Top 59 Call center supervisor Jobs in New York State

Call Center Manager
Long Island Select Healthcare Inc. —Hauppauge, NY
- $32 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Manager, Quality Assurance
1199SEIU Family of Funds —New York, NY
- $104,500 - $130,600 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
4d
Call Center Supervisor
CONSUMER AND WORKER PROTECTION —New York, NY
- $46,503 - $71,002 a year
- Full-time
- Mid-level
- High school diploma or GED
- Typing
- Work from home
- Loan forgiveness
Outbound Operations Supervisor - SYR
Mobile Air Transport —East Syracuse, NY
- $25.01 - $26.68 an hour
- Full-time
- Microsoft Word
- Management
- OSHA
- Disability insurance
- Health insurance
Quick Apply
6d
B2B Telemarketing Supervisor
Sentry Communications & Security —Hicksville, NY
- $800 - $2,500 a week
- Full-time
- Mid-level
- Office
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
13h
Customer Service Supervisor (Healthcare)
Centivo —Buffalo, NY
- $70,000 - $75,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Health insurance
Membership Growth Manager
FranPartners LLC —Scarsdale, NY
- $25 - $30 an hour
- Full-time
- Management
- Mid-level
- In-person
- Paid time off
Quick Apply
CRISIS CALL CENTER PART-TIME WEEKEND DAY SUPERVISOR
Mental Health Association in Orange County, NY —Middletown, NY
- $29 an hour
- Part-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid holidays
- Paid time off
Call Center Manager
Capital District Transportation Authority-CDTA —Albany, NY
- $66,669 - $82,002 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Business Administration
- Health insurance
- Dental insurance
Supervisor, Customer Service - Hybrid (Albany, New York)
EmblemHealth —Albany, NY
- $56,160 - $99,360 a year
- Microsoft Outlook
- HIPAA
- Mid-level
Manager, Call Center
Broadridge —Edgewood, NY
- $90,000 - $100,000 a year
- Email
- Senior level
Customer Service Vendor, Senior Manager
LVMH Perfumes & Cosmetics —New York, NY
- $140,000 - $170,000 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Senior level
Quick Apply
Customer Service Manager
Fonte Surgical Supply, Inc. —Irondequoit, NY
- From $50,000 a year
- Full-time
- Mid-level
- Conflict management
- Ability to sit for extended periods
Quick Apply
Manager, Contact Center and Systems Operations
Sollis Health —New York, NY
- $105,000 - $125,000 a year
- Full-time
- Hybrid work
- Senior level
- Communication skills
Quick Apply
7d
Assistant Manager, Contact Center
Municipal Credit Union —New York, NY
- $75,000 - $94,400 a year
- Full-time
- Research
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
7d
Supervisor of Customer Service
Veolia —West Nyack, NY
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Word processing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Procurement Manager-Call Center
Optimum —Bethpage, NY
- $102,816 - $168,912 a year
- On call
- Background check
- Oracle
- 5 years
Quick Apply
14d
Assistant Coordinating Manager, Specialty Access Improvement Team (SAIT)
NYC Health + Hospitals —New York, NY
- $55,105 a year
- Online Application
- Bilingual
- Mid-level
- Administrative experience
- Commuter assistance
- Paid holidays
Manager, Customer Relations
CarnegieHall —New York, NY
- $66,300 a year
- Full-time
- Sales
- Mid-level
- Bachelor's degree
Quick Apply
Project Manager, Contact Center Operations
Progyny, Inc —New York, NY
- $80,000 - $110,000 a year
- Email
- 5 years
- US work authorization
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance

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Call Center Manager

Long Island Select Healthcare Inc.
Hauppauge, NY

Quick Apply

Job Details

$32 an hour

Qualifications

Staff supervision
Healthcare staff management
Managing teams in a customer support role
Phone communication
Computer literacy
Basic math
Call center management

Full Job Description

General Purpose of the Job

Under general supervision, the Call Center Manager acts as supervision for all call center employees, and provides customer service for incoming calls from patients to schedule or cancel appointments during high call volume. In addition to performing the functions of a call center representative, they will investigate and resolve escalated or difficult customer service complaints and calls. They will also train new call center representatives, oversee the break/lunch schedule and manage scheduling conflicts.

