Top 95 It support Jobs in Newport News Va

SMIT Service Desk RDM Tier 2 Technician
Leidos —Norfolk, VA
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
IT Help Desk
RQ Construction —Virginia Beach, VA
- $29 - $35 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Information Technology Technician (Helpdesk)
COMMONWEALTH OF VIRGINIA DBA VIRGINIA PORT A —Norfolk, VA
- $25.37 - $31.72 an hour
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
5d
Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night)
STRATASCORP —Hampton Roads, VA
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Bachelor's degree
IT Support
MOTO Technology Services, LLC —Virginia Beach, VA
- $40,000 - $46,000 a year
- Monday to Friday
- Classroom
- Computer science
- Computer Science
Quick Apply
Helpdesk Technician
MCH Consulting Services LLC —Suffolk, VA
- Full-time
- Warehouse
- Entry level
Quick Apply
IT Technician
MSM Technology, LLC —Fort Eustis, VA
- Mid-level
- Windows
- Microsoft Office
Quick Apply
IT Technician
Hampton University —Hampton, VA
- $40,000 - $42,000 a year
- Full-time
- Computer Science
- Windows
- University
- Disability insurance
- Dental insurance
Desk Side Analyst (Hampton Roads, VA)
Nordic —Hampton Roads, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
Tier III Support Technician (Shift Schedules: Day, Evening, and Night)
STRATASCORP —Hampton Roads, VA
- $80,000 - $95,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Windows
Technology Support Specialist
Portsmouth Public Schools —Portsmouth, VA
- $23.24 - $29.61 an hour
- Online Application
- Research
- Mid-level
- Windows
- Retirement plan
Quick Apply
Information Technology Technician (Helpdesk)
The Port of Virginia —Norfolk, VA
- Background check
- Microsoft Excel
- Microsoft Outlook
5d
Information Systems Analyst
Colonial Behavioral Health —Williamsburg, VA
- $60,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Service Desk Analyst IV
IMIA, LLC —Portsmouth, VA
- $80,000 - $90,000 a year
- Full-time
- Computer Science
- Office
- Windows
Quick Apply
7d
Tier II Support Technician (Shift Schedules: Day, Evening and Night)
STRATASCORP —Hampton Roads, VA
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Microcomputer Systems Analyst
City of Norfolk, VA —Norfolk, VA
- $60,337.05 - $101,085.60 a year
- Full-time
- Research
- Mid-level
- Office
4d
Help Desk Technician - Overnight - Top Secret
PROSOFT —Portsmouth, VA
- $65,000 - $68,000 a year
- Overnight shift
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
Computer Technician
SEACORP —Norfolk, VA
- Holidays
- Laboratory
- Word processing
- Office
- AD&D insurance
- Paid holidays
Network Support Specialist
New Horizons Regional Education Centers —Hampton, VA
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Desktop Supervisor (On-site)
LoanCare —Virginia Beach, VA
- $85,800 - $160,800 a year
- Overtime
- Computer Science
- 5 years
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Quick Apply

I want to receive the latest job alert for it support in newport news va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near newport news va

SMIT Service Desk RDM Tier 2 Technician

Leidos -
Norfolk, VA

Apply Now

Job Details

Full-time

Qualifications

Knowledge management
Network troubleshooting
High school diploma or GED
Customer service knowledge base
HP Service Manager
CompTIA Security+
Technical Proficiency
PowerShell
Ticketing system technical support

Full Job Description

Description

The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.

Primary Responsibilities

As a Service Desk RDM Technician, you will:

Use automated information systems to analyze routine situations.
Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
Resolve problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary.
Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
Instructs users in the use of PCs and networks.
Demonstrate critical thinking skills to quickly understand complex systems.
Work on many tasks simultaneously in a high-pressure environment.
Interact with individuals on all organizational levels.
Develop and strengthen peer mentoring skills.
Demonstrate excellent phone and email support with effective verbal and written communication skills.

Basic Qualifications

High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education
Minimum of 6 months of tenure with the NMCI Service Desk
Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.
Individuals on a Performance Improvement Plan or Attendance Warning will not be considered
8570 certification - CompTIA Security +CE
Ability to attain Flank Speed Tier 1.5 qualification within 30 days.
Superior skills in both written and verbal communication.
Proficiency with Microsoft PowerShell
Strong problem-solving skills.
Advanced knowledge of computer and networking technology.
Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
Understands NMCI internal structure, processes and tools.
Proficient with HPSM ticketing and Knowledge Management System.
Must be a US Citizen.
Able to work assigned shifts as needed, including overnights and weekends.

Preferred Qualifications

Candidates Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk
Candidates with fewer than 4 attendance occurrences in a rolling 90-day period
Candidates with strong metrics in PAR and AHT
Proactive learner who takes ownership of their own growth and career development

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

June 1, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Apply Now

Refine Your Search

it support jobs in newport news va

SMIT Service Desk RDM Tier 2 Technician

IT Help Desk

Information Technology Technician (Helpdesk)

Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night)

IT Support

Helpdesk Technician

IT Technician

IT Technician

Desk Side Analyst (Hampton Roads, VA)

Tier III Support Technician (Shift Schedules: Day, Evening, and Night)

Technology Support Specialist

Information Technology Technician (Helpdesk)

Information Systems Analyst

Service Desk Analyst IV

Tier II Support Technician (Shift Schedules: Day, Evening and Night)

Microcomputer Systems Analyst

Help Desk Technician - Overnight - Top Secret

Computer Technician

Network Support Specialist

Desktop Supervisor (On-site)

I want to receive the latest job alert for it support in newport news va

Related Searches

Explore jobs in more locations

Original Posting:

Pay Range:

Job Seeker Tools

Employer Tools

Browse

Stay Connected