Top 1 Customer service analyst Jobs in Newark, Nj

Customer Service Analyst
Accurate Box Company —Paterson, NJ
- $63,000 - $68,000 a year
- Email
- CAD
- 3 years
- Analysis skills
- Profit sharing
- Health insurance

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Customer Service Analyst

Accurate Box Company -
Paterson, NJ

Apply Now

Job Details

$63,000 - $68,000 a year

Benefits

Profit sharing
Health insurance
Dental insurance
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Spreadsheets
Data interpretation
Productivity software

Full Job Description

OUR COMMITMENT

Accurate Box started out in 1944 as a small family-owned company. Today, it has grown to a fourth-generation family-owned company with over 315 employees and is still growing. One of the most important factors to our success and growth over the last 82 years has been our commitment to our core values. We also pledge to:

To manufacture and deliver, according to customer specifications, quality merchandise at a price that represents significant value.
To provide our employees: fair wages and a safe workplace utilizing the latest technology, training to enable them to fully partake in the manufacturing process, and a sense of security, pride and camaraderie in their work.
To commit to our community by providing jobs while respecting the environment and contributing to the quality of life in Paterson.

PROVIDING OPPORTUNITY

At Accurate Box Company, we are committed to Equity, Diversity, and Inclusion and look to hire people who want to make a difference when they come to work each day. This outlook has driven a high-performing culture that has allowed Accurate Box to be awarded as one of the Top Workplaces in New Jersey for 2024. As a women-owned, fourth-generation family business, we take every opportunity to ensure each employee is supported and cohesively working together for the overall success of the company.

WORK & PERSONAL LIFE

Accurate Box recognizes that our employees have friends, families and interests outside of work. It’s important to take time for the things we love to do. In fact, it’s good business – because healthy, happy employees are more productive. We encourage our employees to have a balance between work and life.

HUMAN RIGHTS POLICY

Accurate Box’s guiding Principles provide that we will respect others and succeed together. Respecting the human rights of our employees, along with those in our value chain, and the communities in which we operate is the cornerstone of our Human Rights Policy. Our policy applies to all Accurate Box employees and joint venture employees over which Accurate has management control.

EMPLOYMENT OPPORTUNITIES

Looking for career opportunities? Accurate Box is always looking to hire hard-working employees who encompass our core values.

If you would like to apply please email your resume to [email protected]

Customer Service Analyst

This position is responsible for supporting the Sales Reps.

Job Summary

Maintaining a friendly customer relationship with High Profile Accounts as support person to CR Reps and liaison in the supply of packaging to accommodate production in multiple locations throughout the US, Canada and Mexico.
Write customer orders received in various manners, ensuring that all required production and billing specs are included and accurate.
Assist Sales Reps/CR Reps in processing of orders and plan completion based on customer provided forecasts.
Coordinate sample needs with design team for new project development and quotation. Forward drawings and CAD samples to customers for necessary approvals.
Process customer delivery requirements against WIP advising production planner, shipping and customer of changes as they occur.
Coordinate inventory replacement for customers utilizing outsourced consignment warehouse facilities for JIT deliveries avoiding inventory outages and downtime.
Maintenance and execution of forecasting and decision models
Identify forecast risk and develop effective, flexible, and durable mitigation strategies
Assist in reconciliation of information and input of data in various systems.
Assist in development of job orders
Participate in special projects as necessary.
Meet with Sales Reps, Customer Service Reps, VP Sales and President to review account prices, upcoming changes and expectations.
Limited Travel (if any)

Requirements

College Degree, any major
Excellent verbal and written communication skills
Excellent Microsoft Office Skills, with strong Excel skills
3-5 years’ experience in service or sales
Strong analytical skills
Ability to work in a fast-paced environment with changing priorities
Ability to work independently with flexibility and attention to detail

Compensation

Base Salary: $63,000-$68,000 (Based on experience)
Eligible for profit-sharing and annual bonus (waiting period applies)

This position offers a comprehensive benefits package, including Medical, Dental, Vision, 401(k), paid vacation, life insurance and employee assistance program.

Accurate Box Company is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment for all employees.

Apply Now

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