Top 100 Service desk analyst Jobs in Newark Nj

Spec, IT Desk Support
Gate Group —Newark, NJ
- $21.96 - $27.45 an hour
- Mid-level
- Office
- Windows
- Commuter assistance
- Disability insurance
12d
Service Desk Analyst - Newark, NJ/Hybrid
Software Technology Inc —Newark, NJ
- Contract
- Hybrid work
- Computer Science
- Writing skills
- Mid-level
Quick Apply
Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
Quick Apply
Desktop Support Analyst
Secur-Serv —New Brunswick, NJ
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
Team Lead, Enterprise Service Desk
ABACUS —Newark, NJ
- $80,000 - $85,000 a year
- 5 years
- Writing skills
- Windows
Quick Apply
6d
Level one Service Desk Analyst - Safari
Clair Global Corporation —Hanover, NJ
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Computer Science
Quick Apply
IT Support Analyst
Movado Group, Inc. —Paramus, NJ
- $60,000 - $68,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Service Desk Analyst I
Fanatics Collectibles —New York, NY
- $28.85 - $36.06 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
Quick Apply
Systems Support Analyst
Triman Industries Inc —Morristown, NJ
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
IT Service Desk Analyst (Weekend Shift)
Bloomberg —New York, NY
- $70,000 - $75,000 a year
- Azure
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
4d
IT Help Desk - Showrooms
Tilebar | Soho Studio LLC —New York, NY
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Research
- Office
- Paid holidays
- Disability insurance
Quick Apply
Senior Analyst, Service Desk
Wedbush Securities —Jersey City, NJ
- $100,000 - $120,000 a year
- Computer science
- Computer Science
- Office
- Profit sharing
- Paid jury duty
IT Service Desk Analyst
Kronia —Manhattan, NY
- $40 - $45 an hour
- Full-time
- Google Workspace
- Mid-level
- Windows
Quick Apply
13d
Service Desk Analyst (1 PM - 8 PM)
Cleary Gottlieb Steen & Hamilton LLP —New York, NY
- $85,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
IT Analyst for Service Desk
Barnard College —New York, NY
- $25 - $29 an hour
- Full-time
- Mid-level
- Office
- Windows
IT Associate
Braze —New York, NY
- $75,000 - $80,000 a year
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
Service Desk Specialist II
NetCov —New York, NY
- $58,687 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
Quick Apply
Analyst, Service Desk Operations
MAYORS OFFICE OF CONTRACT SVCS —Manhattan, NY
- $55,000 - $60,000 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Loan forgiveness
Help Desk Technician
Herbert Smith Freehills —New York, NY
- $70,000 - $80,000 a year
- Full-time
- Microsoft Word
- Mid-level
- 3 years
Associate Technical Engineer (NJ)
Fusion Health —Woodbridge, NJ
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Research
- Health insurance
- Dental insurance
Quick Apply

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Spec, IT Desk Support

Gate Group
Newark, NJ

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Job Details

$21.96 - $27.45 an hour
12 days ago

Benefits

Commuter assistance
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Asset management
ITIL Foundation
Foreign language proficiency
Mobile device support
ITIL Certification
IT asset management
Laptop (troubleshooting support)
Incident management software
Peripheral setup
Hardware maintenance
Employee relationship building
Mid-level
Windows
Incident Escalation
Analysis skills
Continuous improvement
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Desktop applications
Technical customer support for office equipment
ServiceNow
Hardware management
1 year
Desktop administration
Equipment inventory management
Escalation handling
Leadership

Full Job Description

Job ID

R0108661

Category

Information Technology

Date posted

08/05/2026

Location

Newark, New Jersey

Unit

1061_Group ICT - US

We’re looking for motivated, engaged people to help make everyone’s journeys better.

The IT Deskside Support Analyst provides 1st and 2nd line technical support to business users and assists with IT-related activities across one or more local sites. The role focuses on resolving IT incidents and service requests raised through the gategroup IT Service Desk, ensuring high-quality and timely support to maintain business operations.

Working closely with IT colleagues and external vendors, the analyst supports local hardware, software, and network environments, ensuring that all systems operate reliably and in line with gategroup’s IT standards and processes.

Hourly Rate:

Pay range: $21.96-$27.45/hour

Benefits

Paid time off
401k, with company match
Company sponsored life insurance
Medical, dental, vision plans
Voluntary short-term/long-term disability insurance
Voluntary life, accident, and hospital plans
Employee Assistance Program
Commuter benefits
Employee Discounts
Meals available

Main Duties and Responsibilities:

1. Support and Maintenance
Deliver deskside and remote technical support for business users to ensure stable and reliable IT operations.

Troubleshoot and resolve incidents escalated via the Global Service Desk.
Log and track all activities in the IT Service Management (ITSM) tool.
Prioritize tasks effectively while keeping users informed of progress.
Escalate complex issues to senior IT teams or third-party providers when required.

2. Asset Management
Assist in managing IT hardware assets in accordance with lifecycle management processes.

Support the installation, setup, and relocation of desktops, laptops, and peripherals.
Maintain accurate asset records and report on equipment status and availability.
Ensure the safe handling and disposal of IT hardware following company procedures.
Promote the use of standard, approved IT equipment and configurations.

3. Collaboration and Continuous Improvement
Contribute to effective teamwork and ongoing service improvement.

Participate in team meetings and knowledge-sharing activities.
Travel between nearby gategroup offices when required to provide on-site support.
Home base EWR2, Travel required to JFK, LGA and EWR1 on rotating weeks.
Support the introduction and rollout of new IT tools and technologies.
Maintain strong working relationships with IT colleagues and end users.
Carry out additional IT support tasks as reasonably assigned.

Education:

Completed vocational training as an IT specialist or a comparable technical qualification in Information Technology.
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are an advantage.

Work Experience:

1–3 years of experience in IT support, service desk, or a technical support environment.
Experience providing 1st and 2nd line support for hardware, software, and end-user devices.
Familiarity with IT Service Management (ITSM) systems and basic ITIL principles.
Exposure to supporting users in an international or multi-site environment is a plus.

Technical/Language Skills:

Good knowledge of Windows operating systems, Microsoft 365, and common business applications.
Basic understanding of Active Directory, network connectivity, and VPN technologies.
Experience supporting laptops, desktops, printers, and mobile devices.
Familiarity with remote support tools and ticketing systems (e.g., ServiceNow).
Strong troubleshooting and problem-solving skills with a customer-first mindset.
Fluent English (written and verbal) and local language knowledge

gategroup Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet.

We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

08/23/2026

If you want to be part of a team that helps make travel and culinary memories, join us!

Apply Now

Refine Your Search

service desk analyst jobs in newark nj

Spec, IT Desk Support

Service Desk Analyst - Newark, NJ/Hybrid

Software Support Analyst & Help Desk

Desktop Support Analyst

Team Lead, Enterprise Service Desk

Level one Service Desk Analyst - Safari

IT Support Analyst

Service Desk Analyst I

Systems Support Analyst

IT Service Desk Analyst (Weekend Shift)

IT Help Desk - Showrooms

Senior Analyst, Service Desk

IT Service Desk Analyst

Service Desk Analyst (1 PM - 8 PM)

IT Analyst for Service Desk

IT Associate

Service Desk Specialist II

Analyst, Service Desk Operations

Help Desk Technician

Associate Technical Engineer (NJ)

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