Top 2823 Customer experience specialist Jobs in Newark Nj

Customer Service Specialist
Emmi Dessert USA —Kenilworth, NJ
- $70,000 a year
- Full-time
- Customer service
- ERP systems
- English
- Health savings account
- Health insurance
Quick Apply
Transition Specialist Representative - New Jersey
PAYCOM —Jersey City, NJ
- $100,000 a year
- Full-time
- Microsoft Outlook
- Public speaking
- Research
Quick Apply
Creative Specialist
Macy’s —Moonachie, NJ
- $67,560 - $112,440 a year
- Research
- Mid-level
- Office
- Store discount
- Paid holidays
13d
Customer Service Specialist I #Full Time #Remote
61st Street Service Corp —Fort Lee, NJ
- $23.56 - $28.85 an hour
- Full-time
- Remote
- Entry level
- Under 1 year
- Health insurance
- Paid time off
Quick Apply
5d
Patient Access Specialist I #Full Time #Remote
61st Street Service Corp —Fort Lee, NJ
- $24.30 - $30.51 an hour
- Full-time
- Remote
- 2 years
- Entry level
- Health insurance
- Paid time off
Quick Apply
5d
Desktop Support Specialist
Computer Aid, Inc. —Newark, NJ
- $28 - $32 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Print Customer Experience Professional
Veritiv —Belleville, NJ
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health savings account
- AD&D insurance
Patient Services Specialist II - RADIOLOGY #Full Time
61st Street Service Corp —Fort Lee, NJ
- $27.42 - $33.81 an hour
- Full-time
- Mid-level
- 3 years
- Radiology
- Health insurance
- Paid time off
Quick Apply
Customer Onboarding Specialist - Coffee (Upstate New York)
Nestlé USA —New York, NY
- $90,000 - $115,000 a year
- Weekends as needed
- Merchandising
- Public speaking
- Mid-level
- Health insurance
- 401(k) matching
12d
Screening Specialist - EWR
GLOBAL SECURITY CONSULTING GROUP IN —Newark, NJ
- $25 an hour
- Per diem
- Background check
- Clean driving record
- Driver's License
- Travel reimbursement
- Paid training
Quick Apply
Customer Support Specialist
1stdibs.com —New York, NY
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
Patient Access Specialist
Childrens Specialized Hosp —Bayonne, NJ
- $21.72 - $27.00 an hour
- Full-time
- Hospital
- English
- Mid-level
- Disability insurance
- Health insurance
Shared Service Front Office Specialist (HR Shared Services)
Siemens —Iselin, NJ
- $66,973 - $114,811 a year
- Full-time
- Remote
- English
- US work authorization
- Training & development
4d
Senior Program Eligibility Specialist
Programs for Parents —Newark, NJ
- $23.08 an hour
- Full-time
- Spanish
- Writing skills
- Basic math
Operations Support Specialist
BelovED Community & Empowerment Academy Charter Schools —Jersey City, NJ
- Full-time
- School experience
- Google Workspace
- Research
- Paid time off
Quick Apply
8d
Implementation Specialist I / Client Onboarding
ADP —Florham Park, NJ
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Writing skills
- No experience needed
- Entry level
- Wellness program
- Disability insurance
Customer Support Specialist
Sarkli-Repechage Ltd —Secaucus, NJ
- $23 - $26 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
8d
Patient Access Specialist I
Hospital for Special Surgery —New York, NY
- $32.39 - $36.04 an hour
- Full-time
- Customer service
- Administrative experience
- High school diploma or GED
14d
Training & Support Specialist-Finance
NYU Langone Health —New York, NY
- $70,481.60 - $75,684.00 a year
- Research
- Mid-level
- Analysis skills
- Wellness program
6d
Candidate Experience Specialist
NBCUniversal —New York, NY
- $65,000 - $75,000 a year
- Email
- Hybrid work
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance

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Customer Service Specialist

Emmi Dessert USA -
Kenilworth, NJ

Quick Apply

Job Details

Full-time
$70,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Computer operation
Customer communication
Customer service
English
Bachelor's degree
Attention to detail
Problem-solving

Full Job Description

Overview:

The Customer Service Specialist is responsible for overseeing the customer journey, coordinating with internal stakeholders such as Sales, IT, and Finance, and providing seamless support to ensure customer satisfaction. This position will handle customer orders from entry to invoicing, offering exceptional customer service aligned with company mission and values

Responsibilities:

· Maintain accurate and up-to-date customer and product master data to support efficient order processing, invoicing, and international transactions.

