Top 25 It support & operations coordinator Jobs in Newton, Ks

IT Support & Operations Coordinator
Hinkle Law Firm LLC —Wichita, KS
- 5 years
- Mid-level
- Office
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Bilingual Project Coordinator (Mandarin/English)
Tianyu Arts and Culture Inc. —Wichita, KS
- $4,500 a month
- Temporary
- English
- Driver's License
- Driving
- Relocation assistance
Quick Apply
1d
Sr Transportation Support Coordinator
Cargill —Wichita, KS
- Monday to Friday
- Mid-level
- High school diploma or GED
- 4 years
- Health insurance
Logistics Coordinator
Lead Foot Express —Wichita, KS
- Overtime
- Computer literacy
- Basic math
- Mid-level
Program Coordinator - Senior Administrative and Operations (THRIVE)
The University of Kansas Medical Center —Wichita, KS
- $28.20 - $38.35 an hour
- Full-time
- Psychiatry
- Customer service
- Office
- Paid jury duty
- Paid holidays
4d
Location Seed Coordinator
MKC —Walton, KS
- Full-time
- Hazmat Endorsement
- CDL A
- Mid-level
Database Manager & Development Operations Coordinator
Exploration Place —Wichita, KS
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Paid parental leave
- Paid holidays
5d
Performance Improvement Coordinator
Ascension —Wichita, KS
- Full-time
- Hospital
- Clinic experience
- Research
- Disability insurance
- Health insurance
Brokerage Account Coordinator
UNITED WAREHOUSE COMPANY —Wichita, KS
- $20 - $22 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Facility Management Coordinator
Wesley Medical Center —Wichita, KS
- Part-time
- Mid-level
- Children
- Pediatrics
- Employee stock purchase plan
- Disability insurance
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Inventory Coordinator
Great Lakes Ace Hardware —Wichita, KS
- $15 an hour
- Full-time
- Research
- Organizational skills
- Communication skills
Desk Coordinator
Genesis Health Clubs —Wichita, KS
- Weekends as needed
- CPR Certification
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Business Development Coordinator
Xpress Wellness Urgent Care —Wichita, KS
- Full-time
- Marketing
- Urgent Care
- Mid-level
Quick Apply
13d
Epic Denials Management Coordinator
Deloitte —Wichita, KS
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
Database Manager and Development Operations Coordinator
Exploration Place, Inc. —Wichita, KS
- $50,000 - $52,000 a year
- Full-time
- Background check
- Microsoft Excel
- Research
- Paid holidays
- Health insurance
Quick Apply
3d
Cleanroom Coordinator - 2nd Shift
Fagron —Wichita, KS
- Full-time
- Mid-level
- Continuous improvement
- Warehouse
Quick Apply
4d
Clinical Research Coordinator
Grene Vision Group —Wichita, KS
- Background check
- Anatomy knowledge
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
Sr. Sales Coordinator
Ideatek Telcom LLC —Wichita, KS
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Operational Coordinator
Chick-fil-A —Wichita, KS
- $16 - $22 an hour
- Full-time
- 18 years or older
- Customer service
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Clinical Research Coordinator
Eye Care Partners Career Opportunities —Wichita, KS
- Background check
- Anatomy knowledge
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply

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IT Support & Operations Coordinator

Hinkle Law Firm LLC -
Wichita, KS

Quick Apply

Job Details

Qualifications

Managing technical support teams
Confidential information handling
Managing teams in a customer support role
Windows
Supervising experience
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Desktop applications
Productivity software
Desktop administration
IT department experience
Ticketing system technical support

Full Job Description

IT Support & Operations Coordinator - Job Description

Position Summary

The IT Support & Operations Coordinator leads the day-to-day operation of the firm's help desk and serves as the link between the help desk technicians and senior IT staff. This position coordinates the technicians, owns the ticket queue, and is accountable for the quality, consistency, and documentation of the firm's front-line technology support.

Beyond the help desk, this position manages assigned operational IT projects from start to finish, assists senior IT staff with larger initiatives, and supports the department's day-to-day operations, including vendor coordination, invoice tracking, and routine reporting. The role also assists with end-user training and communication and provides help desk coverage during staff shortages and after hours as needed.

Job Duties and Responsibilities

Lead and improve day-to-day help desk operations, coordinating the work of the help desk technicians.
Oversee the ticket queue, including intake, prioritization, assignment, and follow-through to resolution.
Manage escalations, serving as the senior point of contact for issues beyond first-level support.
Manage help desk scheduling and coverage, including planned absences and gaps in the service window.
Strengthen ticket documentation standards and hold the team to them, so that work is recorded accurately and completely.
Produce routine help desk reporting on volume, response and resolution times, and service trends.
Identify and track recurring issues and pursue automation and process improvements that reduce repeat tickets.
Manage assigned operational IT projects from start to finish, including PC deployments, software updates, equipment rollouts, documentation cleanup, and other support-driven initiatives.
Plan project scope, timelines, and resources; coordinate the work; and see projects through to completion.
Assist the CISO and Assistant IT Director with larger IT initiatives by helping organize milestones, timelines, dependencies, and task ownership.
Track follow-up items and provide status reporting to senior IT staff.
Coordinate with IT vendors on routine matters.
Track IT invoices and follow up on procurement.
Prepare routine departmental reporting.
Complete other administrative needs of the department as assigned.
Assist with end-user training on firm systems and technology.
Assist with user communication and rollout documentation as needed.
Provide help desk coverage during staff shortages, performing first-level support duties as needed.
Participate in after-hours support as needed.

Job Qualifications

Experience in a lead, coordinator, supervisory, or project coordination capacity, or demonstrated readiness to take on that responsibility.
Proven working experience providing help desk or desktop support, including the ability to resolve issues independently. This includes a minimum of five (5) years of help desk or IT support experience.
Proficiency in Windows workstation administrative tasks and environments.
Extensive experience with Microsoft 365 and Microsoft Office applications.
Working knowledge of help desk ticketing systems, remote support tools, VPNs, and remote access.
Working knowledge of network fundamentals and general IT operations.
Demonstrated organization, follow-through, and attention to detail in documentation and task completion.
Strong client-facing and communication skills, with the discretion and judgment required to handle confidential firm and client information.
Ability to prioritize, multitask, and remain composed under pressure.
Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently.
Relevant certifications such as CompTIA, ITIL, or Microsoft are preferred.

Quick Apply

Refine Your Search

it support & operations coordinator jobs in newton, ks

IT Support & Operations Coordinator

Bilingual Project Coordinator (Mandarin/English)

Sr Transportation Support Coordinator

Logistics Coordinator

Program Coordinator - Senior Administrative and Operations (THRIVE)

Location Seed Coordinator

Database Manager & Development Operations Coordinator

Performance Improvement Coordinator

Brokerage Account Coordinator

Facility Management Coordinator

Inventory Coordinator

Desk Coordinator

Business Development Coordinator

Epic Denials Management Coordinator

Database Manager and Development Operations Coordinator

Cleanroom Coordinator - 2nd Shift

Clinical Research Coordinator

Sr. Sales Coordinator

Operational Coordinator

Clinical Research Coordinator

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