Top 1 Senior customer service representative Jobs in Newton Falls Oh

Senior Strategic Account Representative
siffron —Twinsburg, OH
- Marketing
- Mid-level
- High school diploma or GED

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Senior Strategic Account Representative

siffron -
Twinsburg, OH

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Job Details

Qualifications

Computer operation
Spreadsheets
High school diploma or GED
Typing
Productivity software
Quality data entry

Full Job Description

Description:

JOB SUMMARY

The Senior Strategic Account Representative provides day-to-day operations and administrative support for assigned strategic customer accounts by coordinating orders, account maintenance, reporting and customer projects. This role serves as a key point of contact for assigned accounts, internally and externally. Partners with the National Account Manager (NAM) to ensure best-in-class customer service experience.

ESSENTIAL FUNCTIONS

Account Management and Customer Support

Serve as the primary internal point of contact for assigned account, ensuring exceptional customer support and responsiveness.
Act as the primary contact for assigned account in the absence of the National Account Manager (NAM).
Partner with NAM to complete assigned projects and initiatives.
Create and maintain account-specific guidelines to ensure consistent service delivery.
Travel to customer locations, as needed, to support meetings and/or training purposes.

Account Administration and Order Management

Manage all order entry and maintenance related to assigned account.
Support EDI accounts by maintaining item mapping, pricing updates, unit-of-measure (UOM) alignment or contract additions.
Enter pricing quotes for special projects to support customer opportunities and NAM requests.
Coordinate prototype shipments for customer evaluation and approval.
Create, maintain, and distribute customer-specific reports, which can include but are not limited to inventory management, order management, roll-out progress reports, and other account reporting requirements.
Maintain customer online purchasing catalogs and ensure product information remains accurate and up to date.

Project Coordination and Cross-Functional Collaboration

Serve as the internal coordinator for customer projects and issues related to the assigned account.
Communicating item demand concerns and coordinate with internal teams to minimize customer impact.

Customer Issue Resolution

Proactively and effectively manage customer issues, escalation, and service concerns in a timely manner to ensure resolutions are to customer’s satisfaction.

SECONDARY FUNCTIONS

Assist with customer collections and credit-related issues, when necessary.
Provide back up for Strategic Account Representative role.
Perform other duties as assigned.

Requirements:

EDUCATION, LICENSES, AND EXPERIENCE

High school diploma or equivalent required.
Associate or bachelor’s degree in Business, Marketing, Communications, or related field preferred.
Minimum of 3 years of customer service, account management or customer-facing role experience
Proficient in MS Office Suite, especially Excel.
Experience using ERP, CRM, or order management system, a plus.
Ability to analyze information, resolve customer issues, and maintain a high level of accuracy and attention to detail.

SKILLS (Language, Mathematical, Reasoning, Other)

Excellent communication skills.
Ability to interact with others in a team manner and effectively move projects along.
Strong data entry and keyboarding skills.
Proven ability to exercise solid judgment.
Ability to work in a fast paced, ever-changing environment with limited supervision.
Complete tasks in a thorough, correct and timely manner.
Detail oriented with good organizational skills and the ability to prioritize tasks.

WORKING CONDITIONS/PHYSICAL DEMANDS

The job will require 70-80% of the day in a seated position taking calls and using a computer.
Ability to travel occasionally, as business needs require.
Some lifting may be required.

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senior customer service representative jobs in newton falls oh

Senior Strategic Account Representative

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