Top 6 Help desk analyst Jobs in Newark, Oh

Technical Service Analyst
MedBen —Newark, OH
- Weekends as needed
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
NextGen System Analyst
Integrated Services for Behavioral Health —Newark, OH
- $54,000.00 - $77,720.36 a year
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply

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Technical Service Analyst

MedBen
Newark, OH

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Computer science
Operating systems
Computer Science
Computer hardware
Associate's degree

Full Job Description

Position Description – Exempt

Position Title: Technical Services Analyst – Level 1 or 2

Department: Information Systems Reports to: System Administrator

Work Location: In-house

Job Summary

Under the supervision of the System Administrator, the Technical Services Analyst position maintains a 24/7 production environment via internal and external computer hardware, operating systems, networks, configuration, connectivity, setup, password management, and security of data.

Responsibilities / Duties

Provides a 24/7 stable, secure technical environment by maintaining health, stability, security, and functionality of all network connections, networking hardware, and equipment,
Ensures accurate schedules and logs of operations activities, and timely communications to impacted users
Works with Technical Services team on design, recommendations, development, maintenance, integration, support, growth, and security of network infrastructure and legacy systems and applications
Provides technical support to new and existing users on all equipment needs, including workstations, telephones, printers, security software, systems, back-up systems, and ancillary equipment
Monitors the status of servers, software, firewalls, and switches
Participates in upgrades to hardware and software
Maintains current documentation on the network configuration, Disaster Recovery documents, system downtime records, equipment inventory, offsite access, and ISO Documentation of work instructions
Remotely monitor systems for issues via Remote PC and Cell Phone
Daily and monthly monitoring and reconcilement of various operations activities in accordance with department processes
Maintains and monitors new, changed, and termed user functions, including suspect suspicious activity
Completes various daily and monthly reporting per department processes
Perform all other duties as assigned by senior management.

Work Location and Schedule

This position is in-office with capability to work remotely when department is fully staffed, and new hire has completed all required training.

Department coverage in-office between the hours of 7am and 5pm, Monday – Friday
On-call duty requires the Technical Services Analyst to be located within a 45-minute commute to the office
Position may be required to be onsite on a previously scheduled remote work day due to emergencies or staffing needs

Physical Requirements

Position generally requires extended periods of sitting or use of a standing desk if preferred. Additional physical requirements include:

Ability to lift, carry and move PC’s, monitors, servers, and network equipment
Ability to pull wire both in ceilings and at baseboard level
Ability to stand or crouch for extended periods while resolving hardware issues

Placement Criteria

Analyst 1:

6-12 months Help Desk, Technical Support, and/or Network Administration work experience preferred
CompTIA, Cisco, and/or Microsoft Certifications a plus
Demonstrated ability to problem-solve and meet deadlines
Effective written and verbal communication skills
Must be customer-oriented and able to adapt to MedBen’s corporate culture.
Must be available to work evenings and weekends as required for on-call monitoring, installations, upgrades, or problem resolution

Analyst 2:
Promotion to, or consideration for, Analyst 2 will be determined by the interviewing manager and supervisor. The following criteria will be considered:

More than 1 year of previous work experience in the area of Help Desk, Technical Support, and Network Administration
Associate degree in computer science or related field, required
Four-year degree in Computer Science or related field, preferred
Demonstrated competency in setting up and maintaining servers in a virtual environment
Demonstrated competency in MS Exchange, Active Directory, Cisco, firewalls, and switches
Demonstrated competency working with storage devices, and security and virus protection software

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Application Question(s):

Do you currently reside in central Ohio?

Experience:

Help Desk, Technical Support and/or Network Administration: 1 year (Required)

Work Location: Hybrid remote in Newark, OH 43055

Quick Apply

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help desk analyst jobs in newark, oh

Technical Service Analyst

NextGen System Analyst

POS Support Agent

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