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Assistant Commissioner, Mass Engagement

DEPARTMENT OF SANITATION -
New York, NY

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Job Details

Full-time
$160,000 - $180,000 a year

Qualifications

Administrative experience
Supervising experience
Stakeholder relationship building
Stakeholder management

Full Job Description

Assistant Commissioner, Mass Engagement

DEPARTMENT OF SANITATION

Posted on

06/09/2026

Full-time

Location

NYC-ALL BOROS

No exam required

Department

Office of Public Affairs

Salary range: $160,000.00 – $180,000.00

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Job Description

The New York City Department of Sanitation (DSNY) keeps New York City healthy, safe, and clean by collecting, recycling, and disposing of waste, cleaning City streets and vacant lots, and clearing snow and ice. DSNY is the nation's largest municipal sanitation agency, with nearly 10,000 employees, 59 district garages, and a fleet of more than 5,000 trucks, cars, and other types of equipment. The Department clears litter, snow, and ice from approximately 6,500 miles of City streets and removes debris from vacant lots as well as abandoned vehicles from City streets.

As a major part of the New Era for NYC, DSNY’s Bureau of Public Affairs is managing multiple large-scale awareness and education campaigns to inform residents about the upcoming changes that will impact the way millions of New Yorkers dispose of their waste. These new mandatory requirements around residential containerization and continued education on existing programs like curbside composting necessitate behavior change in residents and building staff, which can result in enforcement if not properly followed. To continue to properly educate the public, DSNY must run multifaceted campaigns with numerous touch points, and the Assistant Commissioner manages the strategy and operations of these efforts throughout the agency.

The responsibilities will include but are not limited to:

Overseeing a small but extremely active outreach and engagement team.
Developing and implementing strategic outreach and engagement plans.
Serving as the agency's primary bridge to DSNY's diverse constituencies, including residents, building staff, property managers, elected officials, government agencies, community-based organizations, trade associations, and advocacy groups.
Maintaining a visible, on-the-ground presence at in-person community events, town halls and public forums as well as webinars, sometimes during evenings and weekends.
Supporting the agency during critical emergency response efforts, including emergency communications and urgent project requests.
Creating systems to capture, analyze, and elevate stakeholder feedback to inform policy, enforcement, and service delivery.
Overseeing engagement initiatives, including trainings, site-visits, door-to-door canvassing, multilingual campaigns, and community convenings.
Drafting and editing agency-wide public facing correspondence, materials, and messaging to ensure programmatic objectives are met.
Providing oversight and support for all aspects of vendor management in the outreach portfolio, including drafting and reviewing contracts, budgets, invoices, proposals, and other related items
Leading cross-unit projects with other Bureaus and internal teams in Public Affairs.
Managing staff of experienced and specialized analysts and coordinators in the execution of their duties.
Managing special projects around agency priorities.

ASSISTANT COMMISSIONER (DSNY) - 05041

Minimum Qualifications

1. A Master’s Degree from an accredited college in Public Administration, Personnel Administration, Business Administration, Human Services, Political Science or a related field, plus three years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position, at least 18 months of which must have been in an administrative, managerial, or executive capacity or supervising personnel performing activities related to the duties of the position; or
2. A bachelor’s degree from an accredited college and five years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position, at least 18 months of which must have been in an administrative, managerial, or executive capacity or supervising personnel performing activities related to the duties of the position; or
3. A four-year high school diploma or its educational equivalent and nine years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive, or supervisory capacity.

Preferred Skills

- Experienced community affairs and outreach professional with a clear, demonstrated commitment to public service and the mission of the New York City Department of Sanitation and will be a thoughtful, solutions-oriented manager and leader, ensuring high-quality work product and professional development among their team. - 8 years of experience in community engagement, public affairs, stakeholder relations, or a related field. - Demonstrated success leading large-scale outreach or engagement efforts, particularly across diverse communities, preferably in New York City, including immigrants, people of color, people with limited English proficiency, and people with disabilities. - Demonstrated managerial experience and effectiveness, including team and project management, process improvement, the development of short- and long-term plans and initiatives, setting organizational goals and priorities, and developing high-quality and impactful work product on schedule. - Proven track record of building trust with historically underserved or hard-to-reach communities. - Experience managing teams of 8-10 is a strong plus - Experience designing and executing strategic engagement plans with measurable outcomes. - Strong judgment and ability to navigate complex stakeholder environments. - Significant experience developing written and in-person communication strategies for diverse stakeholders and members of the public. - Experience facilitating public meetings, listening sessions, and community dialogues. - Ability to pivot around priorities and external realities quickly. - Experience messaging policy initiatives through written communications, marketing strategies, public presentations, and the creation of promotional materials. - Excellent verbal and written communication skills, including briefing and supporting executive-level staff for external engagement. - Experience in similar outreach and community affairs roles within New York City government is a significant plus. - A sense of wonder and excitement regarding the Trash Revolution.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Job ID

782973

Posted until

07/24/2026

Title code

05041

Civil service title

ASSISTANT COMMISSIONER (DSNY)

Title classification

Pending Classification-2

Business title

Assistant Commissioner, Mass Engagement

Experience level: Executive

Job level

Number of positions

Work location

125 Worth Street, Nyc

Category: Constituent Services & Community Programs

Assistant Commissioner, Mass Engagement

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