· Process customer orders received via email, fax, and EDI systems, ensuring accuracy of items, pricing, quantities, delivery dates, and applicable trade terms.

· Respond promptly to customer inquiries, requests, and complaints, ensuring timely resolution and a high level of customer satisfaction.

· Coordinate with internal departments including Sales, Accounting, Logistics, Manufacturing, and Quality to ensure smooth order fulfillment and issue resolution.

· Prepare and submit monthly commission reports for brokers, ensuring accuracy and timely approval.

· Organize and coordinate the shipment of product samples in accordance with Account Manager instructions and shipping requirements.

· Prepare export documentation, including commercial invoices, packing lists, and certificates, ensuring compliance with international trade regulations.

· Support import/export activities by liaising with international factories, freight forwarders, and monitoring shipment status as needed.

· Assist with accounts receivable by following up on outstanding invoices and supporting collection efforts.

· Maintain organized records and archives of customer orders, shipping documents, and related files.

· Identify opportunities for continuous improvement in customer service and order management processes.

· Perform other duties as assigned by the supervisor.

Education and Experience:

3–5 years of Customer Service experience required.
Previous experience in Consumer Packaged Goods (CPG) is preferred.
Bachelor’s degree or equivalent work experience required.
Experience with ERP systems is a plus.
Proven work experience in operations, manufacturing, or pharmaceutical environments, preferably within the food industry.
Strong written and verbal communication skills, including active listening abilities.
Strong attention to detail with a proactive approach to handling customer requests.
Service-oriented mindset with the ability to resolve customer issues effectively and professionally.
Proficient in Microsoft Office Suite and able to quickly learn new software systems.
Ability to thrive in a fast-paced environment while managing multiple priorities simultaneously.

Work Environment:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds occasionally.

Who We Are: Emmi Group launches “Emmi Desserts” as the unified name for its global dessert business. The Emmi Group is launching “Emmi Desserts” as the unified name for its global dessert business and establishing “better for you” desserts as its strategic core: Premium desserts that offer uncompromising delight and are responsibly crafted with clean recipes, simple ingredients and sustainable packaging. The new brand identity combines local dessert traditions and translates them into innovative concepts for its partners around the globe.

The new identity brings together all dessert businesses of the Emmi Group under one identity while reflecting their individual heritage and maintaining the authenticity of each dessert tradition. From Italian Tiramisu and French pâtisserie to American Cheesecakes and British bakery classics, Emmi Desserts brings together the world’s most iconic dessert cultures. As a dessert specialist, Emmi Desserts offers its customers a highly innovative, bespoke premium desserts portfolio and works closely with them to further develop the category.

Emmi Desserts: “Crafted to make you smile”

Pay: $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

Do you have experience importing products into the United States?
Do you have Experience with ERP?

Education:

Bachelor's (Required)

Experience:

Customer service: 3 years (Required)

Language:

French (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer experience specialist jobs in newark nj

Customer Service Specialist

Transition Specialist Representative - New Jersey

Creative Specialist

Customer Service Specialist I #Full Time #Remote

Patient Access Specialist I #Full Time #Remote

Desktop Support Specialist

Print Customer Experience Professional

Patient Services Specialist II - RADIOLOGY #Full Time

Customer Onboarding Specialist - Coffee (Upstate New York)

Screening Specialist - EWR

Customer Support Specialist

Patient Access Specialist

Shared Service Front Office Specialist (HR Shared Services)

Senior Program Eligibility Specialist

Operations Support Specialist

Implementation Specialist I / Client Onboarding

Customer Support Specialist

Patient Access Specialist I

Training & Support Specialist-Finance

Candidate Experience Specialist

I want to receive the latest job alert for customer experience specialist in newark nj

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