Top 67 Call center Jobs in Newton, Nj

Customer Service Manager
LEW Environmental Services, LLC —Mine Hill, NJ
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Retail Customer Experience Specialist
Pencor Services —Milford, PA
- $17 an hour
- Overtime
- Clean driving record
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Tuition reimbursement
Quick Apply
13d
Client Support Specialist
ADP —Parsippany-Troy Hills, NJ
- $17.02 - $30.14 an hour
- Overtime
- Spanish
- Military
- Writing skills
- Wellness program
- Disability insurance
Medical Office Associate I, Per diem, Days - AMG Call Center - 8am - 4pm - Morristown
Atlantic Health System —Morristown, NJ
- Full-time
- High school diploma or GED
- 1 year
- Epic
- 403(b) matching
- AD&D insurance
Associate Account Manager - Entry Level (Non-Sales)
ADP —Parsippany-Troy Hills, NJ
- $18.56 - $34.66 an hour
- Overtime
- Military
- Writing skills
- Organizational skills
- Wellness program
- Disability insurance
Front Desk/Call Center
NJ PEDIATRIC NEUROSCIENCE INSTITUTE —Morristown, NJ
- $18 - $24 an hour
- Full-time
- Spanish
- Microsoft Outlook
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Lead Patient Support-Afford
ConnectiveRx —Whippany, NJ
- $21.76 - $29.70 an hour
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Client Advisor, Contact Center Night Shift (Temp to Perm)
Tiffany & Co. —Parsippany-Troy Hills, NJ
- $23 an hour
- Weekends as needed
- US work authorization
- Computer skills
- Communication skills
Medical Receptionist/ Call Center
Advanced Cardiology & Primary Care —Chester, NJ
- $19 - $22 an hour
- Full-time
- Bilingual
- HIPAA
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
10d
BDC Representative/Manager
Nielsen Automotive Group —Sussex, NJ
- $65,000 - $100,000 a year
- Full-time
- Dealership
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Residential Consumer Support Representative
GAF Materials Corporation —Parsippany-Troy Hills, NJ
- $52,000 - $71,500 a year
- Full-time
- Residential
- High school diploma or GED
- Bachelor's degree
- Wellness program
- Health insurance
10d
Supervisor, Patient Support - Afford Svcs
ConnectiveRx —Whippany, NJ
- $54,700 - $77,800 a year
- Full-time
- Marketing
- Word processing
- Mid-level
- Disability insurance
- Health insurance
8d
Medical Receptionist/Call Center
Advanced Cardiology, LLC —Succasunna, NJ
- $19 - $22 an hour
- Full-time
- Bilingual
- HIPAA
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
New Jersey Field Enumerator
National Association of State Departments of Agriculture —Newton, NJ
- $17.75 an hour
- Part-time
- Hybrid work
- Background check
- Computer literacy
- Driver's License
- Paid training
Quick Apply
10d
Admissions Advisor
160 Driving Academy —Newton, NJ
- Microsoft Outlook
- Mid-level
- Organizational skills
Quick Apply
Telemarketer - State Farm Agent Team Member
Gerard Ciraulo - State Farm Agent —Succasunna, NJ
- $15 - $20 an hour
- Part-time
- Hybrid work
- Communication skills
- Entry level
- Paid time off
- Work from home
Quick Apply
11d
Automotive BDC Scheduler
OPEN ROAD AUTO GROUP —Kenvil, NJ
- $50,000 - $110,000 a year
- Full-time
- Dealership
- Communication skills
- Entry level
- Paid training
- Paid holidays
Quick Apply
Team Leader / Contact Center
Beltone —Parsippany-Troy Hills, NJ
- $55,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Customer Service & Scheduling Coordinator
Efficient Air Service —Riverdale, NJ
- $17 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- 401(k)
Quick Apply
9d
Bilingual Customer Support Specialist
DOWC —Parsippany-Troy Hills, NJ
- $26 - $28 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Research
- Health insurance
- Dental insurance
Quick Apply
12d

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Customer Service Manager

LEW Environmental Services, LLC -
Mine Hill, NJ

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Performance reviews
Managing teams in a customer support role
Continuous improvement standards implementation
Team management
Attention to detail
Client services
Conflict management
Recruiting
Customer issue escalation
Data-driven problem-solving
Meeting or exceeding sales goals
Leadership
Call center management
Staff development

Full Job Description

Position Summary

We are seeking an experienced and results-driven Customer Service Manager to lead our customer service and call center operations for a growing environmental services company. This position will oversee daily call center activities, manage customer service queues, coach and develop representatives, and drive both customer satisfaction and revenue growth through effective sales and upselling strategies.

