Top 103 Customer service manager Jobs in Newport, Ky

Senior Client Service Manager
Gallagher —Cincinnati, OH
- $69,500 - $116,000 a year
- High school diploma or GED
- Bachelor's degree
- Mentoring
16h
Customer Service Manager
Georgia-Pacific —West Chester, OH
- Weekends as needed
- Pass drug screening
- Mid-level
- Supervising experience
- Health savings account
- AD&D insurance
Customer Service Account Manager
Eurostampa North America —Cincinnati, OH
- Inventory management
- Writing skills
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
Client Service Manager
Fidelity Investments —Covington, KY
- $66,000 - $125,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Loan repayment program
- Health insurance
19h
Manager, Regulatory Customer Support (Banking)
Green Dot Corporation —Cincinnati, OH
- $83,800 - $125,900 a year
- Full-time
- Mid-level
- Office
- 3 years
Customer Service Manager, Aftermarket Service
RHINESTAHL CORPORATION —Mason, OH
- Research
- Mid-level
- Office
Quick Apply
Manager, Customer Experience
Paychex —Cincinnati, OH
- $98,700 - $155,100 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Paid holidays
- Health insurance
10h
Customer Service Manager (Teller Manager)
First National Bank of Williamson —Fort Wright, KY
- Weekends as needed
- Mid-level
- Office
- Finance
- Paid holidays
- Disability insurance
Quick Apply
Contact Center Manager
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- 5 years
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Customer Experience Manager
Stord —Hebron, KY
- Full-time
- Mid-level
- Communication skills
Customer Solutions Lead
Perfetti Van Melle —Erlanger, KY
- Mid-level
- Travel
- Leadership
- Health savings account
- AD&D insurance
Contact Center Supervisor
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Client Service Manager
Wealth Enhancement Group —Cincinnati, OH
- $100,000 - $126,000 a year
- Full-time
- Computer literacy
- Research
- Mid-level
- Profit sharing
- Paid parental leave
9h
Senior Client Service Manager, Reimbursement Accounts
Fidelity Investments —Covington, KY
- Full-time
- 5 years
- Office
- Bachelor's degree
4d
Customer Service Supervisor
Wawa, Inc. —Cincinnati, OH
- $21.00 - $28.30 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Regional Coordinator Supervisor
EMCOR Facilities Services, Inc. —Cincinnati, OH
- $65,000 - $85,000 a year
- Full-time
- Management
- Computer literacy
- English
14d
Director, Precision Operations
PatientPoint —Cincinnati, OH
- $129,800 - $220,500 a year
- Full-time
- Hybrid work
- 7 years
- Bachelor's degree
- Organizational skills
Account Manager
Gallagher —Cincinnati, OH
- $52,500 - $102,500 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Manager, Client Success (P4142)
84.51° —Cincinnati, OH
- $115,000 - $150,000 a year
- 5 years
- Office
- Bachelor's degree
- Health savings account
- AD&D insurance
1d
Manager, Sales and Customer Service
Macy’s —Cincinnati, OH
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays

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Senior Client Service Manager

Gallagher -
Cincinnati, OH

Apply Now

Job Details

$69,500 - $116,000 a year
16 hours ago

Qualifications

Property & Casualty License
Productivity software

Full Job Description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for a Senior Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our clients. You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career.

You’ll take on a leadership role in driving client success and team performance. From managing complex renewals to identifying growth opportunities, you’ll ensure clients receive tailored solutions that meet their needs. You’ll also play a key role in mentoring team members and fostering a culture of collaboration and excellence.

How you'll make an impact

Here’s what you’ll do:

Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions.
Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
Conduct regular audits to ensure compliance with regulations and maintain high service standards.
Oversee the accuracy and management of client and policy data using Gallagher’s systems.
Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here’s what you’ll bring to the role:

Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience, or High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
A Property and Casualty Insurance License.
Proficiency in Microsoft Office.
A desire to build relationships and deliver results.
Adaptability and resilience in managing shifting priorities.
A collaborative mindset to work with teams across Gallagher.
Preferred - At least 1+ year of supervisory experience

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Apply Now

Refine Your Search

customer service manager jobs in newport, ky

Senior Client Service Manager

Customer Service Manager

Customer Service Account Manager

Client Service Manager

Manager, Regulatory Customer Support (Banking)

Customer Service Manager, Aftermarket Service

Manager, Customer Experience

Customer Service Manager (Teller Manager)

Contact Center Manager

Customer Experience Manager

Customer Solutions Lead

Contact Center Supervisor

Client Service Manager

Senior Client Service Manager, Reimbursement Accounts

Customer Service Supervisor

Regional Coordinator Supervisor

Director, Precision Operations

Account Manager

Manager, Client Success (P4142)

Manager, Sales and Customer Service

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