Top 2212 Technical support agent Jobs in New York Ny

Technical Support Analyst
Tabs —New York, NY
- $76,800 - $120,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Alliance Sales Executive, Associate Director, Snowflake - Financial Services
EY —New York, NY
- $265,650 - $318,290 a year
- Up to 50% travel
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Account Executive Officer, Senior Underwriter, Technology
Travelers —New York, NY
- $109,300 - $180,200 a year
- 6 years
- Bachelor's degree
- Children
- Wellness program
- Paid holidays
Import and Customs Specialist
American Lamprecht Transport Inc —Lawrence, NY
- From $60,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9d
Account Executive Officer/Sr. Underwriter, National Accounts
Travelers —New York, NY
- $120,400 - $198,700 a year
- 6 years
- Bachelor's degree
- Children
- Wellness program
- Paid holidays
Special Agent: Cybersecurity/Technology Expertise
Federal Bureau of Investigation —New York, NY
- $103,326 - $133,200 a year
- Full-time
- Computer Science
- Mid-level
- Travel
4d
Special Agent: Cybersecurity/Technology Expertise
Federal Bureau of Investigation —Newark, NJ
- $103,326 - $133,200 a year
- Full-time
- Computer Science
- Mid-level
- Travel
4d
FBI Special Agent: Information Systems & Process Management Expertise
Federal Bureau of Investigation —New York, NY
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Mid-level
- Master's degree
4d
Immigration Attorney (Bilingual Spanish & English)
EM IMMIGRATION LAW FIRM —New York, NY
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Spanish
- Google Workspace
- Writing skills
- Paid time off
Quick Apply
Licensed Veterinary Technician - Medical Oncology
Veterinary Specialty Referral Center of Manhattan —New York, NY
- $32 - $46 an hour
- Full-time
- Mid-level
- Organizational skills
- In-person
- Health savings account
- Paid holidays
Quick Apply
FBI Special Agent: Information Systems & Process Management Expertise
Federal Bureau of Investigation —Newark, NJ
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Mid-level
- Master's degree
4d
Corporate Strategy Associate – NeoCloud × Robotics × AI Agent - Bilingual Mandarin English
KIDZ AI INC —Manhattan, NY
- From $80,000 a year
- Full-time
- English
- Mid-level
- Office
- Paid time off
Quick Apply
Tech Trainer/Agent Services Coordinator
Keller Williams Realty Group —Scarsdale, NY
- $50,000 - $60,000 a year
- 8 hour shift
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- 401(k)
Quick Apply
Sr AI Engineer
WISSEN TECHNOLOGY PRIVATE LIMITED —New York, NY
- Full-time
- Computer Science
- Office
- Military encouraged
- Disability insurance
- Health insurance
Quick Apply
BCG Platinion | Senior AI Tech Architect
Boston Consulting Group —New York, NY
- $150,000 a year
- Full-time
- Computer Science
- ERP systems
- Urgent Care
- Profit sharing
- Paid parental leave
BCG Platinion | Senior AI Tech Consultant, Cybersecurity
Boston Consulting Group —Brooklyn, NY
- $150,000 a year
- Full-time
- Bachelor of Science
- Urgent Care
- English
- Profit sharing
- Paid parental leave
3d
Lead CT Scan Technologist-Atlantic Health Chilton Medical Center-Full Time: Mon-Fri 7a-3p
Atlantic Health System —Pompton Plains, NJ
- $41.79 - $73.56 an hour
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- 403(b) matching
- AD&D insurance
Senior Audit Group Manager (US) - Financial Crimes
TD Bank —New York, NY
- $123,880 - $201,290 a year
- Full-time
- Microsoft Excel
- Basic math
- Office
- Health insurance
- Paid time off
12d
BCG Platinion | Senior AI Tech Consultant, Cybersecurity
Boston Consulting Group —Summit, NJ
- $150,000 a year
- Full-time
- Bachelor of Science
- Urgent Care
- English
- Profit sharing
- Paid parental leave
3d
BCG Platinion | Senior AI Tech Consultant, Tech Advisory & Delivery
Boston Consulting Group —Summit, NJ
- $150,000 a year
- Full-time
- Azure
- Computer Science
- Urgent Care
- Profit sharing
- Paid parental leave
3d

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Technical Support Analyst

Tabs -
New York, NY

Quick Apply

Job Details

Full-time
$76,800 - $120,000 a year

Benefits

Health insurance
Unlimited paid time off
Dental insurance
401(k)
Parental leave
Employee assistance program
Vision insurance

Qualifications

Customer communication

Full Job Description

Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automate the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow.

High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance.

Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI.

Why This Role Matters

We’re looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs customer). You will be the first line of defense for troubleshooting, issue resolution, and merchant education—ensuring our merchants get the best possible experience with Tabs.

