Top 71 Senior customer success manager Jobs in New York Ny

Senior Customer Success Manager
Vibe —New York, NY
- $140,000 - $170,000 a year
- Full-time
- Hybrid work
- Office
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Senior Customer Success Manager
Assort Health —New York, NY
- $170,000 - $260,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Senior level
- Commuter assistance
- Health insurance
Senior Customer Success Manager
Karbon —New York, NY
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Senior Customer Success Manager
monday.com —New York, NY
- $132,000 - $224,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- APIs
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Senior Customer Success Manager, Mid-Market
OnsiteIQ —New York, NY
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Organizational skills
- Health insurance
- Paid time off
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Senior Customer Success Manager
Crusoe —New York, NY
- $190,000 - $215,000 a year
- Full-time
- Computer science
- Computer Science
- Senior level
- Commuter assistance
- Paid parental leave
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Senior Customer Success Manager
Ubeya —New York, NY
- $150,000 - $170,000 a year
- Remote
- Data analysis skills
- Project management
- Human resources
Senior Enterprise Customer Success Manager
Frontify AG —New York, NY
- $140,000 - $150,000 a year
- Full-time
- 6 years
- Office
- Senior level
- Health insurance
- Dental insurance
3d
Senior Customer Success Manager
BlackLine —New York, NY
- $128,000 - $161,000 a year
- Hybrid work
- 5 years
- Office
- Presentation skills
Head of Customer Success, Enterprise
Harvey —New York, NY
- $276,000 - $325,000 a year
- Full-time
- Hybrid work
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Senior Team Manager, Customer Success
monday.com —New York, NY
- $166,000 - $210,000 a year
- Full-time
- Hybrid work
- Sales
- Office
- Analysis skills
Quick Apply
14d
Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —New York, NY
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
Senior Manager, Customer Success (Money)
Intuit —New York, NY
- $143,500 - $233,000 a year
- 5 years
- Team management
- Mentoring
Senior Customer Success Manager, Consumables Private Brands
Amazon.com Services LLC —New York, NY
- $82,700 - $154,000 a year
- Full-time
- Merchandising
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Health insurance
Senior Customer Success Manager - Fintech
BitGo —New York, NY
- $140,000 - $170,000 a year
- Analysis skills
- Senior level
- 4 years
- Paid parental leave
- Health insurance
Quick Apply
Senior Customer Success Manager, Consumables-Household Goods
Amazon.com Services LLC - A57 —New York, NY
- $80,000 - $154,000 a year
- Full-time
- Merchandising
- Office
- Analysis skills
- AD&D insurance
- Health insurance
13d
Senior Manager, Product Management, Customer Success Intelligence, AWS Specialist and Partner Organization
Amazon Web Services, Inc. —New York, NY
- $197,900 - $294,500 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- AD&D insurance
- Health insurance
Senior Customer Success Manager
CB Insights —New York, NY
- $115,000 - $125,000 a year
- Hybrid work
- Bachelor of Science
- Finance
- Analysis skills
- Health savings account
- Health insurance
10d
Senior Customer Success Manager, Consumables
Amazon.com Services LLC —New York, NY
- $80,000 - $154,000 a year
- Full-time
- Merchandising
- Office
- SQL
- AD&D insurance
- Health insurance
Customer Success Manager
Circadia Health —New York, NY
- $120,000 - $180,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply

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Senior Customer Success Manager

Vibe -
New York, NY

Quick Apply

Job Details

Full-time
$140,000 - $170,000 a year

Benefits

Paid parental leave
Health insurance
Unlimited paid time off
Dental insurance
Parental leave
Vision insurance
401(k) matching

Qualifications

Marketing ROI (MROI) improvement
Managing customer accounts
Customer retention strategy
Tooling
Paid advertising campaign management
Performance Reporting
Account development
Managing clients in a customer support role
Customer relationship management (CRM) systems (technically supported)
Marketing analytics
New business target achievement
Customer growth strategy
Data analytics technologies
Cross-functional communication

Full Job Description

About Vibe

At Vibe.co, we're reimagining how brands reach audiences in the age of streaming. We believe streaming TV is no longer just a brand awareness play, it's the next great performance marketing channel. We're building the infrastructure to unlock this $100B opportunity.

Vibe.co provides an Audience First Streaming TV Advertising solution for marketers to unlock TV as a growth channel. Our all-in-one solution combines hyper-targeted audience segmentation, AI-powered insights and recommendations, real-time campaign optimization, and incrementality measurement, giving brands of all sizes the precision and transparency they've come to expect from social and search, but on TV.

Trusted by over 10,000 brands, Vibe.co reaches more than 120 million households across 500+ apps and channels, delivering an average 250% return on ad spend and 20% sales lift. The company hit a $100 million revenue run rate in under two years, ranking among the ten fastest software companies to reach that milestone.

