Top 49 Technical support associate Jobs in New York State

IT Solution Center Associate
COORDINATED CARE ALLIANCE NY INC —Clifton Park, NY
- $25 - $27 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
8d
Technical Support Associate
Arrow Electronics, Inc. —Melville, NY
- $36.17 - $44.21 an hour
- Full-time
- Hybrid work
- Research
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Associate Solutions Consultant
Index Exchange —New York, NY
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Computer Science
- JavaScript
- Entry level
- Health insurance
- Dental insurance
Customer Support Associate
Pilot Fiber —New York, NY
- $52,000 - $70,720 a year
- 8 hour shift
- Hybrid work
- Mid-level
- Communication skills
- Under 1 year
- Health insurance
- Dental insurance
Technology Associate
Neighborhood Charter Schools —New York, NY
- $63,000 - $75,190 a year
- Full-time
- School experience
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Computer Associate Operations II
POLICE DEPARTMENT —New York, NY
- $71,434 - $106,434 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
3d
Analyst, Associate Technology Support (New York)
Victoria's Secret —New York, NY
- $68,200 - $89,460 a year
- Full-time
- Ability to walk for extended periods
- English
- Mid-level
Technology Associate
Amber Charter Schools —New York, NY
- $58,500 - $62,063 a year
- Classroom
- Computer Science
- Mid-level
- Commuter assistance
- Disability insurance
3d
Help Desk Associate, Bureau of Early Intervention
DEPT OF HEALTH/MENTAL HYGIENE —Queens, NY
- $46,503 - $53,479 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Wellness program
- Health insurance
Customer Support Associate
Synthesia —New York, NY
- $50,000 a year
- Weekends as needed
- Hybrid work
- High school diploma or GED
- Computer skills
- 1 year
- Paid parental leave
- Health insurance
Client Operations Associate
Copper.co —New York, NY
- $65,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Project management
- Financial services
- Commuter assistance
- Health insurance
Quick Apply
Associate IT Support Professional
Saab —East Syracuse, NY
- $62,354 - $64,400 a year
- On call
- Microsoft Outlook
- Pass drug screening
- No experience needed
- Paid holidays
- Disability insurance
Customer Service Associate
Truebond Agency —New York, NY
- $900 - $1,500 a week
- Full-time
- Organizational skills
- In-person
- Communication skills
Quick Apply
1d
Asset Management Client Skills Training Facilitation and Technology Training Associate
JPMorganChase —New York, NY
- $76,000 - $105,000 a year
- Full-time
- Word processing
- Mid-level
- Bachelor's degree
- Health insurance
- Tuition reimbursement
IT Associate
Braze —New York, NY
- $75,000 - $80,000 a year
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
Associate Helpdesk Technician
Tutor Perini Corporation —New Rochelle, NY
- $30 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
10d
Associate Solutions Engineer | Healthcare
Elise A.I. Technologies Corp. —New York, NY
- $100,000 - $135,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
5d
Executive Desktop Support Associate
Fortress Investment Group LLC —New York, NY
- $150,000 - $160,000 a year
- Full-time
- Computer science
- Computer Science
- System design
- 401(k)
Associate, Agency Digital Activation Desk
New York Life —White Plains, NY
- $55,000 - $80,000 a year
- Hybrid work
- Word processing
- Bachelor's degree
- Experience equivalent to degree accepted
- Loan repayment program
- Adoption assistance
Customer Experience Associate
Ramp Financial —New York, NY
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- Home Health
- QuickBooks
- Travel reimbursement
- AD&D insurance

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IT Solution Center Associate

COORDINATED CARE ALLIANCE NY INC
Clifton Park, NY

Quick Apply

Job Details

Full-time
$25 - $27 an hour
8 days ago

Qualifications

iOS support
High school diploma or GED
Desktop (troubleshooting support)
Telephone systems
Technical Proficiency
Mobile devices

Full Job Description

This position requires in-person work at a minimum of 4x per week.

Job Summary:

Under the general supervision of the IT Solution Center Manager, the IT Solution Center Associate is a key member of the Information Technology department, providing a wide variety of end user and technical support to all departments of CCANY and the CCO’s. This position is responsible for the initial response to incoming end user support requests from associates at all levels of the organization. The IT Solution Center Associate will be required to offer exceptional service in a fast-paced environment to both remote and on-premises customers, providing a wide range of support.

Essential Duties and Responsibilities:

Provide timely responses to all phone calls, emails, and self-service requests for technical assistance.
Create tickets, resolve issues striving for first-call resolution, work collaboratively with other IT members to resolve customer requests.
Provide exceptional customer service to a remote workforce.
Identify areas driving help desk call volume and work with team members to develop solutions to mitigate issues.
Develop customer facing guidance on new/existing technology.
Participate in orientation to introduce new employees to technology used.
Provide on-call technical support on a rotational basis.
Perform data-entry tasks as needed.
Maintains confidentiality.
Performs other duties, as assigned.
Must possess a valid Driver’s License from New York, or a contiguous state (i.e., Connecticut, New Jersey, Pennsylvania, and Vermont) OR must have the ability to take ample public transportation to attend meetings in person in the community and in the office as needed.

A High School diploma is required.
An Associate degree or a Bachelor’s degree in related field and/or equivalent experience preferred.
A minimum of two (2) years of experience is required.
Excellent verbal, written, listening, questioning, and interpersonal communication skills.
Strong working knowledge of Laptops, Cell phones (iPhone), multi-function printers, etc. is required.
Knowledge of Windows OS, MS Office 365 suite, Adobe Acrobat, Outlook, One Drive, Laptops, Voice over IP software (RingCentral) is preferred.
Must possess the ability to exercise critical thinking and collaborate with team members to ensure appropriate resolutions are met.
Must possess strong customer service skills.
Ability to explain technical concepts to a workforce with a diverse set of technical skills/knowledge.
Must be flexible and adaptable, able to cope with unexpected events.
Ability to make appropriate decisions in a dynamic and fast-paced environment with/without direct supervision.
Must be able to work a schedule of 8:30 a.m. to 5:00 p.m.
Participate in various projects as assigned.
Report to work in-person a minimum of 4 days a week
Travel is required.
Absolute sense of integrity and personal commitment to serving people with I/DD and their families.
Ability to work autonomously.
Demonstrate professionalism, respect, and ability to work in a team environment.

AAP/EEOC

CCANY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.

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Refine Your Search

technical support associate jobs in new york state

IT Solution Center Associate

Technical Support Associate

Associate Solutions Consultant

Customer Support Associate

Technology Associate

Computer Associate Operations II

Analyst, Associate Technology Support (New York)

Technology Associate

Help Desk Associate, Bureau of Early Intervention

Customer Support Associate

Client Operations Associate

Associate IT Support Professional

Customer Service Associate

Asset Management Client Skills Training Facilitation and Technology Training Associate

IT Associate

Associate Helpdesk Technician

Associate Solutions Engineer | Healthcare

Executive Desktop Support Associate

Associate, Agency Digital Activation Desk

Customer Experience Associate

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