Top 12 Console operator Jobs in Newport News, Va

Full-Time Switchboard Operator (9:00 AM–5:00 PM)
Innovation At Work Inc —Hampton, VA
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- HIPAA
Part-Time Switchboard Operator (7:00 AM–3:00 PM / 3:00 PM–11:00 PM)
Innovation At Work Inc —Hampton, VA
- Part-time
- Microsoft Outlook
- Computer literacy
- HIPAA
Computer Support 1
TASC Technical Services LLC —Newport News, VA
- $22 - $28 an hour
- Weekends as needed
- In-person
- Associate's degree
- Entry level
- Health insurance
- Dental insurance
Quick Apply
3d
Call Center Representative
Innovation At Work Inc —Hampton, VA
- Full-time
- High school diploma or GED
- Organizational skills
- Typing
Senior Mission Coordinator (East Coast)
Saalex —Norfolk, VA
- $120,000 - $140,000 a year
- Analysis skills
- Bachelor's degree
- Experience equivalent to degree accepted
- Flexible schedule
Quick Apply
Junior Lighting Engineer
Regent University —Virginia Beach, VA
- $45,000 - $50,000 a year
- Weekends as needed
- Word processing
- Mid-level
- University
- Disability insurance
- Health insurance
Systems Engineer – Communications & Electronics
SubSea Craft —Virginia Beach, VA
- $105,000 - $130,000 a year
- Full-time
- Background check
- Military
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
4d
Electrical/Electronic Service Technician
American GFM Corp —Chesapeake, VA
- Overtime
- Customer service
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply

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Full-Time Switchboard Operator (9:00 AM–5:00 PM)

Innovation At Work Inc -
Hampton, VA

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Operator switchboards
Phone communication
Computer literacy
English
High school diploma or GED
Desktop applications
Telephone systems
Clinical confidentiality policies
Quality data entry

Full Job Description

Description:

Innovation At Work, Inc. (IAW) is seeking a professional and customer-focused Full-Time Switchboard Operator (9:00 AM–5:00 PM rotational weekends and holidays) to support operations at the Hampton VA Medical Center. The Switchboard Operator serves as the primary communication link between patients, visitors, clinical staff, and healthcare providers by receiving, processing, and routing incoming calls while ensuring accurate and timely communication. The successful candidate will provide exceptional customer service, maintain professional telephone etiquette, and support critical communication operations in a fast-paced healthcare environment.

Essential Duties and Responsibilities

Receive and answer incoming telephone calls promptly and professionally.
Transfer calls accurately to the appropriate departments, clinics, physicians, and staff members.
Conduct warm transfers as required to ensure callers are successfully connected.
Provide general and specific information regarding hospital departments, clinic locations, and medical center services.
Operate telephone consoles, paging systems, and communication equipment.
Initiate emergency communication procedures and overhead paging announcements as necessary.
Respond to emergency situations including:
- Code Blue notifications
- Emergency alerts
- Fire drills
- Disaster notifications
- Threat calls
- Suicidal caller procedures
Maintain and utilize current on-call schedules, notification rosters, and department directories.
Assist providers and healthcare personnel with paging and notification processes.
Document and maintain operational logs and reports including:
- Unusual Event Logs
- Telephone Trouble Reports
- Code Blue/Cardiac Arrest Logs
- Daily operational documentation
Follow approved communication scripts and established procedures.
Maintain confidentiality and comply with HIPAA, VA privacy requirements, and security policies.
Work collaboratively with supervisors and team members to ensure uninterrupted service operations.
Perform additional related duties as assigned.

Requirements:

Education

High School Diploma or GED required.

Experience

Minimum one (1) year of experience in customer service, switchboard operations, call center support, healthcare administration support, or related experience preferred.

Skills and Abilities

Strong verbal and written communication skills.
Ability to communicate clearly and professionally in English.
Excellent customer service and interpersonal skills.
Ability to operate multiple telephone lines and computer systems simultaneously.
Ability to remain calm and effective during stressful and emergency situations.
Strong attention to detail and organizational abilities.
Ability to prioritize tasks and manage high call volumes.
Basic computer proficiency, including:
- Microsoft Word
- Microsoft Outlook
- Internet-based applications
- Data entry systems

Additional Requirements

Ability to successfully complete background investigation and fingerprint requirements.
Ability to complete all required VA security and privacy training.
Must maintain confidentiality of patient and organizational information.
Must maintain professional appearance and conduct.
Ability to sit for extended periods while using communication equipment and computers.
Must be dependable with excellent attendance and punctuality.

Apply Now

Refine Your Search

console operator jobs in newport news, va

Full-Time Switchboard Operator (9:00 AM–5:00 PM)

Part-Time Switchboard Operator (7:00 AM–3:00 PM / 3:00 PM–11:00 PM)

Computer Support 1

Call Center Representative

Senior Mission Coordinator (East Coast)

Junior Lighting Engineer

Systems Engineer – Communications & Electronics

Electrical/Electronic Service Technician

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