JOB DESCRIPTION
Strategic Partner Services (SPS) enables JPMorganChase Marketing and Consumer & Community Banking Communications to succeed through strong vendor governance and partnership management. We connect business stakeholders with sourcing, control partners, third-party oversight functions, and suppliers to drive operational excellence and disciplined risk management. Our work strengthens compliance, accelerates responsible innovation (including AI), and delivers sustainable value across an evolving supplier ecosystem.
As a Vendor Management Strategy, Vice President within Strategic Partner Services (SPS), you drive strategic vendor management and third-party governance to deliver business outcomes across Marketing and Consumer & Community Banking Communications. You advise business leaders on partnership strategy, supplier engagement, and vendor rationalization while ensuring operational discipline across the partnership lifecycle. You translate complex risk, performance, and governance topics into clear actions for stakeholders ranging from delivery teams to senior executives.
Job Responsibilities:
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Drive vendor landscape strategy by aligning supplier decisions to evolving business priorities
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Advise business leaders on partnership strategy, supplier engagement, and vendor rationalization
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Evaluate supplier capabilities and recommend actions that improve performance, efficiency, and value
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Lead third-party lifecycle management including onboarding coordination and governance readiness
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Coordinate contract-related activities in partnership with sourcing, legal, and business stakeholders
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Manage issues end-to-end by assessing impact, escalating appropriately, and driving timely resolution
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Conduct performance reviews by defining KPIs, monitoring delivery, and addressing gaps with suppliers
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Champion responsible AI and emerging technology adoption through disciplined governance practices
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Mitigate third-party risk by proactively identifying, assessing, and addressing compliance and control needs
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Influence cross-functional teams by building trusted relationships across risk, compliance, legal, and leadership
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Communicate clearly by translating complex topics into actionable insights for operational and executive audiences
Required qualifications, capabilities and skills:
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Bring 7+ years of experience in strategic partnerships, vendor/supplier management, governance, program management, consulting, AI implementation, or related disciplines
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Hold a Bachelor's degree in Business, Finance, Technology, Supply Chain, or a related field
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Demonstrate leadership and delivery experience leading cross-functional initiatives in matrixed organizations
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Influence effectively without direct authority while building strong stakeholder and supplier relationships
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Apply strong analytical and problem-solving skills to make data-driven decisions
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Manage risk proactively by identifying, assessing, and mitigating third-party risks across the lifecycle
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Communicate succinctly by translating complex issues into clear, actionable messages for varied audiences
Preferred qualifications, capabilities and skills :
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Earn an advanced degree and/or relevant professional certification (e.g., PMP, CIPS, risk/governance credentials)
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Demonstrate experience supporting Marketing, Communications, or similar enterprise stakeholder groups
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Apply deep third-party governance knowledge across onboarding, ongoing monitoring, performance, and remediation
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Leverage AI and automation tools to improve vendor management workflows, reporting, and decisioning
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Partner effectively with sourcing/procurement functions on vendor strategy, negotiations support, and rationalization
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Utilize metrics and dashboards to track vendor performance, risk themes, and operational readiness
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Navigate complex stakeholder environments by shaping executive communications and driving alignment across teams
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