Essential Duties & Responsibilities

Responsible for the onboarding and training of Call Center representatives.

Management of diffusing situations prior to being escalated to administration

Serve as Lead to the external call center team for any inquiries or questions
Oversight of implemented break/lunch schedules

Responsible for managing scheduling conflicts of internal staff/coverage
Provide flexible coverage of front-desk and/or call center when staffing needs require.
Works cohesively within the Patient Services Department.
Maintains confidentiality of patients, administrative, and financial functions
Provides patient-focused service and presents positive impression of Long Island Select Healthcare to both internal and external customers.
Manage high-volume amount of inbound and outbound calls in a timely manner.

Answers phone promptly; in a polite and professional manner
Documents all incoming & outgoing phone calls within the EMR
Meet or exceed Quality Assurance Requirements and other key performance metrics.
Maintains minimum 80 answered calls and 90% call answer rate daily

Schedules appointments for patients:
- Obtains & Enters accurate demographic information into the EMR
- Identifies client needs, clarifies information, researches issues and provides solutions.
- Identifies appropriate insurance as needed and re-verifies accordingly
- Schedules appointments correctly, clearly documenting the reason for the appointment, verifies entered data coincides with appointments
- Reviews appointment details with caller prior to hanging up
- Updates patient registration/demographic info with new/terminated insurance policies, copay information
- Makes reminder phone calls as requested
- Reschedules appointments when necessary
Acts as liaison between patient and Health Center Staff
- Directs calls to other departments/individuals when needed
- Resolves problems and fulfills requests by clarifying desired information; researches and explores alternative solutions; implements solutions; escalates unresolved problems.
- Understands when to escalate calls to management
Processes new patient registration forms, HIPAA, privacy notice, and demographic change forms.
Communicates Sliding Scale policy to patients, requests documentation.
Complete side-by-side evaluations with employees to help with training and development
Complete call-monitoring to ensure quality and training throughout the call center regularly
Administer coaching to employees as needed and provide clear communication regarding KPI’s for the department
Enforce policies and procedures within the call center department on behalf of leadership.
All other duties as assigned by the Patient Services Manager.

Supervisory Responsibilities

None.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma, General Education Diploma (GED), or High School Equivalency Diploma (HSE); College degree preferred. 2 years of supervision in a Call Center environment required.

Necessary Skills & Abilities

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software.

Other Skills and Abilities

Strong Communication and People skills both verbal and written
Strong problem solving skills
Experience with clerical procedures

Well organized and able to handle multiple priorities
Understanding and application of telephone etiquette

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Travel

This position may require traveling to different clinic locations depending upon scheduling needs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Blood Borne Pathogen Classification: Limited exposure risk to Bloodborne Pathogens (Category III).

Quick Apply

Refine Your Search

call center supervisor jobs in new york state

Call Center Manager

Manager, Quality Assurance

Call Center Supervisor

Outbound Operations Supervisor - SYR

B2B Telemarketing Supervisor

Customer Service Supervisor (Healthcare)

Membership Growth Manager

CRISIS CALL CENTER PART-TIME WEEKEND DAY SUPERVISOR

Call Center Manager

Supervisor, Customer Service - Hybrid (Albany, New York)

Manager, Call Center

Customer Service Vendor, Senior Manager

Customer Service Manager

Manager, Contact Center and Systems Operations

Assistant Manager, Contact Center

Supervisor of Customer Service

Procurement Manager-Call Center

Assistant Coordinating Manager, Specialty Access Improvement Team (SAIT)

Manager, Customer Relations

Project Manager, Contact Center Operations

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