Job Title: Retail Learning Coach - The Landmark
Reports to: Manager, Retail Learning – The Landmark
Position Overview
The Retail Learning Coach is responsible for executing and reinforcing Tiffany & Co.'s retail learning strategy at The Landmark. This role partners closely with Commercial Leadership, Client Advisors, Retail Learning- Americas, and cross-functional teams to drive business performance through impactful learning experiences, coaching, and development initiatives. The Retail Learning Coach serves as a key resource in elevating client experience, selling ceremony, product knowledge, and brand behaviors across the Client Advisor population and broader retail team.
The role also supports the unique learning and development needs of The Landmark, ensuring team members deliver a world-class luxury retail and hospitality experience consistent with Tiffany & Co.'s flagship destination strategy.
KEY RESPONSIBILITIES:
Retail Behaviors and Impact on Business
Understand retail math and the skills, actions, and behaviors that impact key performance indicators.
Roll out training initiatives based on the needs of the business, as directed by the Retail Learning Manager.
Monitor and observe daily interactions on the sales floor. Share strengths and opportunities with Commercial Leadership based on Tiffany & Co. knowledge, client experience standards, selling skills, and brand behaviors.
Ensure brand behaviors are consistently demonstrated on the sales floor, including but not limited to grooming, image, etiquette, and store presentation standards.
Provide evaluations and post-training assessments to measure effectiveness and demonstrate return on investment.
Maintain a strong presence on the sales floor, working alongside Team Managers and Sales teams to support the adoption of desired behaviors, skills, and client experience standards.
Utilize metrics, KPIs, reports, and business insights to assess learning effectiveness and identify opportunities for continuous improvement.
Learning Preparation, Delivery & Application
Ensure the full execution of the retail learning strategy, including preparation, facilitation, coaching, feedback, reinforcement, and follow-up.
Partner with the Commercial Leadership Team and the Retail Learning Manager to structure and schedule impactful learning moments that support business priorities and performance objectives.
Collaborate with Retail Learning- Americas to leverage brand content and facilitate learning programs that support business goals.
Organize and facilitate engaging onboarding and induction experiences for all new hires, partnering with subject matter experts and store leaders to create an exceptional learning journey.
Adapt quickly to the evolving needs of the retail environment, adjusting learning approaches as necessary to maximize impact.
Coaching and People Development
Lead by example and foster a culture of continuous learning, coaching, feedback, and development across The Landmark population...
Support the successful application of learning initiatives through reinforcement activities, floor observations, feedback, and ongoing coaching aligned to business needs.
Champion a growth mindset and foster a positive, inclusive, and high-performance learning culture that encourages curiosity, accountability, collaboration, continuous development, in alignment with Tiffany & Co.'s values and service standards.
Monitor and coach the sales team on their individual targets, offering short- and long-term solutions to closing performance gaps, in partnership with Team Managers.
Required Qualifications
Minimum 7 years of retail training / coaching experience, preferably within a luxury brand or luxury service environment.
Advanced organizational and time management skills, with the ability to prioritize multiple initiatives, manage competing deadlines, and execute with accuracy in a fast-paced environment.
Strong facilitation, presentation, communication, and interpersonal skills.
Ability to influence and build relationships across all levels of the organization.
Demonstrates strong self-awareness and emotional intelligence.
Remains composed and solutions-oriented in all circumstances.
Empowers others while holding self and team members accountable.
Adapt communication style to motivate and inspire diverse teams.
Instills confidence and encourages others to achieve success.
Fosters a learning environment and growth mindset.
Embraces challenges and encourages others to do the same.
Collaborative and proactive in building partnerships across cross-functional teams.
Confident in taking initiative and identifying the appropriate course of action.
Willingness to work evenings, weekends, and special events as business needs require.
Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.
The hiring range for this position ranges from $110,000- $130,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.
