Top 320 Front of house shift leader Jobs in New York State

Guest Services Agent
Knickerbocker —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
Hotel 57 —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
General Manager
Tony's Tacos —Holbrook, NY
- $75,000 - $92,500 a year
- 12 hour shift
- Bar
- Spanish
- Casual dining restaurant
- Paid training
- Health insurance
Quick Apply
Assistant Manager
Toast Coffee + Kitchen —Port Jefferson Station, NY
- $23.50 - $25.50 an hour
- Full-time
- Bar
- Casual dining restaurant
- Sanitation
- Paid training
- Health insurance
Quick Apply
General Manager
BMT Management —Albany, NY
- $80,000 - $85,000 a year
- Weekends as needed
- Casual dining restaurant
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager (AGM)/ MIT
Citizens All Day —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- In-person
- Restaurant
- Paid training
- Health insurance
Quick Apply
11d
Front Desk Agent
The Michelangelo Hotel —New York, NY
- $28 - $31 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
13d
Guest Services Agent
The Muse New York —New York, NY
- $32 - $34 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
The Lombardy Hotel —New York, NY
- $30 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
Courtyard by Marriott New York Manhattan/Midtown East —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
10d
Guest Services Agent
ROW NYC —New York, NY
- $32.86 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
2d
Guest Services Agent
Margaritaville Resort Time Square —New York, NY
- $24 - $26 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
Director of Front Office - 9 Orchard
9 Orchard —New York, NY
- $110,000 - $130,000 a year
- Weekends as needed
- Hotel
- Front desk
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Guest Services Agent
ModernHaus SoHo —New York, NY
- $20 - $26 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Program Director, Workplace Experience Development (Hospitality)
CBRE —New York, NY
- $160,000 - $175,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Front of House Team Member
Wolf Hollow Brewing Company —Schenectady, NY
- $20 - $40 an hour
- Part-time
- POS
- Reliable transportation
- Restaurant
- Paid training
- Employee discount
Quick Apply
13d
Front of House Team Member
Chick-fil-A —Albany, NY
- $16 - $18 an hour
- Part-time
- Serving
- Quick service & fast food restaurant
- In-person
- Paid training
- Health insurance
Quick Apply
Substitute Porter
ATG Entertainment USA —New York, NY
- $23 an hour
- Weekends as needed
- Ability to walk for extended periods
- Ability to climb stairs
- Ability to stand for extended periods
- Health insurance
Front Desk Monitor, Garden House
ACMH INC —New York, NY
- $21 an hour
- Part-time
- Residential
- High school diploma or GED
- Entry level
Quick Apply
12d
FOOD SERVICE UTILITY (SEASONAL)
Union Square Events —New York, NY
- $25 an hour
- Urgently hiring
- Background check
- No experience needed
- Food service experience
- Paid time off
- Referral program
Quick Apply

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Guest Services Agent

Knickerbocker -
New York, NY

Apply Now

Job Details

Full-time
$32.86 - $43.81 an hour

Qualifications

Computer operation
Confidential information handling
Hotel policy compliance
Computer literacy
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Edging the bright lights of Broadway and the calm of Bryant Park, The Knickerbocker is a legendary New York landmark reborn as the first luxury hotel in Times Square. Filled with fabled legends, The Knickerbocker once played host to legendary political bigwigs, actresses, oil tycoons and sports figures—and it’s rumored the martini was invented here in the hotel. While historic details like the hotel’s gorgeous Beaux-Arts facade remain unchanged, a soothing new luxury aesthetic is offered within. The stunning transformation of this treasured Manhattan monument invites discerning travelers to discover 330 luxe guestrooms and suites boasting incredible views and bespoke furnishings. An air of posh authenticity embraces New York City’s premier luxury lifestyle hotel.

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

front of house shift leader jobs in new york state

Guest Services Agent

Guest Services Agent

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General Manager

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Director of Front Office - 9 Orchard

Guest Services Agent

Program Director, Workplace Experience Development (Hospitality)

Front of House Team Member

Front of House Team Member

Substitute Porter

Front Desk Monitor, Garden House

FOOD SERVICE UTILITY (SEASONAL)

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