Top 197 Customer service representative Jobs in Newark, Oh

Customer Service Representative
FIRST FEDERAL SAVINGS AND LOAN —Newark, OH
- $3,000 - $10,000 a month
- Part-time
- Sales
- Office
- High school diploma or GED
Customer Service Representative
Packaging Corporation of America —Newark, OH
- $46,000 - $60,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Senior Customer Service Representative
Packaging Corporation of America —Newark, OH
- $54,000 - $70,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Customer Service Representative
U-Haul —Newark, OH
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Sales & Service Representative
1100 Applied Industrial Technologies, Inc. —Newark, OH
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Part Time Customer Service Representative
First Bank of Ohio —Mount Vernon, OH
- From $14 an hour
- Part-time
- Customer service
- High school diploma or GED
- US work authorization
Quick Apply
Certified Pharmacy Technician / Patient Care Representative (Job #33197)
InnoSource —Ohio
- $24.50 an hour
- 8 hour shift
- Hybrid work
- Background check
- Research
- High school diploma or GED
- Free parking
- Health insurance
Quick Apply
Customer Service Representative
The Community Bank —Hebron, OH
- Nights as needed
- Basic math
- Office
- High school diploma or GED
Quick Apply
Delivery Station Customer Service Associate, SDS
Amazon.com Services LLC —Etna, OH
- $18 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Employee assistance program
- 401(k) matching
Customer Service Representative - State Farm Agent Team Member
Steven Gilbert - State Farm Agent —Newark, OH
- $33,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
Quick Apply
Customer Service Representative
Quanex —Zanesville, OH
- $21 - $23 an hour
- ERP systems
- Mid-level
- Office
- Paid training
- Employee stock purchase plan
1d
Customer Service Representative | Billing Support
Spectrum —Zanesville, OH
- $20.00 - $25.25 an hour
- Weekends as needed
- English
- Residential
- Microsoft Office
- Opportunities for advancement
7d
Entry Level Customer Service Representative
Byers Car Rentals LLC —Newark, OH
- $16 an hour
- Full-time
- English
- High school diploma or GED
- Driver's License
- Paid training
- Disability insurance
Quick Apply
Customer Service Associate
Ollies Bargain Outlet, Inc. —Newark, OH
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Employee discount
- Flexible schedule
Quick Apply
Customer Service Representative
Brenntag Mid-South, LLC —Hebron, OH
- Overtime
- Mid-level
- 2 years
- Communication skills
- Paid parental leave
- Health insurance
Quick Apply
Customer Service/Sales
Home Depot —Newark, OH
- Entry level
Student Employee - Gateway Student Services Assistant
Central Ohio Technical College —Newark, OH
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
13d
Customer Service Representative
Wesco —Columbus, OH
- $20.61 - $25.76 an hour
- Urgently hiring
- Computer literacy
- Writing skills
- Research
- Health insurance
- Dental insurance
13d
Customer Service Representative
Ryder System —New Albany, OH
- $18 an hour
- Urgently hiring
- Office
- High school diploma or GED
- 1 year
- Paid parental leave
- Paid holidays
Customer Service Representative - State Farm Agent Team Member
Aaron May - State Farm Agent —Granville, OH
- $18.50 an hour
- Part-time
- Office
- High school diploma or GED
- Communication skills
- Paid time off
- Flexible schedule
Quick Apply

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Customer Service Representative

FIRST FEDERAL SAVINGS AND LOAN -
Newark, OH

Apply Now

Job Details

Part-time | Full-time
$3,000 - $10,000 a month

Qualifications

Computer operation
Customer communication

Full Job Description

Description:

The Customer Service Representative position at First Federal Savings serves as a highly visible representative of the Company to customers. They work closely with other customer service representatives to serve customers with the highest level of service and to cultivate new relationships and nurture existing relationships.

The Main Office of First Federal Savings is located at 2 North Second Street in Newark. First Federal also has offices on 21st Street in Newark, Heath, Pataskala, Gahanna, and Granville. Full time hours are generally 8:30 AM to 5:00 PM Monday through Friday, and Saturdays from 8:30 AM-12:00 PM. Part time hours can vary depending upon candidate needs.

