Top 371 Customer insights analyst Jobs in New York State

Senior Analyst, Customer Insights
OUTFRONT media —New York, NY
- $90,000 - $100,000 a year
- Full-time
- Mid-level
- Analysis skills
- 4 years
3d
Decision Insights Analyst
FreedomCare —New York, NY
- $80,000 - $120,000 a year
- Remote
- Computer Science
- Customer service
- 5 years
- Health insurance
- Retirement plan
Quick Apply
Sr. Principal Computer Systems Analyst - Windows/Linux
Northrop Grumman —Bethpage, NY
- $129,300 - $193,900 a year
- Overtime
- Master's degree
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
HR Data Analyst & Reporting
Atlas Air —White Plains, NY
- $104,000 - $141,000 a year
- Hybrid work
- Mid-level
- 3 years
- SQL
- Health insurance
- Dental insurance
Senior Analyst, Sales Operations
Accommodations Plus International —Melville, NY
- $80,000 - $90,000 a year
- Full-time
- Ability to walk for extended periods
- 5 years
- Research
Quick Apply
4d
Sales Operations Analyst
API Heat Transfer —Buffalo, NY
- $65,000 - $85,000 a year
- Online Application
- Mid-level
- Office
- Finance
- Health insurance
- 401(k)
Quick Apply
Senior Web Analyst
Atrium —New York, NY
- $35 - $45 an hour
- Part-time
- Marketing
- SQL
- Analysis skills
- Health insurance
- Paid time off
Quick Apply
5d
Financial Analyst
Alkegen —Tonawanda, NY
- $62,000 - $78,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Paid parental leave
- Health savings account
Quick Apply
FP&A and Business Intelligence Analyst
Great Lakes Dental Technologies —Tonawanda, NY
- $85,000 - $95,000 a year
- Full-time
- 5 years
- ERP systems
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Customer Experience Analyst I
ACV Auctions —Buffalo, NY
- $23 - $27 an hour
- Full-time
- Marketing
- Bachelor's degree
- Conflict management
- Paid jury duty
- AD&D insurance
Quick Apply
Audience Analyst
News Corp —New York, NY
- $65,000 - $80,000 a year
- Email
- SQL
- Bachelor's degree
- 1 year
- Health insurance
Insights Analyst
Listen Labs —New York, NY
- $85,000 - $110,000 a year
- Full-time
- Mid-level
- 2 years
- Communication skills
- Health insurance
- Dental insurance
Senior Data Analyst
MongoDB —New York, NY
- $83,000 - $162,000 a year
- Remote
- Mid-level
- SQL
- Analysis skills
- Parental leave
Financial Analyst - Customer Service
Siemens Healthineers —Tarrytown, NY
- $98,140 - $134,937 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
Data Visualization Analyst
Public Health Solutions —Long Island City, NY
- $111,394.50 a year
- Full-time
- Mid-level
- SQL
- APIs
- 403(b) matching
- Commuter assistance
Quick Apply
Technical Support Analyst
Tabs —New York, NY
- $76,800 - $105,600 a year
- Full-time
- Mid-level
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Data Analyst
Inizio Evoke —New York, NY
- $85,000 - $110,000 a year
- Mid-level
- SQL
- AWS
Data Analyst
CredX —New York State
- $84,926.49 - $93,346.47 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Operations Analyst
COMBE INCORPORATED. —White Plains, NY
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Oracle
- Mid-level
- Office
- Profit sharing
- Tuition reimbursement
Quick Apply
Research and Evaluation Analyst, Data & Insights
United Jewish Appeal-Fed of Jewish —New York, NY
- $68,000 - $70,000 a year
- Hybrid work
- Writing skills
- Mid-level
- Analysis skills

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Senior Analyst, Customer Insights

OUTFRONT media -
New York, NY

Apply Now

Job Details

Full-time
$90,000 - $100,000 a year
3 days ago

Qualifications

Web-based survey tools
Market research surveys
Customer satisfaction tracking
Research project design
Qualtrics
Digital survey tools
Survey research
Technical Proficiency
Survey and questionnaire facilitation
Customer surveys

Full Job Description

Overview

The Senior Analyst, Customer Insights is responsible for designing, building, and operationalizing customer feedback programs using Qualtrics to capture insights across key touchpoints in the customer journey. This role will partner closely with Sales, Operations, Marketing, and Client Success teams to develop actionable insights that improve onboarding, campaign execution, and post-campaign performance, ultimately driving customer satisfaction, retention, and revenue growth.

