Top 89 Helpdesk manager Jobs in New York State

Helpdesk/Desktop Analyst - Contractor (4+ years experience) - Past Military is a must
Career Developers —Manhattan, NY
- Contract
- Inventory management
- Military
- Research
Quick Apply
8d
Onsite Printer Support Specialist
Revolution Technologies, LLC —New York, NY
- $30 - $35 an hour
- Full-time
- Background check
- 5 years
- US work authorization
- Health savings account
- Health insurance
Quick Apply
5d
DESKTOP SUPPORT TECHNICIAN
OFFICE OF EMERGENCY MANAGEMENT —Brooklyn, NY
- $76,570 - $80,049 a year
- Extended hours
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Loan forgiveness
Help Desk Supervisor
North Syracuse Central School District —North Syracuse, NY
- $68,000 - $78,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
IT Helpdesk Technician
The Farmer's Dog —New York, NY
- $70,000 - $75,000 a year
- On call
- Google Workspace
- Office
- Windows
- Paid parental leave
- Health insurance
IT Service Desk Supervisor
Magnetic Technologies Corporation —Rochester, NY
- $80,000 - $105,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Supervisor - Technology Helpdesk
Hillside Children’s Center —Rochester, NY
- $62,500 - $90,000 a year
- Weekends as needed
- Background check
- Computer science
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
60942 Admin- IT- Helpdesk Support
The Child Center of NY —Queens, NY
- $62,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Help Desk - Supervisor
LNK International, Inc. —Hauppauge, NY
- $80,000 - $105,000 a year
- Full-time
- Azure
- Research
- Mid-level
Quick Apply
IT Administrator
Heidi —New York, NY
- $110,000 - $135,000 a year
- Full-time
- System design
- Office
- Scripting
- Health insurance
- Dental insurance
Director, Service Desk
ECI Software Innovations, Inc —New York, NY
- $170,000 - $300,000 a year
- Travel
- Mentoring
- Senior level
- 401(k)
- Paid time off
Quick Apply
10d
IT Manager (Hybrid)
Nutrafol —New York, NY
- $120,000 - $140,000 a year
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Information Technology Hourly IT Support Assistant - Part-Time
The City University of New York (CUNY) —New York, NY
- $24.48 - $27.68 an hour
- Part-time
- Writing skills
- English
- Mid-level
Service Desk Team Lead
Steve Madden —Long Island City, NY
- $66,000 - $70,000 a year
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
IT Service Desk Team Lead New York
AlixPartners —New York, NY
- $110,000 - $125,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- English
- Health insurance
- Dental insurance
Help Desk Supervisor
Connection —Glens Falls, NY
- $75,000 - $89,000 a year
- Full-time
- Mid-level
- Windows
- 8 years
- Paid time off
Helpdesk Manager
BGBx —New York, NY
- $75,000 - $105,000 a year
- On call
- Hybrid work
- Office
- Microsoft Office
- 3 years
Quick Apply
7d
IT Technician I (Evening Shift)
New York Institute of Technology —Old Westbury, NY
- $57,000 - $65,000 a year
- Weekends as needed
- Classroom
- Office
- Windows
- Paid holidays
- Paid time off
IT Specialist – Operations & Support
Diamond Braces —Brooklyn, NY
- $65,000 a year
- Computer science
- Computer Science
- Windows
- Paid holidays
- Health insurance
Quick Apply
Technology Support Manager
Kirkland and Ellis —New York, NY
- $116,000 - $159,000 a year
- Weekends as needed
- Windows
- Residential
- Microsoft Office
- Health insurance
- Paid time off
10d

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helpdesk manager jobs near new york state

Helpdesk/Desktop Analyst - Contractor (4+ years experience) - Past Military is a must

Career Developers
Manhattan, NY

Quick Apply

Job Details

Contract
8 days ago

Qualifications

Military
Internal employee customer service
Desktop (troubleshooting support)
Customer support ticket management
Ticketing system technical support

Full Job Description

Refer a friend: Referral fee program

Helpdesk Support Technician - Contractor (Level I and II)
Location: Manhattan, NY - Onsite (Park Ave location)

Must have the following :

Must be open to a long term contract role
Must have a past military background to be considered for this role.
4+ years of both Level 1 and 2 support experience, supporting both laptops and desktops.
Must have tracking system experience, such as ServiceNow or similar.
Excellent Customer service.
Friendly personality.
Primary location is New York, but willing to commute to New Jersey if needed.
- but when there is a Board meeting, the team will have to arrive at 7:30. They have a schedule, so everyone rotates.

Responsibilities :

Responsible for maintaining and creating new departmental documentation including procedures and desktop instructions.
Work with other teams to offer support as needed.
Software installation on servers, desktops, laptops, and mobile devices.
Assist the Service Desk team with planning, implementation, and completion of annual inventory in the office and collocation facilities for inventory.
As requested, perform server, desktop, and laptop administration tasks including budget assistance and hardware/software support.
When assigned, assist with daily activities and distribution to the remainder of the department staff.
Assist and implement enhancements to department workflow and processes.
Assist with the planning, implementation, and completion of iOS updates.
Attend classes and trade shows related to the desktop environments.
Perform all other duties as assigned.

Education :
Bachelor's degree preferred. Military or work experience may be considered in lieu of education.

Essential Duties :

Work independently to fulfill the essential functions for Windows desktop administration.
Configure, implement, maintain, distribute, and document desktop hardware and software.
Monitor, manage, and document desktop performance.
Report significant capacity issues in a timely manner to the Service Desk Manager, Service Desk
Contribute with the creation and maintenance of disaster recovery procedures for desktop environments.
Provide first-level end-user support.
Act as an internal consultant to other IT functions and business groups as appropriate.
Identifies, researches, and resolves the most complex technical problems.
Application Support (Client-Server and Web-based):
Work with the vendor and user in the planning, implementation, change control, testing, documentation, performance monitoring, capacity planning, and problem resolution and disaster recovery setup for internet-based applications.
Support Windows-based applications which run on a desktop environment. This includes, but is limited to, applications such as Office 365, MKinsight, Adobe Suite, FedTrade and Bloomberg.

Security Administration :

Work with Security Specialists to ensure the hardening of any systems and devices and that patches are being applied as necessary. (ex. desktops, Laptops, and mobile devices)

People Skills

Communication – demonstrates oral and written communication skills to facilitate and listen in a collaborative manner.
Analysis – demonstrates analytical & problem-solving skills. Ability to collect, research, organize and present data from varied sources developing logical, justifiable recommendations. Can conform to shifting priorities and timelines.
Project Management – demonstrates the ability to plan, develop, and coordinate departmental projects. Establishes and maintains effective working relationships at all levels.

Technical Skills
Knowledge of the following operating system:

Windows OS – Desktop
Knowledge of security administration as it relates to Windows and Internet applications.
Knowledge of various network architectures and protocols.
Knowledge to support LAN and internet environments.
Knowledge of a Service Desk ticketing system and process (ex. ServiceNow).
Knowledge of reporting within the ticketing system.

INDH
Desktop helpdesk windows Desktop helpdesk windows Desktop helpdesk windows Desktop helpdesk windows Desktop helpdesk windows Desktop helpdesk windows Desktop helpdesk windows Desktop helpdesk windows Desktop helpdesk windows Desktop helpdesk windows Desktop helpdesk windows

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Refine Your Search

helpdesk manager jobs in new york state

Helpdesk/Desktop Analyst - Contractor (4+ years experience) - Past Military is a must

Onsite Printer Support Specialist

DESKTOP SUPPORT TECHNICIAN

Help Desk Supervisor

IT Helpdesk Technician

IT Service Desk Supervisor

Supervisor - Technology Helpdesk

60942 Admin- IT- Helpdesk Support

IT Help Desk - Supervisor

IT Administrator

Director, Service Desk

IT Manager (Hybrid)

Information Technology Hourly IT Support Assistant - Part-Time

Service Desk Team Lead

IT Service Desk Team Lead New York

Help Desk Supervisor

Helpdesk Manager

IT Technician I (Evening Shift)

IT Specialist – Operations & Support

Technology Support Manager

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