You will collaborate cross-functionally with Customer Success, Engineering, Product, and Contract Operations to resolve technical issues and identify recurring trends. As part of the team, you’ll be the go-to person for resolving technical challenges that don’t require engineering-level intervention but are crucial for our merchants’ success. If you thrive in high-stakes, fast-paced environments, love solving problems and are obsessed with providing merchants with a world-class experience, we want to hear from you!

This role is perfect for someone with a sense of customer empathy, a strong technical background, experience with ERP systems (e.g., NetSuite, Quickbooks), comfortable in ambiguity, and a desire to help merchants solve complex problems.

What You’ll Do

Resolve complex support issues from merchants via email, Slack, and chat, ensuring fast, clear, and accurate responses.
Own ticket triage & prioritization, identifying the root cause of issues and escalating appropriately.
Troubleshoot technical issues related to invoicing, payments, integrations (e.g., QuickBooks, NetSuite, Stripe), and merchant data workflows.
Identify patterns and recurring issues, providing actionable insights to Product & Engineering.
Educate and empower merchants, proactively guiding them on best practices for using Tabs.
Collaborate with Customer Success, Engineering & Contract Operations, ensuring high-priority issues are addressed efficiently.
Contribute to internal documentation, improving processes and reducing repeated inquiries.
Ownership - You won’t just resolve issues—you’ll drive improvements, identify trends, and proactively prevent recurring issues.

Examples of Work

Handling Critical Invoice Issues - A high-value merchant reports a data mismatch between Tabs and their ERP. You quickly diagnose the issue, extract and format the necessary data, work with the engineering team to implement a fix, and ensure all pending invoices are sent out the same day.
Debugging Payment Failures - A merchant experiences payment failures due to a payments system integration issue. You investigate the logs, determine the root cause, work with engineering to resolve it, and guide the merchant through necessary actions to prevent future failures.
Proactive Issue Prevention & Merchant Education - After noticing a pattern of merchants struggling with invoice readiness settings, you create an internal playbook and proactive education materials to reduce recurring tickets by 30%.

What You Bring

2-5 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment.
Exceptional problem-solving skills—you’re resourceful, detail-oriented, and able to think on your feet.
Technical aptitude, with experience troubleshooting API, ERP, or payment-related issues.
Accounting knowledge a plus.
Excellent written and verbal communication, with the ability to break down complex topics into clear, merchant-friendly explanations.
Ability to manage high ticket volume while maintaining high-quality responses.
Experience working with ticketing systems (HubSpot, Zendesk, Pylon, or similar) and creating self-service content.
SQL or data querying experience is a plus.
Ability to thrive under pressure, quickly assess problems, and deliver solutions in real-time. Experience working in a fast-paced startup or technical environment preferred.
Some level of out-of-hours coverage required, given we are a 24x7 SaaS operation.

Additional Information

This role is based in New York City at our Soho office.

Perks and Benefits (Full-time Employees)

Competitive compensation and equity
Unlimited PTO
Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
Lunch provided via Sharebite, plus dinner for any later in office days.
Parental leave up to 12 weeks
Tax free commuter and parking benefits
Voluntary insurances (Life, Hospital, Critical Illness, Accident)
Employee Assistance Program (Rightway)
Free One Medical Membership
401k

Tabs is an equal opportunity employer. We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We’re committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves.

Compensation Range: $76.8K - $120K

Quick Apply

Refine Your Search

technical support agent jobs in new york ny

Technical Support Analyst

Alliance Sales Executive, Associate Director, Snowflake - Financial Services

Account Executive Officer, Senior Underwriter, Technology

Import and Customs Specialist

Account Executive Officer/Sr. Underwriter, National Accounts

Special Agent: Cybersecurity/Technology Expertise

Special Agent: Cybersecurity/Technology Expertise

FBI Special Agent: Information Systems & Process Management Expertise

Immigration Attorney (Bilingual Spanish & English)

Licensed Veterinary Technician - Medical Oncology

FBI Special Agent: Information Systems & Process Management Expertise

Corporate Strategy Associate – NeoCloud × Robotics × AI Agent - Bilingual Mandarin English

Tech Trainer/Agent Services Coordinator

Sr AI Engineer

BCG Platinion | Senior AI Tech Architect

BCG Platinion | Senior AI Tech Consultant, Cybersecurity

Lead CT Scan Technologist-Atlantic Health Chilton Medical Center-Full Time: Mon-Fri 7a-3p

Senior Audit Group Manager (US) - Financial Crimes

BCG Platinion | Senior AI Tech Consultant, Cybersecurity

BCG Platinion | Senior AI Tech Consultant, Tech Advisory & Delivery

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