Key Responsibilities

Survey Strategy & Program Design

Develop and manage a comprehensive customer feedback strategy across the full customer lifecycle, including:
- Onboarding / implementation
- Campaign execution (in-flight)
- Post-campaign / renewal stages
Design scalable survey frameworks that align with business priorities and key performance indicators (e.g., NPS, CSAT, effort scores).
Identify key moments that matter in the customer journey and ensure feedback is captured in a timely and actionable manner.

Qualtrics Survey Development & Administration

Build, test, and deploy surveys within Qualtrics, including advanced logic, branching, and personalization.
Own end-to-end survey lifecycle management (programming, QA, deployment, monitoring, optimization).
Manage integrations between Qualtrics and internal systems (e.g., CRM, sales systems) to automate survey triggers and data flows.
Maintain survey governance standards, including branding, survey fatigue management, and compliance with data policies.

Data Analysis & Insights

Analyze survey data to identify trends, key drivers, and areas for improvement.
Develop dashboards and reporting to track customer sentiment across touchpoints.
Translate findings into clear, actionable insights for stakeholders across Sales, Operations, and Leadership.
Conduct deeper root-cause analyses to inform strategic decisions and operational improvements.

Continuous Improvement & Governance

Monitor survey performance and continuously optimize response rates and data quality.
Establish and enforce best practices for customer feedback collection and analysis.
Stay current on Qualtrics capabilities and industry trends to enhance program effectiveness.
Recommend and implement process improvements to enhance the customer experience.

Required Qualifications

4–7 years of experience in customer insights, survey research, sales operations, or a related analytical role.
Hands-on experience building and administering surveys within Qualtrics (required).
Experience managing customer feedback programs across multiple lifecycle stages.
Strong analytical and data interpretation skills.

Technical Skills

Advanced proficiency in Qualtrics survey design (logic, workflows, dashboards).
Experience integrating survey tools with CRM systems (e.g., Salesforce) is preferred.
Strong Excel and/or data analysis skills; experience with BI tools (Sigma) is a plus.
Ability to work with large datasets and synthesize insights quickly.

The draw (salary) range for this role is $90,000-$100,000 per year. This role is also eligible for commission. Compensation is determined during our interview process by assessing a candidate’s experience and skills relative to internal peers and market benchmarks evaluated for the scope and responsibilities of the position. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York Salary Transparency Law.

To all Recruitment Agencies: OUTFRONT Media LLC does not accept agency and unsolicited resumes. Please do not forward resumes to our OUTFRONT Media employees or any other company location.

OUTFRONT Media is not responsible for any fees related to unsolicited resumes.

OUTFRONT Media Is An Equal Opportunity Employer

All applicants shall receive equal consideration without regard to race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status or disability. Please refer to the OUTFRONT Media Affirmative Action policy statement.

Apply Now

Refine Your Search

customer insights analyst jobs in new york state

Senior Analyst, Customer Insights

Decision Insights Analyst

Sr. Principal Computer Systems Analyst - Windows/Linux

HR Data Analyst & Reporting

Senior Analyst, Sales Operations

Sales Operations Analyst

Senior Web Analyst

Financial Analyst

FP&A and Business Intelligence Analyst

Customer Experience Analyst I

Audience Analyst

Insights Analyst

Senior Data Analyst

Financial Analyst - Customer Service

Data Visualization Analyst

Technical Support Analyst

Data Analyst

Data Analyst

Customer Operations Analyst

Research and Evaluation Analyst, Data & Insights

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To all Recruitment Agencies: OUTFRONT Media LLC does not accept agency and unsolicited resumes. Please do not forward resumes to our OUTFRONT Media employees or any other company location.

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