Tasting Room Manager
Rose Bank Winery | Newtown, PA
Join Our Team at Rose Bank Winery!
Rose Bank Winery is looking for a friendly, motivated, and hospitality-driven Tasting Room Manager to lead our tasting room team and create exceptional guest experiences every day.
This hands-on leadership role is perfect for someone who enjoys working with people, coaching a team, driving sales, and creating a welcoming atmosphere. From wine tastings and Wine Club memberships to weddings, festivals, and seasonal events, you'll help ensure every guest leaves with a lasting impression.
If you're passionate about hospitality, leadership, and creating memorable experiences, we'd love to hear from you.
Compensation
$18.00–$21.00 per hour, based on experience and qualifications.
Benefits & Eligibility
Benefits may be available to employees who meet eligibility requirements based on average hours worked and length of service, in accordance with company policy.
Eligible benefits may include:
- Paid holidays
- Paid time off
- Vacation based on length of service
- 401(k) with company match
- Health insurance contribution for eligible employees
- Employee discounts
Benefit eligibility and accrual rates are determined by company policy.
Schedule
- Flexible part-time position averaging approximately 20–25 hours per week, with additional hours available during peak seasons and special events.
- Evening, weekend, and holiday availability is required.
- Additional hours may be available during weddings, festivals, wine events, and other seasonal programming.
- This is an in-person position based at Rose Bank Winery.
What You'll DoTeam Leadership
- Lead, coach, train, schedule, and motivate the tasting room team.
- Assist with hiring, onboarding, performance coaching, and employee development.
- Foster a positive, accountable, and guest-focused culture.
Guest Experience
- Deliver exceptional hospitality by creating welcoming, educational, and memorable experiences for every guest.
- Build relationships with returning guests and Wine Club members.
- Resolve guest concerns professionally and efficiently to ensure satisfaction.
Operations Management
- Oversee the daily operation of the tasting room, including opening and closing procedures, cash handling, inventory management, and compliance with company policies.
- Maintain a clean, organized, fully stocked, and visually appealing tasting room.
- Order tasting room supplies and maintain appropriate inventory levels.
- Assist in developing and improving Standard Operating Procedures (SOPs) as the business continues to grow.
Sales & Wine Club Growth
- Drive retail sales, wine sales, Wine Club memberships, and event referrals through exceptional guest engagement.
- Coach staff on upselling techniques and product knowledge.
- Conduct property tours for prospective event clients when appropriate and collaborate with the Sales Team to generate future business.
Events & Winery Programming
- Coordinate and support wine tastings, educational programs, winery events, weddings, and seasonal festivals.
- Assist with event setup, breakdown, staffing, and guest flow.
- Work collaboratively with Events, Sales, and Winery teams to ensure successful event execution.
Wine Knowledge
- Continue expanding your knowledge of wine, food pairings, and winery offerings.
- Coach and educate staff to confidently represent Rose Bank Winery and its products.
- Stay current on seasonal releases and new products to better educate guests.
Qualifications/Experience
- Associate degree in Hospitality, Business Management, or a related field preferred, but not required.
- Minimum two years of experience in hospitality, retail, winery operations, or a related customer service industry.
- Minimum one year of leadership or management experience.
- Experience creating and managing employee schedules preferred.
- RAMP Certification (or willingness to obtain within 90 days).
- ServSafe Certification (or willingness to obtain within 90 days).
- Wine knowledge is preferred, but a willingness to learn is essential.
Skills
- Strong leadership and team development skills.
- Excellent communication and interpersonal abilities.
- Strong organizational and time management skills.
- Ability to multitask and make sound decisions in a fast-paced environment.
- Experience with POS systems (Shopify preferred) and Google Workspace.
- Passion for hospitality and creating exceptional guest experiences.
- Flexibility to work evenings, weekends, holidays, and special events.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift up to 45 pounds.
- Ability to climb stairs and move supplies or equipment as needed.
Why Join Rose Bank Winery?
At Rose Bank Winery, we believe great hospitality starts with great people.
As part of Rose Bank Winery, we're committed to creating lasting memories through exceptional wine, memorable events, and outstanding guest service. You'll join a team that values Hospitality, Care, Integrity, Professionalism, Teamwork, Growth, and Fun while helping create experiences guests will remember for years to come.
If you're looking for an opportunity to grow your leadership skills, work in a beautiful winery setting, and make a meaningful impact every day, we'd love to welcome you to our team.
Pay: $18.00 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