The ideal candidate is a hands-on leader with strong experience managing high-volume customer service environments, call queues, performance metrics, and sales-focused customer interactions.

Key Responsibilities

Lead and manage daily customer service and call center operations, ensuring calls, emails, service requests, and customer inquiries are handled efficiently and professionally.
Monitor and manage inbound call queues, staffing levels, call volume, response times, abandonment rates, and service levels.
Develop schedules and workflows to optimize team coverage and minimize customer wait times.
Oversee the customer appointment calendar and coordinate daily field activities to maximize technician utilization, productivity, and route efficiency.
Optimize technician schedules by balancing customer demand, service priorities, geographic routing, appointment availability, and technician capacity.
Hire, train, coach, and develop customer service representatives to achieve performance, quality, and revenue goals.
Establish and monitor KPIs including customer satisfaction, first-call resolution, average handle time, conversion rates, retention, and sales performance.
Create a customer-focused culture that balances exceptional service with company revenue objectives.
Identify opportunities to upsell and cross-sell environmental services and other solutions based on customer needs.
Develop sales scripts, call strategies, and coaching programs designed to increase conversion and revenue.
Review call recordings and performance reports to identify coaching opportunities and improve customer interactions.
Partner with Sales, Operations, and Field Service teams to resolve customer issues and improve the overall customer experience.
Handle escalated customer concerns and ensure timely, professional resolution.
Analyze call center trends and customer feedback to identify process improvements and opportunities to increase retention.
Implement procedures and technology improvements that increase efficiency and enhance the customer experience.
Prepare regular performance reports and communicate results, challenges, and recommendations to senior management.
Ensure team members consistently follow company policies, procedures, regulatory requirements, and customer service standards.

Qualifications

3–5+ years of experience in customer service or call center management, preferably in a high-volume environment.
Proven experience managing call queues, staffing, service levels, and call center KPIs.
Demonstrated success leading, coaching, and motivating customer service teams.
Strong sales, upselling, and cross-selling experience with a track record of improving revenue or conversion rates.
Experience working with CRM, call center, and workforce management systems.
Excellent communication, problem-solving, and conflict-resolution skills.
Strong analytical skills with the ability to use data and performance metrics to make decisions.
Ability to work in a fast-paced environment and effectively prioritize competing demands.
Experience in environmental services, pest control, waste management, facilities services, home services, or another recurring-service industry is a plus.

Key Success Metrics

Success in this role will be measured by:

Customer satisfaction and retention
Call queue and service-level performance
First-call resolution
Call abandonment and response times
Representative productivity and quality scores
Sales conversion and upsell revenue
Recurring-service growth
Employee engagement and retention
Reduction in customer complaints and escalations

What We Offer

Competitive compensation
Performance-based incentives
Opportunities for professional growth
Collaborative, team-oriented work environment
Opportunity to make a measurable impact on customer experience and company growth

If you are a customer service leader who knows how to run a high-performing call center while turning customer interactions into opportunities for growth, we want to hear from you.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center jobs in newton, nj

Customer Service Manager

Retail Customer Experience Specialist

Client Support Specialist

Medical Office Associate I, Per diem, Days - AMG Call Center - 8am - 4pm - Morristown

Associate Account Manager - Entry Level (Non-Sales)

Front Desk/Call Center

Lead Patient Support-Afford

Client Advisor, Contact Center Night Shift (Temp to Perm)

Medical Receptionist/ Call Center

BDC Representative/Manager

Residential Consumer Support Representative

Supervisor, Patient Support - Afford Svcs

Medical Receptionist/Call Center

New Jersey Field Enumerator

Admissions Advisor

Telemarketer - State Farm Agent Team Member

Automotive BDC Scheduler

Team Leader / Contact Center

Customer Service & Scheduling Coordinator

Bilingual Customer Support Specialist

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