Top 3571 technical manager Jobs in new york ny

Technical Account Manager – OTT & Sports Streaming
ViewLift —New York, NY
- $45,000 - $55,000 a year
- Weekends as needed
- Computer Science
- English
- Mid-level
Quick Apply
EY Foundry Group Product Manager - New York City
EY —New York, NY
- $128,400 - $267,400 a year
- 5 years
- Bachelor's degree
- Product management
- Paid holidays
- Health insurance
ITSM Manager
Starr Companies —New York, NY
- $160,000 - $185,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
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Product Manager
Abacus Business Computer —New York, NY
- $75,000 - $120,000 a year
- Full-time
- English
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
CargoWise ERP Manager
OEC Group —New Hyde Park, NY
- $150,000 - $185,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Operations Manager, Technology
Sunbit —New York, NY
- $180,000 - $200,000 a year
- Email
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health savings account
- Health insurance
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Manager, Service Operations
Thrive —New York, NY
- $90,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Recruiting
- Organizational skills
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Business Transformation Program Manager
FreedomCare —New York, NY
- $120,000 - $140,000 a year
- Remote
- Finance
- Home Health
- Business Administration
- Health insurance
- Retirement plan
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Information Technology - IT Business Partner Mission Services
Goodwill NYNJ —Brooklyn, NY
- $110,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Commuter assistance
- Health insurance
Sr. Manager, IT Risk & Information Security in Commercial Banking
Confidential —New York, NY
- $85,000 - $130,000 a year
- Full-time
- Hybrid work
- 3 years
- US work authorization
- Senior level
- Health insurance
- Dental insurance
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12d
Financial Services Tech Consulting Senior Consultant - Wealth and Asset Management - Aladdin
EY —New York, NY
- $102,500 - $213,400 a year
- Computer science
- Computer Science
- Research
- Paid holidays
- Health insurance
Associate Director of Technology and Data
Community Charter School of Paterson —Paterson, NJ
- $90,000 - $100,000 a year
- Full-time
- School experience
- Google Workspace
- Computer Science
- Paid time off
Quick Apply
5d
Change & Release Management Lead - Wealth Management
WISSEN TECHNOLOGY PRIVATE LIMITED —New York, NY
- Full-time
- Azure
- Computer Science
- Office
- Disability insurance
- Health insurance
Quick Apply
Epic Director
WMCHealth —New York, NY
- $176,014 - $222,809 a year
- Full-time
- Computer Science
- 5 years
- System design
Banking Business IT Engineering /Projects -Japanese Bilingual
PASONA N A, INC. —Hoboken, NJ
- $70,000 - $100,000 a year
- Email
- Hybrid work
- Microsoft Word
- Marketing
- English
- On-the-job training
Vice President, Tax Management
BNY —New York, NY
- $68,000 - $183,000 a year
- Full-time
- 7 years
- Analysis skills
- APIs
1d
Product Manager
Fast Growing Startup —New York, NY
- $85,000 - $95,000 a year
- Full-time
- PMP
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Project Manager - Information Systems
Barasch & McGarry —Manhattan, NY
- $100,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Head of Advisor & Branch Workspace Technology - Director
Citi —Jersey City, NJ
- $170,000 - $300,000 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
1d
CTO
Preston Harris Group —New York, NY
- $200,000 a year
- Hybrid work
- Management
- AWS
- Mentoring
Quick Apply

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technical manager jobs near new york ny

Technical Account Manager – OTT & Sports Streaming

ViewLift -
New York, NY

Quick Apply

Job Details

Contract
$45,000 - $55,000 a year

Qualifications

Teamwork
Computer Science
Enterprise software
Content management systems
English
Managing clients in a customer support role
Bachelor's degree
SaaS platforms
Customer support
CRM system proficiency
Account management
Ticketing system technical support

Full Job Description

Technical Account Manager - Contract, New York, NY

As a Technical Account Manager, you will be a key point of contact for ViewLift’s valued clients, primarily focusing on our strategic accounts. This dynamic role combines building strong client relationships with providing critical technical support to ensure clients success and satisfaction with ViewLift's product and platform.

