Top 34 remote desktop support Jobs in new york state

Customer Support Engineer
Datavant —New York, NY
- $72,000 - $90,000 a year
- Remote
- Bachelor's degree
- APIs
- 1 year
Bilingual Customer/Technical Support Associate
Honest Networks —New York, NY
- $18 - $24 an hour
- Weekends as needed
- Remote
- Spanish
- Residential
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Support Associate
Nutrafol —New York, NY
- $75,000 - $85,000 a year
- Remote
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
IT Operations Specialist
CertiK —New York, NY
- $70,000 - $90,000 a year
- Full-time
- Remote
- Google Workspace
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
CaseAware Application Support Technician
Provest LLC —New York State
- $71,000 - $77,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- High school diploma or GED
Support - Product Support Specialist
Aline —New York, NY
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
Technical Implementation Specialist
Northbeam —New York, NY
- $140,000 - $165,000 a year
- 8 hour shift
- Remote
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Network Support Specialist
Kyndryl —New York, NY
- $79,920 - $182,520 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Scripting
- Health insurance
- Dental insurance
13d
Platform Support Analyst
DeepIntent —New York, NY
- $100,000 - $115,000 a year
- Remote
- Mid-level
- SQL
- JavaScript
- Paid holidays
- Health insurance
Technical Support Engineer (US)
PVcase —New York, NY
- $55,000 - $80,000 a year
- Full-time
- Remote
- Writing skills
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Named Technical Support Engineer
Roboflow —New York State
- $150,000 - $200,000 a year
- Full-time
- Remote
- 7 years
- Computer networking
- Linux
- Travel reimbursement
- Health insurance
Sales Enablement Specialist
Addepar —New York, NY
- $68,000 - $106,000 a year
- Remote
- Mid-level
- Presentation skills
- US work authorization
Quick Apply
Technical Support Engineer (East Coast)
Ketch —New York, NY
- $90,000 - $125,000 a year
- Full-time
- Remote
- English
- Mid-level
- JavaScript
Quick Apply
Lead Training Specialist, IT - Remote
EmblemHealth —New York, NY
- $68,040 - $118,800 a year
- Remote
- Microsoft Word
- Research
- Mid-level
Field Tech Support Analyst
Optum —Chappaqua, NY
- $28.94 - $51.83 an hour
- Full-time
- Remote
- Up to 50% travel
- Pass drug screening
- Mid-level
2d
Support Engineer – Tier 1 (Salesforce Certified)
Litify —New York, NY
- $75,000 a year
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
Quick Apply
Trainer I
Clever Devices Ltd. —New York State
- $75,000 - $105,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Up to 50% travel
- Paid holidays
- Disability insurance
Quick Apply
Product Enablement Trainer
Addepar —New York, NY
- $68,000 - $106,000 a year
- Remote
- Mid-level
- Travel
- US work authorization
Quick Apply
Training Lead-Truss
Alpine —Brooklyn, NY
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
8d
CX Support
Trunk Tools, Inc. —New York, NY
- $53,100 - $98,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- APIs
- Health insurance
- Dental insurance
19h

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remote desktop support jobs near new york state

Customer Support Engineer

Datavant -
New York, NY

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Job Details

$72,000 - $90,000 a year

Qualifications

Customer communication
Bachelor's degree

Full Job Description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

We are looking for a Customer Support Engineer to own customer-facing technical work end-to-end, including the cases that don't fit the playbook.

You will operate as an independent practitioner - managing customer interactions directly, navigating complex or nonstandard situations, and starting to identify the patterns worth fixing systemically.

You will:

Own customer tickets and issues end-to-end with minimal oversight, including those that are complex, nonstandard, or escalated
Lead customer interactions independently - set proper expectations, push back when appropriate, and maintain trust through difficult conversations
Form a point of view in ambiguous situations and move forward with partial information; pull in senior support thoughtfully when warranted
Translate technical complexity for both technical and non-technical customer audiences, fluidly adapting your communication to the audience
Know when (and when not) to deviate from standard procedure to best serve the customer and the team
Identify recurring issues and propose systemic fixes - process changes, documentation updates, product requests that demonstrate deep understanding of product behavior and customer needs
Drive internal projects end-to-end to improve standard procedures, in addition to your customer work
Develop fluency across all products in scope for Technical Solutions and serve as a resource for colleagues on Strategic Engagement, GTM, and TS
Collaborate with cross-functional partners across Customer Success, Product, Engineering, Science, GTM, and Privacy Delivery - coordinating handoffs cleanly and driving alignment when stakeholders disagree
Consistently meet or exceed SLAs and customer satisfaction targets, building trust-based relationships with the customers you serve

What you will bring to the table:

1–2 years of full-time experience in a customer-facing technical role, preferably in B2B SaaS context (e.g., customer support, technical implementations, or similar)
Independent ownership: you can be trusted to drive issues end-to-end without constant direction, including the cases that don't fit a playbook
Strong troubleshooting and problem-solving instincts: you investigate systematically, form hypotheses, and validate them. You are comfortable navigating logs, APIs, configuration files, and cross-system debugging
Hypothesis-driven reasoning: when standard troubleshooting paths don't apply, you organize what you know, form a clear hypothesis about what's going on, prioritize what to test based on likelihood and impact, and adjust your approach as evidence comes in
Direct customer communication: you can hold expectations, push back when warranted, and recover difficult conversations
Pattern recognition: you notice when a problem is one-off vs. systemic and have a track record of fixing root causes, not just symptoms
Cross-functional collaboration: you partner cleanly with peers and adjacent teams; you flag risks early rather than at crisis point
Excellent communication: you tailor depth to audience - engineers, executives, end-users - and document for clarity
Ownership and reliability: you finish what you start, with consistent follow-through
Bachelor's Degree required

#LI-BC1

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy.

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Refine Your Search

remote desktop support jobs in new york state

Customer Support Engineer

Bilingual Customer/Technical Support Associate

IT Support Associate

IT Operations Specialist

CaseAware Application Support Technician

Support - Product Support Specialist

Technical Implementation Specialist

Network Support Specialist

Platform Support Analyst

Technical Support Engineer (US)

Named Technical Support Engineer

Sales Enablement Specialist

Technical Support Engineer (East Coast)

Lead Training Specialist, IT - Remote

Field Tech Support Analyst

Support Engineer – Tier 1 (Salesforce Certified)

Trainer I

Product Enablement Trainer

Training Lead-Truss

CX Support

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