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ASSISTANT DIRECTOR

Agency HRA/DEPT OF SOCIAL SERVICES
Manhattan, NY

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Job Details

Full-time
$77,211 - $88,793 a year

Benefits

Loan forgiveness
Food provided

Qualifications

Management
Team supervision
Bachelor's degree

Full Job Description

ASSISTANT DIRECTOR

HRA/DEPT OF SOCIAL SERVICES

Posted on

07/10/2026

Full-time

Location

MANHATTAN

Exam may be required

Department

HOUSING SERVICES NM

Salary range: $77,211.00 – $88,793.00

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Job Description

APPLICANTS MUST BE PERMANENT IN THE SUPERVISOR (SS) CIVIL SERVICE TITLE

The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.

Housing Services Administration is a division of New York City’s Department of Social Services that oversees housing stability and rehousing efforts. HSA administers rental assistance, housing supply, and placement programs to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across the city.

The Housing Services Administration (HSA) is recruiting for one (1) Supervisor III (SS) to function as an Assistant Director, who will:

Oversee daily HSA operations to ensure timely processing of landlord and property actions that affect rental payments.

Establish and manage daily/weekly production targets and workflow prioritization aligned to unit risk and business need.

Monitor inventory levels, aging, and throughput; direct rapid interventions where bottlenecks emerge.

Provide direct supervision and operational direction to supervisory staff.

Implement structured performance monitoring to ensure staff meet timeliness and accuracy expectations.

Ensure effective coaching, corrective action, and staff development practices are consistently applied.

Support onboarding, training refreshers, and standardization of unit expectations under new leadership.

Lead internal reviews of repeat errors and implement corrective strategies (job aids, training updates, workflow changes).

Coordinate with internal to resolve escalations and systemic issues.

Represent LMU in cross-division and leadership meetings when delegated by the Director.

Identify operational challenges and implement process improvements to enhance efficiency and compliance.

Improve workflows through clearer routing, prioritization rules, and standardized templates/checklists.

Hours/Schedule: Monday-Friday 8am-5pm

SUPERVISOR III (SOCIAL SERVICE - 52313

Minimum Qualifications

A baccalaureate degree from an accredited college and three years of full-time satisfactory experience in social casework, at least two years of which must have been in a supervisory capacity.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Job ID

775968

Posted until

09/08/2026

Title code

52313

Civil service title

SUPERVISOR III (SOCIAL SERVICE

Title classification

Competitive-1

Business title

ASSISTANT DIRECTOR

Experience level: Experienced (non-manager)

Job level

Number of positions

Work location

109 E 16Th St., N.Y.

Category: Social Services

ASSISTANT DIRECTOR

Apply Now

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ASSISTANT DIRECTOR

Job Description

Minimum Qualifications

55a Program

Public Service Loan Forgiveness

Residency Requirement

Additional Information

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