Lead a Business. Build a Team. Make an Impact.
Goldfish Swim Schools, the nation’s premier learn-to-swim provider, is seeking experienced General Managers to lead our locations in New Rochelle, Yonkers, and Yorktown Heights, NY.
This is not an entry-level management role. We are specifically seeking experienced business operators and people leaders who have successfully managed large teams in fast-paced, customer-facing environments. Ideal candidates have prior experience overseeing 30+ employees, leading department managers or supervisors, driving operational performance, and holding teams accountable to high standards of execution, sales and customer experience.
At Goldfish Swim Schools, our General Managers are responsible for leading high-volume operations while delivering an exceptional, “Disney-like” customer experience for families and team members alike. This is an opportunity to join one of the fastest-growing and most respected brands in aquatics while building a long-term leadership career with growth opportunities both regionally and nationally.
If you are a high-energy leader who thrives in operations, team development, accountability, and customer experience, we want to hear from you.
Why Join Goldfish Swim Schools?
At Goldfish Swim Schools, we believe every child deserves the opportunity to become safer and more confident in the water. Our mission goes beyond swim lessons — we create life-changing experiences for children and families every day.
As a General Manager, you’ll play a critical role in:
- Leading and developing a large, high-performing team
- Driving operational excellence and business results
- Creating an outstanding culture for employees and families
- Delivering exceptional customer experiences
- Making a meaningful impact within your community
We offer:
- Competitive compensation
- Performance-based growth opportunities
- Professional leadership development
- A supportive and collaborative culture
- Advancement opportunities within our growing organization
Watch Video:
Job Description
As a General Manager, you will oversee the full day-to-day operation of one of our swim schools in Westchester County. You’ll lead a high-volume operation and manage a team of 30+ employees, including department leaders, swim instructors, lifeguards, deck supervisors, and customer service staff.
This role requires a hands-on operational leader who can drive performance, develop managers, maintain accountability, and execute at a high level in a fast-paced environment.
You will be responsible for overseeing staffing, customer experience, sales performance, team development, operational execution, and pool safety while ensuring Goldfish Swim Schools’ high standards are consistently upheld.
Responsibilities
- Hire, lead, develop, and retain a large team of employees across multiple departments
- Lead, coach, and hold department managers and supervisors accountable for operational and customer service performance
- Foster a positive, professional, and high-performance culture centered around accountability, teamwork, and exceptional execution
- Oversee daily business operations, including staffing, scheduling, customer service, facility maintenance, and pool operations
- Drive membership sales, revenue growth, and operational profitability
- Analyze business metrics, labor performance, staffing levels, and sales trends to improve operational efficiency and business performance
- Collaborate with Goldfish corporate trainers to develop outstanding training programs for swim instructors, lifeguards, deck supervisors, and managers
- Maintain exceptional customer service standards and ensure every family receives a consistent Goldfish experience
- Uphold Goldfish Swim Schools’ high standards for safety, cleanliness, and operational excellence, with hyper-vigilance on pool safety
- Manage employee performance through consistent coaching, feedback, documentation, and performance management processes
- Take initiative to continuously improve systems, team performance, and the customer experience
- Oversee pool equipment and sanitation systems to ensure proper functionality and compliance
Professional Experience & Qualifications
- 8+ years of progressive leadership experience managing high-volume businesses, customer-facing operations, or multi-department teams in fast-paced environments
- Proven experience leading teams of 30+ employees in a fast-paced operation
- Demonstrated success developing leaders, managing performance, and building strong team culture
- Strong operational leadership skills, including scheduling, labor management, customer service oversight, and daily business execution
- Experience driving revenue growth, membership sales, and operational profitability
- Strong hiring and recruiting background, with experience building and retaining high-performing teams
- Outstanding written and verbal communication skills, with the ability to communicate professionally and effectively with employees, families, and leadership teams
- Strong business acumen with the ability to analyze operational data, labor trends, sales metrics, and business performance to drive decision-making
- Understanding of AI tools and emerging technology in a business operations context is highly desired
- Ability to lead with professionalism, accountability, urgency, and strong decision-making skills
- Excellent leadership, communication, and interpersonal skills
- Ability to thrive in a fast-paced, high-energy environment
- College degree required
Preferred Additional Qualifications
- Aquatics background, including swim instruction or lifeguarding experience, preferred but not required
- Experience with payroll systems and employee scheduling software
- Experience with CRM software and sales tracking systems
- Certified Pool Operator (CPO) certification preferred (required upon hire)
- Experience maintaining pool equipment and pool sanitation systems
- Passion for customer service and commitment to Goldfish Swim Schools’ Core Values:
- Create a GOLDEN Experience!
- Provide WOW! Customer Service
- Treat people with Integrity, Compassion and Trust
- Extraordinary Results
- Celebrate!
Who Thrives Here?
The ideal candidate is an experienced operator and people leader who leads from the front, thrives in fast-paced environments, and understands how to balance customer experience, team development, and business results.
This role is perfect for someone who enjoys building strong teams, driving accountability, developing future leaders, and creating a culture of excellence while making a positive impact on children and families every day.
Ready to Dive In?
Apply now and join Goldfish Swim Schools of Westchester County, where great leadership creates exceptional experiences for families, team members, and the communities we serve.
Job Types: Full-time, Part-time
Pay: $60,000.00 - $75,000.00 per year
Expected hours: No less than 40.0 per week
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Education:
Experience:
- Management: 10 years (Required)
Ability to Commute:
- New Rochelle, NY (Required)
Ability to Relocate:
- New Rochelle, NY: Relocate before starting work (Required)
Work Location: In person
