Top 12 Customer service manager Jobs in Newark, Oh

Customer Service Account Manager
RR Donnelley —Hebron, OH
- Weekends as needed
- Word processing
- Pass drug screening
- Mid-level
Quick Apply
3d
Customer Care Manager - State Farm Agent Team Member
Nick Cone - State Farm Agent —Pickerington, OH
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
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Customer Service Representative Lead - New Albany
WesBanco Bank, Inc. —Columbus, OH
- Microsoft Outlook
- Computer literacy
- Mid-level
5d
Customer Support Manager
The Bionetics Corporation —Heath, OH
- Senior level
- Communication skills
- Commercial
Membership Experience Director - Reynoldsburg YMCA
YMCA of Central Ohio —Reynoldsburg, OH
- $44,000 - $53,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Front desk
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Customer Service Lead - Part-Time
Burlington —Columbus, OH
- $14 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Ability to stand for extended periods
- Paid holidays
- Health insurance
9d
Customer Service Supervisor
TJ Maxx —Reynoldsburg, OH
- $14.50 - $15.00 an hour
- Weekends as needed
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Customer Service Rep Lead
SBM Management Services, LP —New Albany, OH
- $15.75 - $16.75 an hour
- Full-time
- CPR Certification
- Mid-level
- High school diploma or GED
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6d
Customer Service Supervisor
PetSuites —Columbus, OH
- $11 - $12 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply

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General Manager
The Parking Spot —Columbus, OH
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Customer Service Account Manager

RR Donnelley -
Hebron, OH

Quick Apply

Job Details

Full-time
3 days ago

Qualifications

Customer communication
Word processing
Spreadsheets
Administrative experience
High school diploma or GED
Manufacturing facility experience
Schedule management
Productivity software
Cross-functional communication
Office experience

Full Job Description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Coordinate production of printed materials, or print-related services for the company's customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer's product.

Responsibilities:

Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers & products.
May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before the commencement of production.
Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs.
May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
Coordinate production of components with other internal plants and/or external vendors as required.
Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause.
May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company.
Communicate with customers regarding the resolution of issues.
May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
Tally the final production runs and work performed to assemble paperwork for billing purposes.
May mentor junior level Print Production staff or work on special projects.

Business Unit/Platform Specific duties

May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product.
May assist sales in the RFP process by supplying estimates and determining how to efficiently process a complete job.
May have responsibility for the composition and/or copy prep of the customers & products.
Performs other related duties and participates in special projects as assigned.

Qualifications

Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.
Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job in order to complete job duties successfully.
Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
Must be able to work weekends and holidays.
HS diploma or equivalent with 5+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

Additional Information

All your information will be kept confidential according to EEO guidelines.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Quick Apply

Refine Your Search

customer service manager jobs in newark, oh

Customer Service Account Manager

Customer Care Manager - State Farm Agent Team Member

Customer Service Representative Lead - New Albany

Customer Support Manager

Membership Experience Director - Reynoldsburg YMCA

Customer Service Lead - Part-Time

Customer Service Supervisor

Customer Service Rep Lead

Customer Service Supervisor

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