Vibe.co's investors include Hedosophia (an early backer of Spotify, Uber, and Airbnb), Elaia, Singular, QuantumLight (Revolut CEO Nik Storonsky's fund), and Illusian (Supercell CEO Ilkka Paananen's fund), as well as angel investors including Carolyn Everson, board member of The Walt Disney Company and Coca-Cola. Nirav Tolia, CEO of Nextdoor, sits on the company's board of directors.

Founded in 2022, Vibe.co is widely recognized as the category-defining platform in streaming TV advertising, bringing the power of Meta and Google-style performance marketing to the fastest-growing segment in media.

About the Role

You'll join the Customer Success team as a Senior Customer Success Manager, owning the end-to-end relationship with Vibe's fastest-growing enterprise advertisers. This role sits at the intersection of retention, expansion, and product influence — you're not just managing accounts, you're building the partnerships that define what great looks like in streaming TV advertising. We're scaling our enterprise business aggressively in 2026, and we need someone who can carry a book of business with both strategic depth and operational precision. Three reasons to want this: real ownership over revenue outcomes, a direct line into how the product evolves, and front-row access to a category being built in real time.

What You'll Do

Own the Customer Relationship

Manage the full client lifecycle — from campaign launch through optimization — for a portfolio of enterprise accounts
Build deep, trust-based relationships by proactively surfacing insights, best practices, and strategic recommendations
Serve as the primary point of contact, ensuring clients are consistently deriving measurable value from the platform

Drive Revenue Outcomes

Own renewal and expansion targets across your book of business
Identify and pursue upsell and cross-sell opportunities through a deep understanding of each client's goals
Forecast account health accurately and act early on risk signals

Deliver Campaign Excellence

Guide clients through campaign strategy, execution, and performance optimization on the Vibe platform
Contextualize platform results within a broader multi-channel strategy, including incrementality measurement and ROAS framing
Translate performance data into clear, actionable recommendations that clients can act on immediately

Be the Voice of the Customer

Bring customer feedback and unmet needs directly into product and roadmap conversations
Partner with Sales, Product, and Analytics to resolve challenges and improve the platform experience
Represent the customer perspective in internal decisions without losing sight of business priorities

What You Need

5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar
Proven track record of hitting retention and expansion targets across a named account portfolio
Hands-on experience with incrementality measurement and the ability to contextualize ROAS within a full-funnel marketing strategy
Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement
Ability to operate independently across a cross-functional environment — you don't wait to be told what the problem is

Nice to Haves

Experience with Looker, Planhat, or similar customer success/analytics tooling
Background in connected TV (CTV) or streaming TV advertising specifically
Experience building or improving CS processes at a high-growth SaaS or platform company

Our Values

At Vibe, we run on three values: Impact, Ambition, and Urgency. We tie every goal to a real business outcome, think 10x rather than settling for good enough, and move daily rather than waiting for perfect conditions.

You'll thrive here if you own outcomes without needing direction, default to action, and hold yourself to results, not effort.

This is a high-performance environment with high-performance rewards: you'll work alongside people who push you, with real ownership over hard problems in a market that's moving fast.

If that sounds like the best version of your career, we want to meet you.

What We Offer

For candidates in New York, NY, the pay range for this role is $140,000–$170,000 OTE, inclusive of base salary and variable pay.

At Vibe, we want you to build something, own something, and grow fast. Here's how we back that up:

Variable pay — based on objectives you hit. No arbitrary targets.
Hybrid flexibility — We're in NYC's Flatiron District and our team is in 3x a week!
Full health coverage — Comprehensive medical, dental, and vision insurance.
401(k) with matching — We invest in your future, not just your output.
Unlimited PTO — Take the time you need. We measure results, not hours.
Parental leave — Paid leave for all parents.
Annual offsite — The whole team, once a year, somewhere worth the trip.

Our Interview Process

We respect your time. Here's exactly what to expect — no surprises, no ghosting.

Recruiter screen — 30 min. We'll share context; you'll share yours.
Manager interview — Meet the person you'd work with directly.
Take-home assignment + live debrief — A real problem, not a trick. We'll work through it together.
Calibration interview — A senior leader joins to ensure we're holding a consistent, high bar.
Offer — Fast. We don't let good decisions sit.

Equal Opportunity

Vibe is an equal opportunity employer. We evaluate all applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

We believe the best ideas come from teams with different backgrounds, perspectives, and experiences. If you need a reasonable accommodation during the application or interview process, please let us know.

Referral Instructions

Being referred? Ask your contact to submit your application directly on your behalf.

Quick Apply

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