Top 10975 Service associate Jobs in Newton Center Ma

Quality Assurance Associate - Residential
Charles River Center —Needham, MA
- $31.25 an hour
- Full-time
- English
- Mid-level
- Residential
Sales Associate - NEW STORE - J.Crew Factory
J.Crew Factory - Newton Nexus —Newton, MA
- $15.00 - $17.10 an hour
- Part-time
- 18 years or older
- Sales
- In-person
- 401(k) matching
- Employee discount
Quick Apply
Retail Sales Associate (Full-Time)
UNIQLO —Chestnut Hill, MA
- From $18 an hour
- Weekends as needed
- Merchandising
- High school diploma or GED
- Communication skills
- Commuter assistance
- Health savings account
Server The Residence at Boylston Place
LCB Senior Living, LLC —Chestnut Hill, MA
- $17 - $19 an hour
- Part-time
- Customer service
- Residential
- In-person
- Paid holidays
- Health insurance
Quick Apply
10d
Sales Associate- 2nd STREET USA-Second Hand Clothing Store-Coolidge Corner
2nd STREET USA,inc. —Brookline, MA
- $17.50 - $19.50 an hour
- Part-time
- Customer service
- Merchandising
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
MAILROOM CLERK (FULL TIME)
ESFM —Cambridge, MA
- $33 - $34 an hour
- Full-time
- Background check
- Office
- High school diploma or GED
- Commuter assistance
- Disability insurance
Quick Apply
9d
Fulfillment Associate
tilli tomas —Needham, MA
- $25 an hour
- Part-time
- Computer literacy
- English
- Computer skills
Quick Apply
Telephone Page Associate (e/o weekend/holiday 3pm-11:30pm)
Boston Children's Hospital —Boston, MA
- $19.06 - $27.64 an hour
- Part-time
- High school diploma or GED
- In-person
- Entry level
8d
Retail Associate - Legacy Place
Aritzia —Dedham, MA
- $20 - $30 an hour
- Part-time
- Merchandising
- Entry level
Retail Sales Associate Part Time
PetSmart —Newton, MA
- $15 - $26 an hour
- Part-time
- 18 years or older
- Maintenance
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Seasonal Retail Sales Associate (Part-Time)
UNIQLO —Chestnut Hill, MA
- From $17.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to stand for extended periods
Retail Associate - Prudential
Aritzia —Boston, MA
- $20 - $30 an hour
- Part-time
- Merchandising
- Entry level
, Days and Weekends
Sierra —Newton, MA
- $16.25 - $16.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Hospitality Associate
Block by Block —Boston, MA
- $23.75 - $24.50 an hour
- 8 hour shift
- 18 years or older
- English
- High school diploma or GED
- Paid jury duty
- Health savings account
Quick Apply
Sales Associate
J. Jill Group —Chestnut Hill, MA
- $16 - $19 an hour
- Part-time
- Merchandising
- Communication skills
- Entry level
- Paid time off
- Employee assistance program
Part Time Sales Associate
Roller Rabbit LLC —Chestnut Hill, MA
- Part-time
- Merchandising
- Communication skills
- Entry level
7d
Retail Merchandise Associate
HomeGoods —Newton, MA
- $16.25 - $16.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Cashier
Crate and Barrel —Chestnut Hill, MA
- $16 - $20 an hour
- Part-time
- US work authorization
- Fair chance
- Computer skills
- Store discount
- Disability insurance
Customer Service Associate
Walgreens —Newton, MA
- $16 - $18 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
11d
Member Services Associate
Court 16 —Newton, MA
- $25 an hour
- Inventory management
- Administrative experience
- Business development
- Health insurance
- Paid time off

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service associate jobs near newton center ma

Quality Assurance Associate - Residential

Charles River Center -
Needham, MA

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Job Details

Full-time
$31.25 an hour

Qualifications

Data collection

Full Job Description

Classification: Full-Time/Non-Exempt

Department: Administration

Reports to: Director of Quality Assurance

Position Summary

The Quality Assurance Associate supports the Director of Quality Assurance in monitoring, evaluating, and improving the quality and compliance of DDS-funded residential services.

This role partners with program leadership to ensure adherence to DDS regulations, agency policies, and best practices related to health, safety, individual rights, and person-centered care.

Essential Duties and Responsibilities

Administration

Conduct routine and targeted audits of residential programs to assess compliance with:
- DDS regulations (e.g., licensing indicators, MAP requirements, ISP timelines)
- Agency policies and procedures
Review documentation across systems (e.g., HCSIS, electronic health records, and paper records) to ensure accuracy, completeness, and consistency.
Identify quality concerns, develop improvement strategies, and support implementation.
Verify implementation and effectiveness of quality improvement initiatives.
Provide technical assistance and subject matter expertise to operational leadership.
Partner with operations to design and implement local process improvement initiatives.
Identify deficiencies and assist with developing corrective action plans.
Track corrective actions and verify timely completion.
Participate in division meetings and report on quality indicators.
Review satisfaction survey data and support the design, implementation, and evaluation of improvement strategies.

