The Agency You’ll Join:
The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.
The Team You’ll Work With:
The Office of the Deputy Mayor for Health and Human Services is responsible for ensuring that agencies that oversee the City’s social services are run compassionately, equitably, and effectively, and that the City’s public health and healthcare delivery systems deliver results for all New Yorkers. With a portfolio that amounts to approximately $22 billion, the Office of the Deputy Mayor for Health and Human Services, under the leadership of Deputy Mayor Helen Arteaga, is focused on implementing bold efforts within and across City agencies and the Mayor’s Offices.
Agencies and Mayor’s Offices reporting to the Deputy Mayor for Health and Human Services include: NYC Health + Hospitals, Department of Health and Mental Hygiene, Office of Chief Medical Examiner, Department of Social Services (Human Resources Administration and Department of Homeless Services), Administration for Children’s Services, NYC Aging/Department for the Aging, Department of Youth and Community Services, Office to End Domestic and Gender-Based Violence, Department of Veterans’ Services, Office of Community Mental Health, Office for People with Disabilities, Office of Food Policy, and Center for Innovation through Data Intelligence.
The Problems You’ll Solve:
The Policy Analyst for Community Services Delivery serves as a key strategist and trusted advisor to the Deputy Mayor, with a focus on strengthening community-based services, improving access to support, and advancing the Administration’s priorities for vulnerable populations. You will help shape policy, coordinate interagency efforts, and ensure that community voices and needs inform Citywide strategies.
You will represent the Deputy Mayor in meetings, events, and public engagements; build strong partnerships across agencies and neighborhoods; and help drive initiatives that improve service delivery, equity, and community well-being.
Duties include, but are not limited to:
- Strategic Leadership & Policy Development
o Serve as a trusted thought partner to the Deputy Mayor on community-focused policy, program design, and implementation.
o Provide strategic guidance on initiatives that strengthen social services, community support, and neighborhood-level engagement.
o Identify opportunities to improve service coordination and access for families, older adults, immigrants, people with disabilities, and other priority populations.
- Community Engagement & Stakeholder Partnerships
o Build and maintain strong relationships with community-based organizations, advocates, service providers, and local leaders.
o Facilitate collaboration and secure buy-in from internal and external partners on policy direction and program implementation.
o Ensure community perspectives inform DMHHS priorities and decision-making.
o Lead and support interagency working groups and task forces focused on community services and cross-system collaboration.
o Coordinate with agencies, boards, commissions, and institutions to advance policy initiatives and meet project goals.
o Ensuring Communications, Intergovernmental Affairs, and other Mayor’s Office teams are aligned on major initiatives.
- Project & Portfolio Management
o Oversee and monitor complex, high-visibility projects across the DMHHS portfolio.
o Provide program administration and guidance on timelines, deliverables, and operational feasibility.
o Anticipate regulatory processes and critical path items to prevent delays and ensure successful execution.
o Support agency teams in developing streamlined schedules, budgets, and implementation plans.
o Manage aspects of the Deputy Mayor’s internal and external presence, including written materials, public engagements, and community-facing communications (in partnership with Communications).
o Represent the Deputy Mayor at meetings, events, and community engagements as needed.
About You:
- You have excellent communication, writing, research, analytical, and organizational skills.
- You excel at building coalitions and engaging diverse stakeholders.
- You have experience leading complex, multi-agency projects in fast-paced environments.
- You are knowledgeable about New York City’s diverse communities and the social service landscape.
- You are flexible, creative, and solutions-oriented.
- You are self-motivated, result-driven, and comfortable working independently and under pressure.
Minimum Required Qualifications:
- Bachelor’s degree required.
- At least 2 years of relevant experience in government, community services, policy, or related fields.
Additional Information:
- In addition to the resume, a cover letter is required to apply.
RESEARCH PROJECTS COOR(MA)-MGR - 0527A
1. Do you have a baccalaureate degree from an accredited college or university?
2. Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?
3. Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above?
4. Do you have a satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above?
- You have a deep knowledge of New York City’s social services ecosystem, including community-based organizations, advocacy groups, service providers, and neighborhood-level networks. - You demonstrated experience working directly with diverse communities, particularly those disproportionately impacted by health and social inequities. - You have strong policy analysis and development skills, with the ability to translate community needs into actionable strategies and cross-agency initiatives. - You have exceptional relationship-building and stakeholder-engagement abilities, including experience convening partners across government, nonprofit, and community sectors. - You have proven success leading interagency or cross-sector collaborations, especially in areas related to health, human services, or community development. - You can navigate complex political and organizational environments with discretion, sound judgment, and a solution-oriented mindset. - You have strong project management skills, including the ability to manage multiple high-visibility initiatives simultaneously and drive them to completion. - You have comfort working in fast-paced, high-pressure settings, with the ability to anticipate challenges and proactively address barriers. - You have excellent written and verbal communication skills, including the ability to prepare briefings, talking points, memos, and community-facing materials. - You can synthesize complex information quickly and provide clear, strategic recommendations to senior leadership. - You are familiar with data-driven decision-making, including the use of metrics to track progress and inform policy direction. - You have experience working with or within government, particularly in roles involving community engagement, social services, or public health. - You have commitment to equity, inclusion, and culturally responsive engagement in all aspects of policy and program work.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of the interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
