Top 107 It support team leader Jobs in New York State

Technical Support Representative
Armstrong Fluid Technology —North Tonawanda, NY
- $69,000 - $91,000 a year
- Full-time
- Mid-level
- Product management
- Training & development
Quick Apply
11d
PC Configuration Technician
Future Tech Enterprise, Inc. —Holbrook, NY
- $19 an hour
- Full-time
- Ability to lift 50 pounds
- In-person
- 1 year
- Health insurance
- Dental insurance
Quick Apply
In-Home Sales & Tech Support (Part-Time)
Asurion Insurance Services —Syracuse, NY
- $23.95 an hour
- Part-time
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
4d
Product Support Specialist - LED Lighting
USAI, LLC —New Windsor, NY
- From $20 an hour
- Full-time
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Trading Desk Production Support
CGI Group, Inc. —New York, NY
- $95,500 - $167,200 a year
- Computer science
- Computer Science
- DevOps
- Paid parental leave
- Paid holidays
IT Product Specialist, Bureau of Enterprise Technology Business Solutions
Agency DEPT OF HEALTH/MENTAL HYGIENE —Queens, NY
- $87,743 - $107,500 a year
- Full-time
- Microsoft Outlook
- Doctoral degree
- HIPAA
- Wellness program
- Health insurance
3d
Project Manager, Bureau of IT Infrastructure and Support Services
Agency DEPT OF HEALTH/MENTAL HYGIENE —Queens, NY
- $71,434 - $85,000 a year
- Full-time
- High school
- Research
- Office
- Wellness program
- Health insurance
IT Technician, Bureau of IT Infrastructure and Support Services
DEPT OF HEALTH/MENTAL HYGIENE —Queens, NY
- $71,434 a year
- Full-time
- Management
- High school
- Mid-level
- Wellness program
- Health insurance
Analyst, Associate Technology Support (New York)
Victoria's Secret —New York, NY
- $68,200 - $89,460 a year
- Full-time
- Ability to walk for extended periods
- English
- Mid-level
AVP, Production Support Engineer (Front Office)
GIC Group —New York, NY
- $150,000 - $190,000 a year
- Hybrid work
- Computer science
- Computer Science
- Office
- Work from home
Global Engineer, Enterprise Solutions - REMOTE
Leica Biosystems —New York, NY
- $130,000 - $150,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Customer service
- Health insurance
- Dental insurance
Senior Service Desk Technician
Giorgio Armani —New York, NY
- $75,000 - $85,000 a year
- Full-time
- Spanish
- Computer Science
- Windows
- Disability insurance
- Health insurance
Quick Apply
Senior IT Support Engineer (Remote)
My IT Crew —Brooklyn, NY
- $85,000 - $100,000 a year
- Full-time
- Remote
- Azure
- 5 years
- Windows
Quick Apply
VP, Production Support Engineer (Front Office)
GIC Group —New York, NY
- $150,000 - $190,000 a year
- Hybrid work
- Computer science
- Computer Science
- 11+ years
- Work from home
NY Site and Executive Support Lead
Guardian Life Insurance Company —New York, NY
- $103,450 - $169,960 a year
- Email
- Hybrid work
- Azure
- Office
- Windows
Customer Support Specialist
LeagueApps —New York, NY
- $51,017 - $65,000 a year
- 1 year
- Communication skills
- Entry level
- Commuter assistance
- Health savings account
Quick Apply
3d
Bernstein - Trading Application Support
Société Générale —New York, NY
- $110,000 - $135,000 a year
- Weekends as needed
- Hybrid work
- Windows
- SQL
- Organizational skills
- Health insurance
- Dental insurance
IT Infrastructure and Virtualization Specialist, Bureau of IT Infrastructure and Support Services
Agency DEPT OF HEALTH/MENTAL HYGIENE —Queens, NY
- $75,000 - $115,000 a year
- Weekends as needed
- Azure
- Computer Science
- Office
- Wellness program
- Health insurance
Voice Operations Technician, Associate Vice President
MUFG —New York, NY
- $104,000 - $160,000 a year
- Extended hours
- Hybrid work
- Background check
- Computer Science
- Office
- Paid parental leave
- Paid holidays
6d
Technical Support Specialist
Yeshiva University —New York, NY
- $60,000 - $70,000 a year
- Weekends as needed
- Classroom
- Microsoft Outlook
- Computer Science
- Opportunities for advancement

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Technical Support Representative

Armstrong Fluid Technology -
North Tonawanda, NY

Quick Apply

Job Details

Full-time
$69,000 - $91,000 a year
11 days ago

Qualifications

Customer communication

Full Job Description

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we're creating a legacy that goes beyond business—one that's changing the world for the better.

