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Surveillance Manager

Genting New York LLC -
Jamaica, NY

Quick Apply

Job Details

Full-time
$95,000 - $120,000 a year
9 days ago

Qualifications

Computer operation
Staff supervision
Guest relations
Casino surveillance systems
Team supervision
Casino experience
Computer literacy
Employee relationship building
English
Casino staff supervision

Full Job Description

Job Responsibilities

The Manager Surveillance is responsible for the management of employees and daily operations of the surveillance department. Assist the Director of Surveillance with the day-to-day management of Resorts World New York City. Catskills (Primary) and Resorts World Hudson Valley (Shared Services).

Essential Duties/Core Competencies

Creates schedules to meet staffing objectives and overall coverage required by gaming regulations
Responsible for completing and reaching daily operations and department goals set by the company
Ensure all employees are adhering to company policies and procedures
Knowledge of and enforcement of all gaming laws and regulations
Conduct, supervise and prepare reports relating to any incident that is reported
Provide direction, training and supervision to employees
Manage attendance and time records of employees
Advise and implement any/all changes passed down from director
Ensure effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success

Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
Demonstrates the initiative to present new ideas and perspective to create positive results
Exhibits respectful consideration of viewpoints, situations and others
Puts the guest at the forefront of every decision
Ability to remain organized in a pressure situation

Ability to input and access information into a computer
Skill in establishing and maintaining effective working relations with staff
Problem solving, administrative, multi-tasking, organization and prioritization skills
Strong communication skills

Work/ Educational Experience

Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
2+ years’ experience in the casino surveillance field
2+ years of management/supervisory experience in the gaming industry required
High school diploma or equivalent experience preferred
Must have computer knowledge
Knowledge of all table games preferred
Knowledge of casino operations and gaming operations required

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Pay Transparency: $95,000 - $120,000

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.

Quick Apply

Refine Your Search

gaming manager jobs in new york state

Surveillance Manager

Director, Leadership Effectiveness

Senior Product Manager, Gaming

Director of Non-Gaming Operations

FESCO B2B National Sales Manager – Corporate Gift Programs (General Merchandise/Packaged Goods)

Facilities Manager

Regional Food Manager

Senior Content Strategist

Senior Accountant, Record to Report, Sportservice

Territory Account Manager (Sales & Promotions)- NY

User Acquisition Manager

Marketing Project Manager, Patina Group

Bartender

Director Relationship Manager-TMT Gaming (hybrid)

Surveillance Investigations Manager

Director of Recreation & Lodging

Customer Success & Partnership Manager (Casino Gaming System)

Director, Talent Management

Manager, Internal Audit

Slots Floor Manager

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