Front Desk Guest Services AssociateAbout the Role
We are seeking a friendly, dependable, and service-oriented Front Desk Guest Services Associate to join our hotel team.
As a Front Desk Guest Services Associate, you will be one of the first and last points of contact for our guests. You will help create a welcoming experience from arrival through departure while supporting the day-to-day operation of the hotel.
This is a hands-on hospitality position. In addition to providing exceptional front desk service, team members are expected to assist with breakfast service, laundry, maintaining clean and inviting public areas, stocking supplies, and other operational responsibilities as business needs require.
Our ideal team member takes pride in creating a clean, comfortable, and welcoming environment and understands that exceptional hospitality is a team effort.
What You'll DoCreate an Exceptional Guest Experience
- Welcome and acknowledge guests in a friendly, professional, and courteous manner.
- Perform guest check-ins and check-outs accurately and efficiently.
- Manage reservations, cancellations, modifications, extensions, and guest requests.
- Answer incoming telephone calls and communicate professionally with guests.
- Provide accurate information regarding hotel amenities, services, policies, local restaurants, attractions, and directions.
- Anticipate guest needs and respond to requests in a timely and professional manner.
- Address guest concerns with professionalism and involve management when appropriate.
- Build positive guest relationships and help create a welcoming environment throughout the property.
Support Front Desk Operations
- Process guest payments and maintain accurate reservation and billing information.
- Follow established procedures for credit cards, cash payments, deposits, identification, and guest privacy.
- Maintain accurate records and complete required shift documentation.
- Communicate important information between shifts and departments.
- Coordinate with housekeeping and maintenance regarding room status, guest requests, maintenance concerns, and special accommodations.
- Maintain the organization and professional appearance of the front desk workspace.
- Complete assigned shift checklists and operational responsibilities.
- Assist with night audit functions when scheduled and properly trained.
Maintain a Clean & Welcoming Hotel
Every team member contributes to the overall appearance and cleanliness of the property.
Front Desk Guest Services Associates may:
- Monitor the lobby, entrance, hallways, breakfast area, and other public spaces throughout the shift.
- Maintain a clean and organized front desk and lobby.
- Wipe and sanitize counters, tables, and commonly used surfaces as needed.
- Vacuum, sweep, or mop public areas when necessary.
- Empty trash and maintain public-area waste receptacles.
- Assist with maintaining clean and properly stocked public restrooms.
- Perform routine property walks and identify areas requiring attention.
- Report maintenance, safety, cleanliness, or security concerns promptly.
Support Breakfast Service
Depending on your scheduled shift, you may assist with our complimentary breakfast service, including:
- Preparing and setting up the breakfast area.
- Monitoring breakfast throughout service hours.
- Replenishing food, beverages, coffee, utensils, plates, cups, napkins, and other supplies.
- Keeping tables, counters, and breakfast areas clean and organized.
- Assisting guests with breakfast-related needs.
- Cleaning and properly storing breakfast items and equipment after service.
- Following applicable food-handling, sanitation, and hotel procedures.
Assist With Laundry & Hotel Operations
Team members may assist with additional hotel operations during their scheduled shift, including:
- Folding towels, sheets, pillowcases, and other hotel linens.
- Organizing and stocking clean linens.
- Assisting with hotel laundry as assigned.
- Restocking guest, front desk, breakfast, and housekeeping supplies.
- Maintaining clean and organized work and storage areas.
- Assisting housekeeping and other departments with reasonable operational needs.
- Completing additional duties related to guest service and hotel operations as assigned.
During periods of lower front desk activity, team members are expected to remain engaged in assigned hotel responsibilities, which may include laundry, breakfast preparation, stocking, cleaning public areas, organizing workspaces, completing property walks, or assisting another department.
What We're Looking For
We are looking for individuals who demonstrate:
- A genuine commitment to guest service and hospitality.
- A friendly, professional, and welcoming demeanor.
- Dependability and consistent attendance.
- Strong communication and interpersonal skills.
- Attention to detail and organization.
- Ability to remain professional when handling guest concerns.
- Ability to work independently and as part of a team.
- Initiative and willingness to assist where needed.
- Basic computer skills and the ability to learn hotel systems.
- Ability to follow hotel policies, procedures, safety requirements, and established standards.
Previous hotel, hospitality, front desk, retail, restaurant, or customer-service experience is preferred but not required. We welcome motivated candidates who are willing to learn.
Bilingual or multilingual communication skills are a plus but are not required.
Schedule
Hotel operations are available 24 hours a day, 7 days a week. Scheduling may include:
- Morning shifts
- Evening shifts
- Overnight shifts
- Weekends
- Holidays
Availability requirements will be discussed during the hiring process.
Physical Requirements
This position may require the ability to:
- Stand and walk for extended periods.
- Bend, reach, and perform routine cleaning and stocking activities.
- Handle, organize, and fold hotel linens.
- Push or maneuver laundry and supply carts.
- Lift, carry, and move supplies and other items associated with normal hotel operations.
Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position, as required by applicable law.
Our Commitment to Hospitality
Great hospitality is created through teamwork. Whether welcoming a guest, answering a phone call, preparing breakfast, folding towels, maintaining the lobby, or helping another department, every responsibility contributes to the guest experience.
We are looking for team members who take pride in their work, treat others with respect, and are willing to contribute wherever reasonably needed to help maintain a clean, welcoming, and well-operated hotel.
Equal Employment Opportunity
We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Reasonable accommodations are available to qualified applicants and employees with disabilities as required by applicable law.
This job description describes the general nature and level of work expected for this position and is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Job responsibilities may be modified or additional duties may be assigned based on legitimate operational and business needs, consistent with applicable law.
Job Type: Full-time
Pay: $11.00 - $14.00 per hour
Work Location: In person