Reporting Relationships

The Customer Service Representative position at First Federal Savings reports to the Branch Manager.

Key Responsibilities

Customer Service

Deliver the highest level of service to First Federal’s customers, while adhering to all company policies and procedures
Serve as one of the “faces” of First Federal to customers, exhibiting a sense of confidence and professionalism
Assist and address customer inquiries with a sense of urgency and understanding, partnering with colleagues on the teller line as well as in Operations in order to direct the customer to the appropriate individual
Solve basic problems and answer fundamental customer inquiries in a pleasant way, including questions regarding account balances, CD maturity dates, and simple “Profile 1” information

Product and Service Promotion

Maintain a basic understanding of First Federal’s products and services, including a working knowledge of all service fees and charges, the difference between ATM and debit cards, in order to adequately converse with customers about them
Have a working knowledge of how to accurately quote savings rates, how to explain First Federal’s Truth In Savings disclosure to customers, as well as why, from a compliance perspective, the rate quote and disclosure work together
Prepare accurately and document transaction tickets and address change forms
Engage appropriate individuals at First Federal for problem solving and trouble-shooting, including Savings Operations, Loan Servicing, customer service staff, and branch managers, in order to adequately and professionally address more complex customer inquiries
Advocate proactively First Federal’s products and services to non-customers, including deposit and loan products, without the responsibility of opening accounts

Transaction Management and Cash Handling

Manage a cash drawer with maturity and the highest level of integrity
Adhere to all First Federal security policies and procedures, particularly when they apply to opening and closing procedures, cash handling, and cash drawer limits
Balance drawer accurately using both ClearTouch Teller and manual balance sheets, with an understanding of credits and debits and an ability to detect balancing errors
Execute daily transactions for First Federal’s customers, including deposits, withdrawals, check cashing, monetary instruments, night deposits, mail, and loan payments
Process accurately the savings bond redemptions, as well as the sale of monetary instruments while completing and sending all documentation to the Accounting department
Understand completely First Federal’s policies and procedures regarding check cashing, including check negotiability, check holds, and fraudulent checks
Navigate easily through basic ClearTouch screens, including ClearTouch Teller, Customer Source, Profile 1, and customer histories, in order to address simple account inquiries, while on alert for flags, red flags, and messages, knowing when to ask for assistance
Create, scan, and submit checks via Web Capture for processing

Regulatory and Compliance

Maintain current knowledge of Bank Secrecy Act, recognizing the necessity to accurately complete a CTR or monetary instrument log for all transactions involving cash of $3000 to $10,000, and over $10,000
Recognize suspicious activity and take appropriate action with the correct officer
Have a working knowledge of Regulation CC and First Federal’s Funds Availability policy, with the ability to complete hold notices
Understand First Federal’s Customer Identification Program according to the USA Patriot Act and know what the minimum requirements are to satisfy proper identification, as well as what are acceptable forms of identification
Recognize red flags in regards to identity theft and contact the appropriate person at First Federal to address this issue
Maintain the utmost confidentiality when working with customers and have a basic knowledge of First Federal’s privacy policies and procedures, including who may have information regarding accounts
Have a clear understanding and appreciation for First Federal’s Information Security and Internet/Intranet policies and procedures, as well as what steps to take if an information security breach does happen
Be aware of the Community Reinvestment Act and where First Federal maintains its public file, while tactfully referring the inquiring individual to a branch manager or officer

Requirements:

High school diploma preferred
Previous teller or cash handling experience is preferred
A work ethic that is focused, motivated, mature, energetic, and detail-oriented
Character defined by honesty, kindness, and collaboration
A personal style that is neat, tidy, and professional
Working knowledge of computer and office equipment operation

Apply Now

Refine Your Search

customer service representative jobs in newark, oh

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Customer Service Representative

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Customer Service Representative | Billing Support

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