In this role, you'll provide responsive, technically sound, and customer-focused support to internal and external partners across the US, directly contributing to customer satisfaction, product innovation, and knowledge sharing across the RSEC network.

Key Accountabilities

Technical Support & Application Engineering

Provide pre-sale technical support and product assistance for Armstrong's HVAC and hydronic systems to internal sales and external customers throughout the US.
Take ownership of technical issues, ensuring resolution with a high degree of responsibility and professionalism.
Collaborate across departments (e.g., Sales Engineering, Product Management, R&D) to develop and propose optimal solution offerings for customers such as sales agencies, consulting engineers, and contractors.
Capture solutions and technical decisions in internal systems for traceability and knowledge sharing.
Participate in or lead technical project teams related to strategic initiatives and product development as requested by the management team.
Assist in developing and maintaining departmental policies, procedures, and support documentation.

Customer Engagement & Feedback Integration

Build strong relationships with sales teams and customers by delivering consistent and responsive technical support.
Analyze customer feedback and field experience to recommend improvements to Armstrong's product offerings.
Maintain up-to-date records on customer interactions, competitor insights, and product issues to support continuous improvement and product positioning.
Support company marketing and product initiatives by sharing relevant technical and customer insights.
Provide occasional internal product training sessions and contribute to the development of technical tools and resources.

Cross-Functional Collaboration & Contribution

Participate in RSEC team discussions and alignment meetings across the Americas.
Support special technical projects as assigned by management.
Maintain a proactive mindset, striving for increased business agility, faster response times, and enhanced service quality.
Collaborate on the creation and refinement of internal technical materials, FAQs, and best-practice guides.

What We're Looking For

Education and Experience

College diploma or university degree in Mechanical Engineering, HVAC Technology, Electrical Engineering, or a related technical field.
2-3 years of experience in technical support, HVAC, hydronic systems, or mechanical building systems.
Familiarity with centrifugal pumps, heat exchangers, and general HVAC applications.
Knowledge of building automation systems and communication protocols (e.g., BACnet, Modbus) is considered a strong asset.

Technical Skills

Proficient in Microsoft Office Suite and technical documentation tools.
Strong troubleshooting and root cause analysis capability.
Working knowledge of HVAC application engineering (HVAC Hydronic Systems) and design principles.

Soft Skills

Excellent analytical and problem-solving skills with the ability to break down complex technical issues.
Effective communication and interpersonal skills, with a strong customer service orientation.
Self-motivated, organized, and capable of managing multiple tasks in a dynamic, collaborative, in-person environment.

Why Armstrong Fluid Technology?

By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.

The RSEC Team represents a vital component of Armstrong's global technical and sales support structure. As part of this team in Canada, you'll contribute directly to customer success, product excellence, and market leadership—while gaining exposure to cross-functional innovation and real-world technical challenges. This role offers an opportunity to grow your expertise and influence product performance at a meaningful scale.

Quick Apply

Refine Your Search

it support team leader jobs in new york state

Technical Support Representative

PC Configuration Technician

In-Home Sales & Tech Support (Part-Time)

Product Support Specialist - LED Lighting

Trading Desk Production Support

IT Product Specialist, Bureau of Enterprise Technology Business Solutions

Project Manager, Bureau of IT Infrastructure and Support Services

IT Technician, Bureau of IT Infrastructure and Support Services

Analyst, Associate Technology Support (New York)

AVP, Production Support Engineer (Front Office)

Global Engineer, Enterprise Solutions - REMOTE

Senior Service Desk Technician

Senior IT Support Engineer (Remote)

VP, Production Support Engineer (Front Office)

NY Site and Executive Support Lead

Customer Support Specialist

Bernstein - Trading Application Support

IT Infrastructure and Virtualization Specialist, Bureau of IT Infrastructure and Support Services

Voice Operations Technician, Associate Vice President

Technical Support Specialist

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