Responsibilities

Client Relationship Management: Build and nurture strong, trusted relationships with a portfolio of assigned clients, ensuring their ongoing satisfaction and success with ViewLift’s products.
Proactive Engagement: Implement proactive communication plans to regularly connect with clients, anticipate their needs, and address potential challenges.
Customer Advocacy: Serve as the primary advocate for your assigned clients, understanding their business objectives and ensuring ViewLift's solutions help them achieve their goals.
Technical Assistance: Provide direct technical assistance to customers via phone, email, or Slack for OTT applications, ensuring timely issue resolution.
Troubleshooting & Incident Resolution: Troubleshoot technical issues with applications by analyzing log files, error messages, and user reports. Investigate and resolve incidents following standard operating procedures (SOPs) to identify root causes and implement effective solutions.
Incident and Feature Request Logging, Monitoring and Prioritization: Log and monitor incidents, prioritizing and managing them through to resolution. Track and manage, ensuring proper documentation and coordination with development teams for resolution.
Cross-functional Collaboration: Collaborate closely with internal support teams, development teams, and third-party partners to escalate and resolve complex technical incidents.
Change Management: Participate in change management processes to review and assess proposed changes to OTT applications, ensuring client impact is considered.
Knowledge Base Contribution: Create and update knowledge base articles, FAQs, and troubleshooting guides to empower clients and internal teams.
Process Improvement: Identify and suggest areas for improvement in processes, tools, and systems related to OTT application support, promoting continuous efficiency and use of AI and Automation.
Quality Assurance: Participate in quality assurance activities, including testing new features and verifying fixes before deployment.
Performance Monitoring: Monitor client satisfaction and product usage data for your assigned accounts.

Requirements

Education: Bachelor’s Degree in Computer Science or an equivalent field.
Language Skills: Excellent verbal and written communication skills in English.
Experience: Minimum 2 years of experience in customer support or clients success roles for Enterprise or SaaS-based applications.
Availability: Availability for night shifts, including weekends, holidays, or on-call support.
Tools: Experience with Content management systems and ticketing tools and CRM systems.
Interpersonal Skills: Strong interpersonal and customer service skills in a team-oriented environment.
Technical Understanding: Understanding of streaming devices and products like Roku, FireTV, Apple TV, Samsung/LG TV, etc.
Preferred: Candidates with a background in OTT Support, content management system and SaaS client success are strongly preferred.

About ViewLift

ViewLift is a global leader in digital content distribution, empowering media companies, sports leagues and teams to monetize their content across every screen. Our end-to-end OTT (Over-The-Top) video streaming platform enables clients to launch and grow their businesses with branded native applications on major devices including web, mobile, TV-connected devices, Smart TVs, and gaming consoles.

We provide a comprehensive, purpose-built technology stack that includes robust content management systems (CMS), advanced analytics, personalization engines, and flexible monetization models (AVOD, SVOD, TVOD, and hybrid options). Our clients include Monumental Sports Network, NHL, NBA and MLB teams (including the Vegas Golden Knights, Chicago Bulls, Seattle Mariners and more), Professional Fighters League, LIV Golf, and many others across sports, media, and entertainment.

Job Type: Contract

Pay: $45,000.00 - $55,000.00 per year

Application Question(s):

This role requires working on-site in our Manhattan office (near Penn Station) 4 days per week and the occasional late night or weekend hours for sports events. Are you comfortable with this?

Experience:

Content management systems: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical manager jobs in new york ny

Technical Account Manager – OTT & Sports Streaming

EY Foundry Group Product Manager - New York City

ITSM Manager

Product Manager

CargoWise ERP Manager

Operations Manager, Technology

Manager, Service Operations

Business Transformation Program Manager

Information Technology - IT Business Partner Mission Services

Sr. Manager, IT Risk & Information Security in Commercial Banking

Financial Services Tech Consulting Senior Consultant - Wealth and Asset Management - Aladdin

Associate Director of Technology and Data

Change & Release Management Lead - Wealth Management

Epic Director

Banking Business IT Engineering /Projects -Japanese Bilingual

Vice President, Tax Management

Product Manager

Project Manager - Information Systems

Head of Advisor & Branch Workspace Technology - Director

CTO

I want to receive the latest job alert for technical manager in new york ny

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