University Assistant Director of Student Records, Office of University Registrar
POSITION DETAILS
The Office of the University Registrar (OUR) within the Office of Enrollment Management supports the academic integrity of The City University of New York (CUNY) by administering student records, enrollment-related technologies, and university-wide academic processes. Based within the Central Office, OUR partners with CUNY’s 26 campuses to enhance student success, streamline academic operations, and uphold institutional policies.
Reporting to the University Associate Director for Student Records, the University Assistant Director of Student Records applies subject matter expertise in student records and enrollment operations to support university-wide processes. The role serves as a primary point of contact between the University Registrar and campus registrars, maintains key academic and policy documentation, and works extensively with enterprise systems including CUNYfirst (PeopleSoft-based ERP), DegreeWorks, and related applications. The University Assistant Director contributes to both strategic projects and operational activities that ensure the accuracy of student records and the efficiency of academic processing across CUNY campuses.
In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following:
Maintain and update curriculum and academic policy documentation, including drafting, implementing, and monitoring for accuracy and consistency.
Administer daily operations involving Coursedog, CUNYfirst Campus Solutions, Schedule Builder, Degree Works, National Student Clearinghouse, and related platforms; participate in system enhancements, launches, and support activities.
Supervise and mentor Student Records Coordinators and assigned OUR staff, providing clear direction, guidance, and ongoing support to ensure effective operations and team development.
Facilitate university-wide processes such as transcript automation, Excelsior Scholarship verification, and National Student Clearinghouse reporting.
Process and verify course and curriculum updates through CUR, ensuring accuracy and compliance with institutional requirements.
Develop, run, and distribute reports from the Student Records module in CUNYfirst; assist with reconciliation and dissemination of university-wide student data.
Contribute to the development, documentation, and application of OUR policies and procedures.
Investigate and resolve system-related issues; deliver training and provide technical guidance on CUNYfirst and Coursedog to campus users.
Represent OUR in internal and external meetings, as needed.
Perform other related duties as required.
NOTE:
Until further notice, this position is eligible for a hybrid work schedule.
QUALIFICATIONS
Minimum:
Bachelor's degree and four years' related experience required.
Preferred:
Master’s degree in higher education administration or in a related discipline.
Four years’ experience working with student records operations, college registration, academic credential evaluation, and/or computerized registration systems.
Demonstrated experience supervising and mentoring staff, with the ability to support team performance and development.
Detail-oriented with knowledge of registration-related technical platforms.
Proficiency in national standards for academic records, policy, and procedures, with familiarity of issues typically associated with curriculum, governance, transfer requirements, and transcripts.
Experience with PeopleSoft Campus Solutions frameworks and databases, PeopleSoft Query, SQL, and ERP/CRM solutions as related.
Strong research, evaluative, and analytical and time/project management skills.
Commitment to excellence in customer service, with exceptional communication skills and proven ability to collaborate with stakeholders at all levels.
CUNY TITLE OVERVIEW
Administers one or more centralized student enrollment services, processes and related functions and technologies:
Collaborates with management team in the development of admission and enrollment goals, strategies, and initiatives; participates in planning enrollment events
Analyzes and interprets quantitative and qualitative student enrollment data to prepare reports for management
Recommends and implements to existing technical systems and office operations
Serves as resource reference to interpret and comply with University policies
Prepares, reviews, and coordinates the production and distribution of student communication materials
May coordinate aspects of student entry from point of acceptance to include orientation, advisement, and collection of admitted student documents
May supervise office operations, staff and/or department budget
Performs related duties as assigned.
CUNY TITLE
Higher Education Assistant
FLSA
Non-exempt
COMPENSATION AND BENEFITS
The salary range is $74,490 - $86,741 , commensurate with credentials, education, and experience.
CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.
The direct link to the job opening from external sources is:
https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=32201&PostingSeq=1
Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings
CLOSING DATE
Open until filled.
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 32201
Location: Central Office
Job Type: Full-Time
