Top 2898 Member services representative Jobs in Newton Ma

Electronic Services Representative
Boston Firefighters Credit Union —Milton, MA
- $51,875.91 - $77,813.87 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Dental Registration Rep
Franciscan Children's Hospital —Brighton, MA
- $20 - $26 an hour
- Full-time
- Dental office
- Hospital
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Service Representative
NorthStock, Inc. —Southborough, MA
- From $30 an hour
- Full-time
- Customer service
- ERP systems
- Office
- Health insurance
- Dental insurance
Quick Apply
HR Consultant II (Part Time or Full Time)
Insource Services —Boston, MA
- $100,000 - $140,000 a year
- Part-time
- Hybrid work
- 5 years
- Mid-level
- Presentation skills
- Disability insurance
- Dental insurance
Quick Apply
2d
Front Desk Office Lead
North Shore Pain Management —Cambridge, MA
- $24 - $28 an hour
- Full-time
- Bilingual
- Background check
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Inside Customer Service Newton MA
Greenhow Inc —Newton, MA
- $20 - $30 an hour
- 8 hour shift
- Computer literacy
- Office
- Residential
- Paid training
- Health insurance
Quick Apply
11d
Patient Care Representative
42 North Dental —Waltham, MA
- $21 - $25 an hour
- Dental office
- HIPAA
- Entry level
Quick Apply
22h
Patient Check-In Representative
Optum —Dedham, MA
- $16 - $29 an hour
- Full-time
- Pass drug screening
- HIPAA
- High school diploma or GED
- AD&D insurance
- Employee stock purchase plan
9d
Secretary to Special Education - Elementary Schools & OOD - 1.0 FTE - SY26/27
Wellesley Public Schools —Wellesley, MA
- $28.98 - $35.92 an hour
- Full-time
- School experience
- Ability to walk for extended periods
- Mid-level
3d
Member Services Representative
Core Development and Management-Planet Fitness —Waltham, MA
- $15 - $16 an hour
- Part-time
- 18 years or older
- Computer literacy
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Administrative Specialist I
Dana-Farber Cancer Institute —Brighton, MA
- $50,070 - $60,730 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Bachelor's degree
Member Services Representative
Tremont Credit Union —Boston, MA
- $23 - $25 an hour
- Full-time
- Office
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Key Holder, Chestnut Hill
SoulCycle —Newton, MA
- $15.50 an hour
- Part-time
- Guest services
- Communication skills
- Entry level
- Paid holidays
Quick Apply
Patient Access Representative: 9:30am-6pm M- F
Beth Israel Lahey Health —Needham, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Customer Service & Retail Front Desk Associate - Shop#353 - 825 Main St
Auto Glass Now —Waltham, MA
- $15.70 - $26.90 an hour
- Full-time
- Spanish
- Computer literacy
- No experience needed
- Paid training
- Paid holidays
Central Study Coordinator I
Care Access —Boston, MA
- $75,000 - $95,000 a year
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
1d
Patient Access Representative 3pm-11:30pm M-F
Beth Israel Lahey Health —Needham, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Building Aide
Newton Public Schools —Newton, MA
- Full-time
- School experience
- Classroom
- Office
Customer Service Representative
Pooch Hotel —Newton, MA
- $16.50 - $18.00 an hour
- Weekends as needed
- Hotel
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
Member Services Representative
SUPREME FITNESS GROUP —Boston, MA
- $16 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
- Health insurance
- 401(k)

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Electronic Services Representative

Boston Firefighters Credit Union -
Milton, MA

Quick Apply

Job Details

Full-time
$51,875.91 - $77,813.87 a year
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Some college
Active listening
Spreadsheets
Research
Windows
High school diploma or GED
Attention to detail
Task prioritization
Productivity software

Full Job Description

Position Overview

The Electronic Services Representative performs a variety of back-office operational and electronic banking functions that support credit union members, frontline staff, accounting staff, and the Electronic Services Department. This position is responsible for overseeing daily digital banking operations, ACH and payment processing, debit card administration, fraud mitigation, account maintenance, and transaction research. The Electronic Services Representative ensures accurate and timely processing, maintains compliance with internal procedures and regulatory requirements, minimizes operational risk, and delivers exceptional service to members and employees.

Key Responsibilities

· Accurately process and research ACH, check, and EFT exceptions and adjustments by established deadlines daily.

· Review and process ACH retail transfers daily.

· Review, process, and research ACH and check returns, ensuring timely resolution

· Provide support for fraud claims, investigations and adjustments involving debit cards, Zelle®, P2P payments, check fraud and other electronic payment channels.

· Manage debit card services, including card ordering, maintenance, replacement, and research related to member accounts and card activity.

· Research and process adjustments related to electronic funds transfer (EFT) errors.

· Process payroll and payroll changes for designated employee groups.

· Review operational reports, perform quality control reviews, maintain accurate records, and identify opportunities for process improvement

· Review and decision mobile deposit transactions submitted through Ensenta, ensuring compliance with credit union policies and risk guidelines.

· Review, verify, decision, and process online account applications.

· Support front-line staff as needed with member inquiries.

· Serve as the primary point of contact for member questions regarding electronic services, including online banking, mobile banking, debit cards, ACH transactions, and digital payment services.

· Assist the Accounting Department with research, reconciliation, and adjustments involving ACH, debit card and check transactions

· Cross-train in department functions to provide operational support and ensure business continuity.

· Participate in electronic services training sessions, webinars, and continuing education to remain current on industry regulations, products, and best practices.

· Perform other duties as assigned.

Qualifications

· Two or more years experience in a financial institution with a working knowledge of electronic payment systems.

· A high school diploma or the equivalent. Some post-secondary education preferred.

· Strong understanding of Windows and Microsoft Office (emphasis on Excel).

· Experience preferred with: Insight, Fiserv Card Services, Ensenta, Ibanking Admin, Partnercare and Compass

Personal Attributes

· Detail Oriented: Prioritize accuracy, thoroughness, and organization

· Communictive: Active listening and clear and concise communication

· Reliable: Consistently dependable, trustworthy, and able to be counted upon to perform as expected

· Organizational: Excels at planning, structuring tasks, and maintaining efficiency

Pay: $51,875.91 - $77,813.87 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

member services representative jobs in newton ma

Electronic Services Representative

Dental Registration Rep

Senior Customer Service Representative

HR Consultant II (Part Time or Full Time)

Front Desk Office Lead

Inside Customer Service Newton MA

Patient Care Representative

Patient Check-In Representative

Secretary to Special Education - Elementary Schools & OOD - 1.0 FTE - SY26/27

Member Services Representative

Administrative Specialist I

Member Services Representative

Key Holder, Chestnut Hill

Patient Access Representative: 9:30am-6pm M- F

Customer Service & Retail Front Desk Associate - Shop#353 - 825 Main St

Central Study Coordinator I

Patient Access Representative 3pm-11:30pm M-F

Building Aide

Customer Service Representative

Member Services Representative

I want to receive the latest job alert for member services representative in newton ma

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