Top 34 night shift customer service representative Jobs in new york ny

Customer Support Specialist (Overnight) - Bilingual English / Spanish - Long Island City, NY
Accommodations Plus International —Long Island City, NY
- $24 - $25 an hour
- Overtime
- Spanish
- Ability to walk for extended periods
- Writing skills
Overnight Customer Service Representative
PLS —New York, NY
- $17.00 - $18.50 an hour
- Weekends as needed
- Fair chance
- Financial services
- In-person
- Health insurance
- Dental insurance
Quick Apply
Retail Cashier & Customer Service Associate
Ikea us —Brooklyn, NY
- $19.50 an hour
- Part-time
- Entry level
- Paid parental leave
- Paid holidays
Coordinator Customer Service
JetBlue Airways Corporation —Long Island City, NY
- From $26.78 an hour
- Customer service
- Pass drug screening
- Mid-level
- Employee stock purchase plan
- Disability insurance
1d
Customer Success Associate
Onyx Games LLC —New York, NY
- $70,000 - $110,000 a year
- Weekends as needed
- Hybrid work
- Entry level
Ramp Agent (Customer Service Agent) - JFK
Delta Airlines —New York, NY
- From $23.63 an hour
- Full-time
- 18 years or older
- High school
- Customer service
- Paid parental leave
- Paid holidays
6d
Client Services Associate
Saks Global —New York, NY
- $19.61 - $24.51 an hour
- Weekends as needed
- Math
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Saks Fifth Avenue Docent
Saks Global —New York, NY
- $22.03 - $27.54 an hour
- Weekends as needed
- Office
- Communication skills
- Entry level
Customer Service Representative (Night Shift)
Gamesys US LLC —Jersey City, NJ
- $46,200 a year
- Night shift
- Hybrid work
- Spanish
- Computer literacy
- English
Quick Apply
Enterprise Accounts Associate
B&H Photo —New York, NY
- $24 an hour
- Full-time
- Continuous improvement
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
5d
Client Services Representative
Columbia University —New York, NY
- $80,000 - $85,000 a year
- Extended hours
- Word processing
- Engineering
- Mid-level
Deal Operations Associate
Sydecar —New York, NY
- $75,000 - $92,500 a year
- Nights as needed
- Hybrid work
- Office
- Continuous improvement
- 2 years
Manager Trainee - Premium Customers
Avis First —New York, NY
- $64,350 a year
- Weekends as needed
- 1 year
- Leadership
- Entry level
- Disability insurance
- Dental insurance
Quick Apply
Customer Service Rep.
Hudson Regional Hospital —Secaucus, NJ
- Weekends as needed
- Spanish
- Word processing
- Computer literacy
Quick Apply
Transition Specialist Representative - New Jersey
PAYCOM —Jersey City, NJ
- $100,000 a year
- Full-time
- Microsoft Outlook
- Public speaking
- Research
- AD&D insurance
- Employee stock purchase plan
Quick Apply
Support Manager
Pilot Fiber —New York, NY
- $110,000 - $130,000 a year
- Nights as needed
- Hybrid work
- Mid-level
- Recruiting
- Leadership
- Health insurance
- Dental insurance
Customer Service Associate (Seasonal)
PGA Tour Superstore —Paramus, NJ
- $18.75 - $116.25 an hour
- Part-time
- High school diploma or GED
- 1 year
- Ability to stand for extended periods
- Dental insurance
- Vision insurance
6d
Customer Service Agent (CSA) — Sightseeing Tours (Outdoor Position)
TopView Sightseeing —New York, NY
- $17 an hour
- Weekends as needed
- In-person
- Outdoor work
- Entry level
Quick Apply
Donation Resource Coordinator Lvl 1
NJ Sharing Network —New Providence, NJ
- $23.18 - $34.77 an hour
- 12 hour shift
- Spanish
- High school diploma or GED
- US work authorization
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Community Veterinary Partners —Westfield, NJ
- $17 - $19 an hour
- 8 hour shift
- High school diploma or GED
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply

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Customer Support Specialist (Overnight) - Bilingual English / Spanish - Long Island City, NY

Accommodations Plus International -
Long Island City, NY

Apply Now

Job Details

Full-time
$24 - $25 an hour

Qualifications

Research

Full Job Description

The Customer Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work
This is a full-time, overnight position. Flexible schedule necessary, including holidays and weekends may be required.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.

Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable Spanish is a plus.

Good Faith Compensation
The good faith compensation rate for this position is $25.00 per hour.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Other Duties
Duties, responsibilities and activities may change at any time according to business needs.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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Refine Your Search

night shift customer service representative jobs in new york ny

Customer Support Specialist (Overnight) - Bilingual English / Spanish - Long Island City, NY

Overnight Customer Service Representative

Retail Cashier & Customer Service Associate

Coordinator Customer Service

Customer Success Associate

Ramp Agent (Customer Service Agent) - JFK

Client Services Associate

Saks Fifth Avenue Docent

Customer Service Representative (Night Shift)

Enterprise Accounts Associate

Client Services Representative

Deal Operations Associate

Manager Trainee - Premium Customers

Customer Service Rep.

Transition Specialist Representative - New Jersey

Support Manager

Customer Service Associate (Seasonal)

Customer Service Agent (CSA) — Sightseeing Tours (Outdoor Position)

Donation Resource Coordinator Lvl 1

Customer Service Representative

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