Department Code
20633-5452
Department
SU Libraries - Bargaining Unit
Job Title
Library Technician IV
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range
$25.131 per hour
Pay Determination
Pay rates for union positions at Syracuse University are based contractual requisites.
This posting is for a Schedule C position. The hourly rate is $24.458.
Hours
- Regular hours: Tue-Thurs 4 PM-12 AM, and Fri-Sat 2 PM-10 PM
- Summer hours: Tue-Thurs 2 PM-10 PM, Fri 10 AM-6 PM, and Sat 10 AM-6 PM
(All days and hours subject to change)
Unionized Position Code
UL
Job Description
Major purpose: As a valued member of the Access & Resource Sharing department, this individual will be part of a team that operates library service points, providing circulation, technology, printing, and general library services help. This position provides user services support, including lending, printing and basic technology support, and answering patron questions, as part of the team that is the first line of support for patrons. This team stewards the circulating physical collections, and are also responsible for sorting, shelving, and stack maintenance.
Under general guidance, utilizes a specialized knowledge of subjects, languages, computer applications, or disciplines that apply to library processes and/or services or provides specialized knowledge of library functions. Utilizes a variety of systems and resources to provide access to library collections, and performs the more complex technical functions requiring proficiency with technical protocols, digital technology, and data manipulation skills. Exercises initiative and independent judgment when providing service or interpreting, analyzing and applying policies and procedures, including those related to fiscal decisions. Routinely analyzes and resolves complex problems that may impact other Library departments or the organization as a whole, and /or external parties and organizations.
Education and Experience
Required qualifications:
- Associate degree and at least 2 years of work in a public service setting, or an equivalent combination of education and experience.
- Library experience preferred but not required.
- Prior experience in public service or customer service preferred.
Skills and Knowledge
Best combination of:
- Possess a strong work ethic, including excellent time management, punctuality, reliability, and ability to prioritize tasks and projects.
- Strong customer service skills and commitment to providing service effectively in a diverse environment.
- Ability to use necessary library materials, bibliographic materials, and office equipment.
- Attention to detail, demonstrated capacity for carrying out tasks in an accurate and timely manner, and ability to check own work for accuracy.
- Ability to manage and prioritize tasks and perform effectively in a fast-paced environment with a fluctuating workload and frequent distractions and interruptions.
- Ability to initiate and maintain cooperative working relationships with co-workers, supervisors, and managers. Ability to work harmoniously and as a team player, thrive in a team-based environment, and skilled in fostering teamwork, among others.
- Demonstrated proficiency and capabilities with personal computers and standard computer office applications such as the Microsoft Suite, with the demonstrated ability to learn new technology.
Responsibilities
User Services Support (60%)
- Operate assigned service points, including the lending and accepting returns of all circulating library items, including but not limited to books, study room keys, and technology loans. Provide patron assistance with printing and technology help, and answering patron questions around general Libraries’ information. Understand and implement Libraries’ policies and procedures in all patron interactions. Identify when to refer a patron to another library department or unit for further assistance.
- Troubleshoot and resolve patron and service issues while providing excellent customer service in person, via email, and by phone. Perform troubleshooting of issues with loanable technology, library computers, printer, and electronic resources.
- Assist patrons with access inquiries via electronic communication (email, Orange Tracker ticketing system).
- Assist in supporting stacks maintenance responsibilities and collection movement projects, including using RFID technology to assist in physical inventory projects.
General Department Support (35%)
- Participate in Access and Resource Sharing department functions, including participation in departmental policy discussions, professional development, and support of other working groups in the department.
- Respond promptly to all departmental communications.
- Process requests/transactions in all areas effectively and efficiently.
Other duties as assigned based on fluctuating needs and workflows. (5%)
Physical Requirements
- Able to lift 50 pounds to waist height. Able to push/pull items weighing to 65 pounds.
- Cognitive, auditory, verbal ability sufficient to receive information from and respond to inquiries/requests from staff and clients, etc.
- Frequent twisting and bending of head, neck, and torso (50% of shift).
- Frequent walking back and forth throughout the library (50% of shift).
- Full range of arm movement required (extension, twisting, and bending of arm and shoulder, reaching overhead, etc.) (80% – 95% of shift).
- Hand and wrist dexterity, fine motor skills (e.g., for data entry, materials processing etc.).
- May require stooping and/or crouching (20% of shift). May require bending at the waist; able to bend to below the knee (35% shift).
- Visual and cognitive capability sufficient to see, read titles and materials, follow instructions.
Tools/Equipment
- Operate, short ladders/step stools, hand trucks, carts, digital copiers/scanners, and PCs.
- Use PCs running Windows 11 operating systems, MS Office Suite 365, web browser, other Windows applications, and library systems software.
- Operate hand trucks, carts, and other equipment to retrieve and move library materials.
- Operate digital copiers and scanners for digital scanning and electronic delivery of library materials.
- Interact with and safely utilize step stools and/or a short ladder within the library stacks or office space.
- Experience with data manipulation, including consolidating, manipulating, interpreting, and reporting.
Application Instructions
Please complete the application.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
