Top 1 Senior technical support Jobs in Newark De

Senior Help Desk Administrator
Universal Display Corporation —New Castle, DE
- $80,000 - $100,000 a year
- Office
- Windows
- SQL
- Health savings account
- Employee stock purchase plan

Discover related jobs

Based on your search for senior technical support jobs.

Lead, IT Support
Rocket Lab Corporation —Middle River, MD
5+ years of experience in a support or service role with progressive responsibility and a STEM related bachelor's degree or equivalent experience (9+ years of…
$88,000 - $110,000 a year
Quick Apply
7d
Deskside Support lead
Cognizant —Wilmington, DE
Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading…
$79,000 - $90,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Sr. IT Lifecycle & Support Specialist
Highlights for Children —Columbus, OH
Experience performing inventory audits, user audits, or software license reviews. CompTIA A+ or equivalent technical certification.
Quick Apply
Sr. Analyst, Enterprise Service Desk
ABACUS —Columbus, OH
Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies,…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for senior technical support in newark de

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support jobs near newark de

Helpdesk Administrator jobs in Charlotte, NC

Helpdesk Administrator jobs in California

Helpdesk Administrator jobs in Houston, TX

Non Profit Administrator jobs in New York, NY

School Administrator jobs in Alaska

Arts Administrator jobs in Denver, CO

Helpdesk Administrator jobs in Kaysville, UT

Remote Helpdesk jobs in Alabama

Senior Help Desk Administrator

Universal Display Corporation -
New Castle, DE

Apply Now

Job Details

$80,000 - $100,000 a year

Benefits

Health savings account
Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Prescription drug insurance

Qualifications

Network troubleshooting
Content creation for technical audiences
Smartphone (troubleshooting support)
IT user and group management
Data permissions
Enterprise software
IT system monitoring
Hardware maintenance
Windows
Incident Escalation
Printer (troubleshooting support)
Email configuration (technical support)
Desktop (troubleshooting support)
Remote access software
WAN
Mobile device management
SharePoint
IP networking
Online help documentation
Desktop administration
Escalation handling
Developing technical user guides
Peripheral hardware support
Ticketing system technical support

Full Job Description

Adesis Inc. is a subsidiary of Universal Display Corporation (Nasdaq: OLED), a global leader in organic light emitting diodes. Within our OLED Chemistry organization, we engage in research and development of new materials for use in the fabrication of OLED devices leading to the next generation of OLED displays.

Our R&D footprint encompasses almost 100,000 square feet of state-of-the-art laboratory and manufacturing space in two U.S. locations - New Castle and Wilmington, DE, centrally located in the Mid-Atlantic biotech/pharmaceutical hub.

We are an extraordinary company looking for extraordinary talent! If you would like to be a part of a multi-disciplinary team of scientists and engineers working on fast-paced and innovative OLED research programs that will impact the next generation of consumer electronics, then please come and join us!

Job Summary:
The Senior Help Desk Administrator provides advanced end-user support, systems administration-level troubleshooting, and project support across the company’s end-user technology environment. This role supports hardware, software, Microsoft 365, enterprise applications, networking, endpoint devices, and related services across multiple locations. The position requires strong customer service skills, technical ownership, and the ability to balance day-to-day support with project-based work.

Key Responsibilities:

Provide advanced help desk support, including third-tier issue resolution through phone, email, instant messaging, and the ticketing system.
Troubleshoot Windows operating systems, enterprise applications, network connectivity, endpoint devices, permissions, and related infrastructure.
Triage, route, monitor, resolve, and document support tickets, ensuring clear findings, actions, and resolutions.
Analyze event logs, compatibility issues, recurring incidents, and user-reported problems to identify root causes and permanent solutions.
Stage, image, configure, deploy, refurbish, and support end-user equipment in alignment with company standards.
Support onboarding by provisioning equipment, configuring user access, and setting up workstations for new hires.
Track IT inventory and support global asset tracking, device management, and lifecycle management practices.
Install and support software, hardware, printers, peripherals, and related technology at company locations, including Delaware and New Jersey offices as needed.
Support Active Directory, Microsoft 365, SharePoint, enterprise SaaS applications, user access, permissions, workflows, and user how-to questions.
Coordinate with internal IT teams, specialists, and vendors to resolve issues and support business operations.
Create and maintain technical documentation, support procedures, end-user communications, and internal knowledge articles.
Support automation, workflow improvements, SaaS integrations, onboarding improvements, IT projects, and departmental initiatives.
Track and report ticket metrics, monthly status data, and support activity trends.
Contribute to training on existing, new, and emerging technologies.
Follow procedures that support company standards, ISO requirements, and internal IT governance practices.
Work occasional non-business hours as required for maintenance windows, project activities, or urgent business needs.

Required Qualifications:

5+ years of progressive help desk, desktop support, systems support, or end-user technology experience in a corporate environment.

Senior-level experience supporting Windows workstations, Microsoft 365, Active Directory, endpoint devices, printers, mobile devices, and common business applications.

Strong troubleshooting skills across hardware, software, operating systems, applications, network connectivity, accounts, permissions, and security-related issues.

Working knowledge of TCP/IP, DHCP, DNS, LAN/WAN concepts, endpoint management, remote support tools, and remote monitoring platforms.

Experience with ticket-based support, including prioritization, follow-up, documentation, escalation, and support expectation management.

Ability to write clear technical documentation, routine reports, procedures, and end-user communications.

Strong communication, organization, time management, follow-up, and prioritization skills.

Proven ability to work independently, take ownership of issues, recommend improvements, and follow through with limited supervision.

Ability and willingness to travel between the Delaware and New Jersey offices as needed.

Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, Azure, or ITIL Foundation are preferred.

Preferred Experience

SharePoint administration experience, including permissions, site support, workflows, and Microsoft 365 integration.

Experience with Windows Server, scripting, PowerShell, SQL queries, or related systems administration tools.

Experience supporting Windows, macOS, iOS, Android, and other endpoint platforms.

Experience supporting IT projects, automation, workflow improvement, and departmental initiatives.

Current Benefits at Adesis Inc.:

Competitive base salary and annual bonus program
Medical/Prescription Drug coverage, Dental, and Vision for employees and family
Option of Health and Dependent Flexible Spending Accounts (FSAs)
Option of Health Savings Account (HSA)
Group Term Life insurance, short term disability, and long-term disability benefits for employees
Employee Stock Purchase Plan (ESPP)
401(k) company contribution
Annual charitable matching gift
Generous Paid Time Off

Annual compensation range: $80k-100k

At Adesis Inc., base pay is one part of our total compensation package. Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the annual salary range only, and does not include bonus, equity or sales incentives, if applicable.

Apply Now

Refine Your Search

senior technical support jobs in newark de

Senior Help Desk Administrator

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for senior technical support in newark de

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected