Top 24 Senior service desk analyst Jobs in Newark Nj

Senior Analyst, Service Desk
Wedbush Securities —Jersey City, NJ
- $100,000 - $120,000 a year
- Computer science
- Computer Science
- Office
- Profit sharing
- Paid jury duty
Senior Business Analyst
National Hockey League (NHL) —New York, NY
- $100,000 - $125,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- 6 years
- Commuter assistance
- Paid holidays
Senior EITS Service Desk Analyst
NYC Health + Hospitals —New York, NY
- $67,000 - $75,000 a year
- Online Application
- Master's degree
- Team management
- Home Health
- Commuter assistance
- Paid holidays
Senior IT Service Desk Analyst - Overnight Shift, Contract
Island Computer Products, Inc. —Brooklyn, NY
- $50,000 - $60,000 a year
- 12 hour shift
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Senior Financial Applications Analyst
Paul, Weiss, Rifkind, Wharton & Garrison LLP —New York, NY
- $150,000 - $175,000 a year
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
Senior EDI Programmer/Systems Analyst
MetroPlus Health Plan —New York, NY
- $110,000 - $120,000 a year
- Urgently hiring
- Remote
- 6 years
- Analysis skills
- Bachelor's degree
12d
Front Office Production Support Senior Analyst Vice President
Information Technology Senior Management Forum —New York, NY
- $142,320 - $213,480 a year
- Full-time
- Office
- 3 years
- SQL
- Paid holidays
- Disability insurance
Product Data Analyst
Wand —New York, NY
- $145,000 - $175,000 a year
- Full-time
- Remote
- SQL
- Senior level
Sr Business Intelligence Analyst-Analytics Engineering
The Trade Desk —New York, NY
- $103,200 - $189,200 a year
- Computer Science
- 3 years
- Finance
Senior Windows Engineer, Endpoint Engineering
Ares Management —New York, NY
- $125,000 - $140,000 a year
- Full-time
- 7 years
- Computer Science
- Inventory management
- Commuter assistance
- Health savings account
Senior Product Manager
LawnStarter —New York, NY
- $140,000 - $185,000 a year
- Full-time
- Remote
- Senior level
- Health insurance
- Dental insurance
Quick Apply
12d
Senior Product Manager, US Consumer CreditUS Credit –
Visa U.S.A. Inc. —New York, NY
- $169,100 - $270,800 a year
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
- Wellness program
- Health savings account
Quick Apply
14d
Senior Director, Service Delivery and Quality
SoundThinking, Inc. —New York, NY
- $190,000 - $210,000 a year
- Online Application
- Hybrid work
- Writing skills
- Office
- Analysis skills
Quick Apply
Senior Data and Analytics Engineer
Velir —New York, NY
- $160,000 - $175,000 a year
- Hybrid work
- English
- SQL
- AWS
Quick Apply
Senior CRM Solution Architect
CONSUMER AND WORKER PROTECTION —New York, NY
- $114,930 - $159,151 a year
- Full-time
- Azure
- Computer Science
- System design
- Work from home
- Loan forgiveness
Sr Analyst, Technology Governance & Risk
The Trade Desk —New York, NY
- $85,300 - $156,400 a year
- Computer Science
- Bachelor of Science
- Finance
VP Java Applications Development Sr. Tech Lead
Information Technology Senior Management Forum —Jersey City, NJ
- $142,320 - $213,480 a year
- Full-time
- Office
- Java
- Master's degree
- Paid holidays
- Disability insurance
Equities Electronic Application Support Lead Analyst, Vice President
Information Technology Senior Management Forum —New York, NY
- $142,320 - $213,480 a year
- Full-time
- 5 years
- Office
- SQL
- Paid holidays
- Disability insurance
VP Markets Finance IT Business Lead
Information Technology Senior Management Forum —Jersey City, NJ
- $129,840 - $194,760 a year
- Full-time
- Office
- Microsoft Office
- Master's degree
- Paid holidays
- Disability insurance
VP Java Applications Development Sr. Tech Lead
Citi —Jersey City, NJ
- $142,320 - $213,480 a year
- Full-time
- Hybrid work
- Office
- Java
- Master's degree
- Paid holidays
- Disability insurance

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Senior Analyst, Service Desk

Wedbush Securities -
Jersey City, NJ

Apply Now

Job Details

$100,000 - $120,000 a year

Benefits

Profit sharing
Paid jury duty
Commuter assistance
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Volunteer time off
Paid sick time

Qualifications

Mentoring

Full Job Description

Job Description:

Wedbush Securities is one of the largest securities firm and investment banks in the nation. We provide innovative financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing and Prime Services divisions. Headquartered in Los Angeles, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized services is the foundation of our consistent growth.

We are seeking a Service Desk Analyst to work out of our New York office. The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues and developing service desk policies to ensure high-quality service delivery. This role requires strategic thinking, independent judgment, and close collaboration with IT leadership to align support services with business needs.

Responsibilities include, but are not limited to:

Develop and implement service desk policies, procedures, and standards to ensure efficient and effective IT support services
Analyze service desk performance metrics and generate reports to inform strategic decisions and continuous improvement initiatives
Manage escalated technical issues, coordinating with cross-functional teams to resolve complex problems
Analyze systematic information systems issues and implement solutions that impact business operations
Analyze current IT Resources support procedures implement changes that impact management policies
Advice management in planning, purchasing and negotiation of agreements with vendors
Perform other tasks and duties as required and assigned

Experience and Skills:

Bachelor's Degree from an accredited University, preferably in Computer Science or other related fields
10+ years helpdesk experience
Strong technical troubleshooting skills.
Familiarity with ITSM tools and ITIL practices.
Ability to analyze and resolve complex support issues.
Effective leadership, communication, and customer service abilities.
Combined with solid time management, independent judgment, and the capacity to mentor others and improve support processes.
Ability to work in a constant state of alertness and safe manner

Job Benefits:

As part of our overall compensation package, Wedbush Securities offers an array of diverse benefits to all our colleagues. We believe that providing competitive benefit options yields the advantageous reward of establishing a healthy and inclusive foundational work culture.

Comprehensive medical, dental, and vision coverage with multiple health plan options for you and your family
Health Savings Account with company-sponsored contributions
Flexible Spending Accounts (FSA) traditional and dependent care
Pre-Tax Commuter Benefits
401(k) plan with discretionary, competitive company matching and profit-sharing contributions
Tuition reimbursement up to $5,250/year
3 weeks of Paid Time Off
2 weeks of Paid Sick Time (may vary by location)
10 Paid Holidays
Charitable Donation Matching Contributions
Paid Leave (Parental Bonding, Military, Jury Duty, Volunteer Time Off, Disability, etc.)
FINRA License Sponsorship
Travel & Employee Assistance and Employee Discount Programs

The reasonable estimate of the compensation range for this role has not been adjusted for the applicable geographic location. A reasonable estimate of the current hiring range is $100,000- $120,000. Colleagues may be eligible for additional, discretionary incentive compensation based on the colleague's and the firm's performance. Decisions regarding compensation are determined on a case-by-case basis and are dependent on a variety of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Wedbush Securities (WS) is proud to be an Equal Employment Opportunity employer. WS does not discriminate based on race, religion, color, creed, sex, sexual orientation, gender, gender identity or expression, national origin, ancestry, citizenship status, registered domestic partner status, uniform service member status, marital status, pregnancy, age, medical condition, disability, genetic information, family care or medical leave status, or any other consideration made unlawful by applicable federal, state, or local laws, or on the basis that an applicant or Colleague is perceived to have these characteristics or is associated with someone who is perceived to have these characteristics. WS aims to foster a culture of inclusion where all Colleagues are valued for their unique contributions to the firm as well as provided equal opportunities to succeed.

Wedbush uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities here https://www.e-verify.gov/employees/e-verify-overview

This position is subject to various laws or regulations that impose restrictions or prohibitions for employment with Wedbush due to criminal history. Those laws or regulations include but are not limited to, the following: Securities Exchange Act of 1934 (SEA) Rule 17a-3, et. seq., Financial Industry Regulatory Authority (FINRA) Rules 3110(e), Rule 4530(a), etc., and FINRA Regulatory Notice 07-55

From: Wedbush Securities

Apply Now

Refine Your Search

senior service desk analyst jobs in newark nj

Senior Analyst, Service Desk

Senior Business Analyst

Senior EITS Service Desk Analyst

Senior IT Service Desk Analyst - Overnight Shift, Contract

Senior Financial Applications Analyst

Senior EDI Programmer/Systems Analyst

Front Office Production Support Senior Analyst Vice President

Product Data Analyst

Sr Business Intelligence Analyst-Analytics Engineering

Senior Windows Engineer, Endpoint Engineering

Senior Product Manager

Senior Product Manager, US Consumer CreditUS Credit –

Senior Director, Service Delivery and Quality

Senior Data and Analytics Engineer

Senior CRM Solution Architect

Sr Analyst, Technology Governance & Risk

VP Java Applications Development Sr. Tech Lead

Equities Electronic Application Support Lead Analyst, Vice President

VP Markets Finance IT Business Lead

VP Java Applications Development Sr. Tech Lead

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