Customer Service Rep 2
National Grid —Syracuse, NY
- $22.46 - $23.72 an hour
- Overtime
- Bilingual
- Research
- High school diploma or GED
- Paid training
- Health insurance
9d
Call Center Representative - English & Spanish (Remote)
Stratford Solutions Inc. —New York, NY
- $20 an hour
- Weekends as needed
- Remote
- Spanish
- Computer literacy
- High school diploma or GED
Quick Apply
Call Center Agent - English (Remote)
Stratford Solutions Inc. —New York, NY
- $20 an hour
- Weekends as needed
- Remote
- Bilingual
- Computer literacy
- Mid-level
Quick Apply
Customer Service Representative - CSEA (Remote)
One80 Intermediaries —New York, NY
- $17.50 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- High school diploma or GED
10d
Contact Center Agent I
VNS Health —Manhattan, NY
- $17.49 - $21.80 an hour
- Per diem
- Remote
- English
- High school diploma or GED
- Bachelor's degree
Call Center Representative
Jewish Community Council of Greater Coney Island (JCCGCI) —Brooklyn, NY
- $24 - $26 an hour
- Full-time
- High school
- Word processing
- English
- Paid time off
1d
Part Time CSR-Call Center Representative
Capital District Transportation Authority-CDTA —Albany, NY
- $23.16 - $24.38 an hour
- Part-time
- Bilingual
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health insurance
- Dental insurance
9d
Customer Service Representative - Call Center
SUNY College of Optometry —New York, NY
- $49,373 a year
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Loan forgiveness
Quick Apply
8d
Call Center Representative
Beacon Bank —Yorktown Heights, NY
- $20.00 - $28.90 an hour
- Spanish
- English
- Research
Clerical Associate Level IV - Provisional (Contact Center Representative)
NYC Health + Hospitals —New York, NY
- $46,503 a year
- Online Application
- Administrative experience
- High school diploma or GED
- Home Health
- Commuter assistance
- Paid holidays
Ambulatory Call Center Representative
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Spanish
- English
- Mid-level
- Work from home
Bilingual Call Center Representative
Planned Parenthood CWNY —Rochester, NY
- $20.85 - $24.12 an hour
- Weekends as needed
- Computer literacy
- HIPAA
- High school diploma or GED
- Health savings account
- Paid holidays
Contact Center Representative- Level 1
Apple Bank for Savings —Buffalo, NY
- $40,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- High school diploma or GED
Member Service Representative (Call Center) $20/hr.
Broadview Federal Credit Union —Albany, NY
- $20 an hour
- 8 hour shift
- Finance
- High school diploma or GED
- Computer skills
Bilingual Call Center Representative - Empire State University
Empire State College —New York State
- $52,000 a year
- Weekends as needed
- Mid-level
- University
- Travel
- Health insurance
- Dental insurance
4d
Call Center Representative
Open Door Family Medical Center —Tarrytown, NY
- $20 - $24 an hour
- Full-time
- Hybrid work
- Spanish
- Medical office experience
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Bi-Lingual Spanish-Speaking Collections Account Reps
Selip & Stylianou, LLP —Woodbury, NY
- $20 an hour
- Full-time
- Computer literacy
- Office
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Collections Account Representative
Selip & Stylianou, LLP —Woodbury, NY
- $22 an hour
- Full-time
- Spanish
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative September 2026
Paper Alternative Solutions, Inc —Latham, NY
- $16.50 - $17.50 an hour
- 8 hour shift
- Bilingual
- Spanish
- Customer service
- Paid training
- Paid sick time
Quick Apply
2d
Bilingual Customer Service Representative (English/Spanish)
Center For Disability Rights —Geneva, NY
- $17 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
11d

I want to receive the latest job alert for bilingual call center representative in new york state

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bilingual call center representative jobs near new york state

Call Center Representative jobs in New York, NY

Customer Service Representative jobs in Albany, NY

Member Services Representative jobs in Albany, NY

Call Center Representative jobs in Syracuse, NY

Customer Service Representative jobs in New York, NY

Call Center Representative jobs in Buffalo, NY

Call Center Representative jobs in Manhattan, NY

Call Center Representative jobs in Brooklyn, NY

Bilingual Customer Service Associate jobs in Saint Charles, MO

Bilingual Customer Service Associate jobs in Fernandina Beach, FL

Bilingual Customer Service Associate jobs in Port Saint Lucie, FL

Delta Customer jobs in Charlotte, NC

Bilingual Customer Service Associate jobs in Newberg, OR

Customer Success Manager Remote jobs in New York, NY

Associate Of Science Degree jobs in Michigan

State Of Illinois Public Service Administrator jobs in Springfield, IL

Call Center Representative jobs in Wichita, KS

Remote Call Center No Experience jobs in Manhattan, NY

Call Center Representative jobs in Massachusetts

Research Psychiatric Center jobs in Kansas City, MO

Customer Service Rep 2

National Grid -
Syracuse, NY

Apply Now

Job Details

Full-time
$22.46 - $23.72 an hour
9 days ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Life insurance

Qualifications

Research
High school diploma or GED

Full Job Description

Team

Customer Experience and Marketing

Requisition No.

10788

City

Syracuse, US, 13202

Date posted

11 August 2026

Customer Service Rep 2

The world of energy is changing faster than ever. At National Grid, the work you do will touch lives and shape the way we use and consume energy for generations to come. Whether you’re fresh out of school or an experienced professional, a career with us means a place at the leading edge. It means thrilling potential and the support for training and development to reach your goals. Because, as National Grid -looks to the future, our people will move forward, too.

Employee Resource Groups: ERGs at National Grid contribute to our shared future. They engage our employees and organization in creating and maintaining an inclusive workforce. Each group has a vision and mission to support recruitment, retention, talent development and market outreach. Our ERGs provide employees with career building, volunteering, networking, and peer mentoring opportunities, along with the chance to engage with senior leaders across the company.

Volunteering: From Earth Day volunteering to United Way donations to regular blood drives and departments’ ongoing community service days, caring National Grid employees are out there in the communities we serve. We’re donating funds to meet community needs ranging from helping the environment to educating tomorrow’s workforce … and taking advantage of the company’s charitable matching contribution program. Together, we make a real difference.

Please take a moment to view our Customer Contact Center Job Preview on you tube and why becoming a part of National Grid's Customer Delivery team can open a world of endless career growth possibilities.
https://www.youtube.com/watch?v=N9q_l-CvGUI

Job Purpose

National Grid’s Customer Contact Center Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast-paced environment in Upstate NY. In addition to a starting wage of $22.46 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. This class will have an anticipated start date of November 16th, 2026. The position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns. Due to the essential nature of the services we provide our customers, National Grid’s Contact Center’s hours of operation are 24/7 and accepted applicants will be assigned to work a as needed by the business to support our customer centric objectives.

Under general supervision, representatives handle fundamental customer contacts, including, but not limited to, the following:

This position is not remote, but hybrid opportunities available upon completion of in person training and demonstrated proficiency in role
Handle Emergency Calls
Update customer account information
Apply customer payments
Assist Customers with beginning and ending service
Scheduling field orders in alignment with customer expectations
Assist customers with billing issues both simple and complex
Handle collections related concerns and assist customers with the various options available to maintain and/or reinstate their service

Key Accountabilities

Must be willing to work assigned shifts, which may include weekends, holidays and/or overtime.
Training hours will be M-F 8:00am-4:30pm. Must be able to work one of the following shifts when training is completed:
- M-F 10:00am–6:30pm
- M-F 10:30am–7:00pm
- M-F 11:00am–7:30pm

Shifts are subject to change based on business needs. Call Center hours 24/7

Must be available for full-time training; all training is paid time. Consistent and punctual attendance is a must.
Must remain up to date with all verbal and written communications including using email and supervisor to agent communication tools.
Complete other duties and responsibilities to include but not limited to email, mail, web chat, and clerical work.
Upon completion of training, identify customer account issues surrounding meter, billing, collection, and service inquiries that need resolution, as well as, ensuring proper company resources are utilized to resolve issues with customer satisfaction.
Provide information on the products and programs offered by the company and generate referrals to the appropriate department, if necessary.
Investigate and analyze customer issues and develop appropriate solutions to satisfy customer needs.
Respond to all customer contacts included but not limited to gas and electric investigations, complex meter situations, web inquiries, email and correspondence.
Act as First Responders – report for work during emergencies. i.e. Natural disasters.

Qualifications

Customer Service Experience preferred
Must have a minimum of a High School Diploma or GED; some college preferred
Applicants must successfully pass Company supported assessment (HireVue), classroom training, and meet all performance expectations, as determined by the Company.
Ability to multitask between multiple system applications
Strong interpersonal verbal and written skills.
Multi/bilingual candidates preferred.

Location- Syracuse, NY

Pay Rate- Starts at $22.46 an hour and increases to $23.72 an hour after 6 months of service. Shift differential of an additional $1.00 an hour on eligible shifts on nights and weekends offered.

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

Apply Now

Refine Your Search

bilingual call center representative jobs in new york state

Customer Service Rep 2

Call Center Representative - English & Spanish (Remote)

Call Center Agent - English (Remote)

Customer Service Representative - CSEA (Remote)

Contact Center Agent I

Call Center Representative

Part Time CSR-Call Center Representative

Customer Service Representative - Call Center

Call Center Representative

Clerical Associate Level IV - Provisional (Contact Center Representative)

Ambulatory Call Center Representative

Bilingual Call Center Representative

Contact Center Representative- Level 1

Member Service Representative (Call Center) $20/hr.

Bilingual Call Center Representative - Empire State University

Call Center Representative

Bi-Lingual Spanish-Speaking Collections Account Reps

Collections Account Representative

Customer Service Representative September 2026

Bilingual Customer Service Representative (English/Spanish)

I want to receive the latest job alert for bilingual call center representative in new york state

Related Searches

Explore jobs in more locations

Customer Service Rep 2

Job Purpose

Key Accountabilities

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected