Top 97 Helpdesk manager Jobs in New York State

IT Manager
Ramapo Catskill Library System —Middletown, NY
- $115,000 - $130,000 a year
- Full-time
- Office
- 3 years
- Driver's License
- Health insurance
- Dental insurance
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1d
Help Desk Manager
Spectrum Health & Human Services —Orchard Park, NY
- $26 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Office
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12d
Manager, IT Service Desk
Municipal Credit Union —New York, NY
- $93,200 - $155,790 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
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Helpdesk Manager
BGBx —New York, NY
- $75,000 - $105,000 a year
- On call
- Hybrid work
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
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Senior Helpdesk Technician
DEPT OF CITYWIDE ADMIN SVCS —New York, NY
- $71,434 - $82,149 a year
- Full-time
- Data analysis skills
- Windows
- Microsoft Office
- Loan forgiveness
Service Desk Manager
Union College —Schenectady, NY
- $72,000 - $74,000 a year
- Full-time
- Background check
- 3 years
- University
- Paid holidays
- Disability insurance
Service Desk Manager
Solarus Technologies Inc —New York, NY
- $85,000 - $115,000 a year
- Full-time
- Azure
- 5 years
- Office
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Service Desk Technician
Agency DEPT OF ENVIRONMENT PROTECTION —Queens, NY
- $71,577 - $105,156 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Loan forgiveness
Regional Technology Service Manager
Perkins Coie —New York, NY
- $115,260 - $199,510 a year
- Full-time
- Hybrid work
- Office
- Windows
- Analysis skills
- Paid holidays
- Health insurance
1d
IT SUPPORT TECHNICIAN
Callen-Lorde Community Health Center —New York, NY
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Commuter assistance
- Disability insurance
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Desktop Support Technician
L3Harris Technologies —North Amityville, NY
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
10d
Help Desk Associate, Bureau of Early Intervention
Agency DEPT OF HEALTH/MENTAL HYGIENE —Queens, NY
- $46,503 - $53,479 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Wellness program
- Health insurance
4d
IT Manager
Bisnow —New York, NY
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Azure
- HIPAA
- Profit sharing
- Health savings account
Quick Apply
Help Desk Manager
Upward Health —Hauppauge, NY
- $80,000 a year
- Mid-level
- Microsoft Office
- Mentoring
Quick Apply
IT Help Desk - Supervisor
LNK International, Inc. —Hauppauge, NY
- $80,000 - $105,000 a year
- Full-time
- Azure
- Research
- Mid-level
Quick Apply
Manager of Customer IT Services (Hybrid - NYC)
Clinical Health Network —New York, NY
- $86,400 - $129,600 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health savings account
- AD&D insurance
IT Helpdesk Technician
Construction & Realty Services Group —Lynbrook, NY
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Desktop Technician
Agency DEPT OF HEALTH/MENTAL HYGIENE —New York, NY
- $59,537 - $68,468 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health insurance
Technical Coordinator, Assigned Counsel Plan
OFFICE OF CRIMINAL JUSTICE —New York, NY
- $68,213 - $80,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Loan forgiveness
IT Operations Support
CONSUMER AND WORKER PROTECTION —New York, NY
- $89,048 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Work from home
- Loan forgiveness

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helpdesk manager jobs near new york state

IT Manager

Ramapo Catskill Library System
Middletown, NY

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Job Details

Full-time
$115,000 - $130,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
403(b)
Retirement plan

Qualifications

Team leadership
Contract management experience in technology
Public Cloud
Driver's License
Supervising experience
Virtualization
Vendor relationship management
Technology budget management
Vendor contract management
IT security management
Financial management
Project stakeholder communication
IT department experience
Terms and conditions negotiation
Managing tech infrastructure teams

Full Job Description

Ramapo-Catskill Library System (RCLS) in Middletown, NY, is looking for an IT Manager to lead our Information Technology Department. This is a hands-on leadership role: you’ll manage a team of three, vendor and service-provider relationships, and set the technical direction for a network that serves dozens of public libraries and the communities they support. If you want IT work with real, visible community impact — not just another help desk — this is that role.

About Us

Chartered in 1959 by the New York State Board of Regents, the Ramapo Catskill Library System (RCLS) is a non-profit, cooperative public library system supporting 46 member libraries across Orange, Rockland, Sullivan, and southern Ulster counties, NY — a service area of nearly 2,500 square miles and a population of over 858,000. RCLS’s IT Department supports a full suite of shared technology services on behalf of our member libraries — from network connectivity and cybersecurity to the systems libraries rely on every day to serve their patrons — meaning our IT team’s work directly affects service delivery for public libraries across four counties.

Our mission: “We deliver high-quality, cost-effective consolidated, and cooperative services to support member libraries in meeting the needs of their communities.

What You’ll Do

Lead, supervise, and coordinate the daily work of a 3-person IT Department team across network administration, help desk, and member library support
Own vendor and service-provider relationships system-wide — evaluate, negotiate, and manage contracts, and review/renew or renegotiate service agreements in coordination with the RCLS Business Office
Serve as the primary technical liaison between RCLS, member libraries, and IT vendors
Oversee the infrastructure behind our integrated library system (ILS) and wide-area network connecting RCLS and member library sites
Evaluate network design and vendor contracts to improve bandwidth availability and cost-effectiveness
Recommend upgrades or replacement of hardware and software licenses to keep systems performing well and secure
Develop and maintain the organization’s business continuity plan, and ensure backup/disaster recovery solutions are maintained and regularly tested
Coordinate on-call scheduling and after-hours coverage so IT support is always available when it’s needed
Mentor IT staff and build a training plan that keeps pace with emerging technology and member libraries’ evolving needs
Work with the Executive Director and Chief Financial Officer to develop the department’s operating and capital budgets annually
Maintain close, regular consultation with the Executive Director on department operations, risk, staffing, and vendor performance
Stay current on technology and cybersecurity trends, and lead the response to issues of concern

What You’ll Need

Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent work experience.
CompTIA Network+ and Security+ certifications (or equivalent); ITIL Foundation Certification preferred
3–5 years of experience with IT infrastructure and network operations
3–5 years of supervisory or IT department management experience
Experience managing vendor and service-provider relationships, including contract negotiation
Experience developing and managing a departmental budget
Working knowledge of network infrastructure, cloud services (e.g., Microsoft 365, Azure Active Directory), virtualization environments, and cybersecurity concepts sufficient to direct staff and evaluate vendor proposals
Strong written and oral communication skills — able to translate technical matters for non-technical stakeholders
Willingness to travel throughout the RCLS service area (Orange, Rockland, Sullivan, and southern Ulster counties) as needed
Valid driver’s license

Schedule & Location — Based at RCLS Headquarters in Middletown, NY, with travel to member library sites for vendor coordination, escalations, or meetings. The role includes evening and weekend availability as required to support IT operations.

Benefits Summary — RCLS offers a comprehensive benefits package designed to support the health, well-being, and work–life balance of our employees. Benefits include enrollment in the New York State Health Insurance Program (NYSHIP) through The Empire Plan, basic dental coverage, a Flexible Spending Account (FSA), and access to supplemental insurance options through AFLAC.Employees also enjoy generous paid time off, limited remote work opportunities, and a supportive work environment that values flexibility and employee wellness. Full-time employees are required to participate in the New York State and Local Retirement System (NYSLRS) and may also choose to contribute to an optional 403(b) retirement savings plan.

Equal Opportunity Statement— RCLS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, marital status, genetic information, or any other protected status under applicable federal, state, or local laws.

Pay: $115,000.00 - $130,000.00 per year

Benefits:

Flexible spending account
Health insurance
Paid time off
Retirement plan

Work Location: In person

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helpdesk manager jobs in new york state

IT Manager

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