Compliance

Partner with operations to implement agency and local policies and procedures.
Conduct regular audits of residential operations to assess compliance with:
- DDS regulations
- Agency policies and procedures
- Internal quality standards
Analyze audit findings, incident data, and quality trends (e.g., medication occurrences, ISP compliance).
Assist residential programs in preparing for DDS licensing, certification, and survey reviews.
Conduct mock audits and certification readiness reviews.
Identify systemic issues and recommend training or process improvements.
Partner with program leadership to implement measurable quality improvement initiatives.
Monitor progress toward compliance benchmarks and performance indicators.
Collaborate with operations leadership to develop corrective action plans and verify implementation.
Provide guidance on regulatory requirements and documentation standards.

Risk Management

Review incident reports for accuracy, completeness, and regulatory compliance.
Support investigations involving incidents, allegations, and complaints, as assigned.
Conduct internal investigations by reviewing facts, determining findings, and recommending appropriate responses.
Identify trends and collaborate with operations to develop risk mitigation strategies.
Assist with the implementation of risk reduction initiatives.

Education and Training

Identify training needs in collaboration with Quality Assurance leadership and Operations.
Partner with Human Resources and Operations to develop training resources that support quality and compliance standards.
Provide training and coaching to staff on topics including:
- Documentation standards
- Individual rights and human rights processes
- Incident reporting
- Risk management
Provide ongoing technical support and consultation as needed.

Systems Analysis, Design, and Improvement

Provide quality assurance and process improvement expertise across residential services.
Partner with Program Directors, nursing staff, and clinical teams to resolve compliance concerns.
Participate in interdisciplinary meetings and quality assurance reviews.
Communicate audit findings, recommendations, and improvement opportunities clearly and professionally to leadership.
Support continuous quality improvement initiatives designed to strengthen service delivery and regulatory compliance.

Preferred Education

Bachelor's degree in Human Services or a related field.

Experience

3-5 years of experience in human services within DDS-funded programs.

Knowledge

DDS certification standards for residential services.
Individual Support Plan (ISP) development and implementation
Data collection and outcome measurement

Skills

Strong analytical and problem-solving abilities
Excellent organizational skills
Effective written and verbal communication

Core Competencies

Attention to detail and audit accuracy
Data analysis and trend identification
Knowledge of person-centered and outcome-based services
Ability to manage multiple priorities and audits simultaneously
Strong collaboration and relationship-building skills
Professional communication and presentation skills

Performance Expectations

Success in this role is demonstrated by:

Timely completion of audits and certification readiness activities
Measurable improvements in compliance and service quality
Effective collaboration with program leadership
Ongoing certification readiness across all residential programs
Meaningful contributions to continuous quality improvement initiatives

Language & Communication Skills

Fluent in English, with the ability to read, analyze, and interpret reports, clinical data, policies, and other professional documentation.
Strong ability to write professional reports, progress notes, correspondence, and other clinical documentation.
Capacity to effectively communicate with individuals using various communication methods.

Physical Demands

Ability to stand, walk, sit, stoop, kneel, crouch, and crawl as required.
Frequent lifting of up to 25 pounds and occasional lifting of up to 100 pounds to assist with personal care activities and crisis interventions.
Adequate vision, including close, distance, and peripheral vision, necessary for monitoring, observation, and maintaining safety.
Ability to travel between program locations and participate in on-site meetings, trainings, and emergency response activities as needed.

Reasoning Ability

Ability to follow detailed written and oral instructions.
Ability to exercise sound clinical judgment in complex situations.
Ability to analyze information, identify solutions, and implement appropriate interventions while maintaining compliance with regulatory and organizational standards.
Ability to balance multiple priorities and make timely decisions in a fast-paced environment.

Apply Now

Refine Your Search

service associate jobs in newton center ma

Quality Assurance Associate - Residential

Sales Associate - NEW STORE - J.Crew Factory

Retail Sales Associate (Full-Time)

Server The Residence at Boylston Place

Sales Associate- 2nd STREET USA-Second Hand Clothing Store-Coolidge Corner

MAILROOM CLERK (FULL TIME)

Fulfillment Associate

Telephone Page Associate (e/o weekend/holiday 3pm-11:30pm)

Retail Associate - Legacy Place

Retail Sales Associate Part Time

Seasonal Retail Sales Associate (Part-Time)

Retail Associate - Prudential

, Days and Weekends

Hospitality Associate

Sales Associate

Part Time Sales Associate

Retail Merchandise Associate

Cashier

Customer Service Associate

Member Services Associate

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