital for Special Surgery -
New York, NY

Apply Now

Job Details

Full-time
$32.39 - $36.04 an hour

Qualifications

Microsoft Outlook
Phone communication
In-person customer service
High school diploma or GED
Clinical data entry
Phone triage
Office phone management
Quality data entry
Customer data entry

Full Job Description

How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Evening (United States of America)

Compensation Range

The base pay scale for this position is $32.39 - $36.04. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Shift: Tuesday- Saturday 1:00pm-9:15pm

The Patient Access Specialist (PAS) I is a highly visible customer service position that is responsible for scheduling, pre-registration, and registration of patients in person and by phone using the Epic system.

The Patient Access Specialist (PAS) I is an entry level multifaceted position that works with interdisciplinary team members in the management of patient flow. The PAS I spends most of the day completing repetitive core PAS tasks for one functional area and meets standard productivity and quality expectations.

Physical Working Conditions:

Sitting in the same location or standing/walking; required to stop or lift light material (10 to 20 lbs.) or equipment.

Responsibilities:

Perform patient scheduling, pre-registration, and registration both in person and by phone using the Epic system

Complete core patient access tasks in a designated functional area while meeting productivity and quality standards

Interview patients and/or their representatives to gather and accurately enter demographic information

Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans

Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status

Collect co-payments and other patient financial obligations at the time of service

Resolve patient checklists and pre-reg workqueue encounters to support smooth care delivery

Schedule appointments, follow-up tests, procedures, and transcribe physician orders

Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures

Support chart preparation, bed planning, and other patient access functions as appropriate

Makes bed board assignments based on patient preference, condition, and diagnosis, as required

Required Qualifications/Skills:

Excellent verbal and written communication skills.

Strong customer service orientation.

Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry.

Effective communicator with all levels of staff, patients and customers.

Ability to respond positively to fluctuations in patient flow.

Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume.

High school diploma or equivalent (G.E.D.), may include specialized or vocational courses

Desired Qualifications/Skills:

Strong computer skills, with proficiency in office automated tools: e-mail, outlook, and data entry
Superior written and oral communication skills
Exceptional customer service skills
Ability to multi-taskAbility to work in a team environment
Knowledge of healthcare and health insurance
Familiarity with medical terminology
Displays positive attitudes towards assignments and others
Ability to add, subtract, multiply, divide and calculate percentages

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Apply Now

Refine Your Search

member services representative jobs in new york ny

Patient Access Specialist I

Stock Worker

Live Chat Representative

Admitting Representative - Per Diem

Remote Customer Service/Sales Representative

Fashion Assistant

CUSTOMER SERVICE REP.

Access Service Representative (part time)

Patient Access Services Representative

ER Registrar-PD

Front Desk Team Member

Patient Access Services Representative (per diem)

Registrar Dematteis

Guest Service Agent

Guest Services Representative (11am – 7pm EST)

Secretary II-LOC 38th St 8th FL OR- Evening Shift (35 Hours)

IT Helpdesk Representative

Server

Customer Service Representative I

Membership Services Representative (Membership)

I want to receive the latest job alert for member services representative in new york ny

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