Top 48 It support Jobs in Niagara Falls, Ny

IT Systems & Infrastructure Specialist
Tapecon Inc —Buffalo, NY
- $19 - $25 an hour
- Background check
- Computer science
- Computer Science
- Health insurance
- Paid time off
Community Solutions Customer Service Rep (Buffalo, NY)
Spectrum —Buffalo, NY
- From $20 an hour
- Full-time
- Computer literacy
- Writing skills
- English
- Paid training
- Health insurance
4d
Technical Services & Support Specialist
Employer Services Corporation —Amherst, NY
- $25.00 - $26.44 an hour
- Hybrid work
- Microsoft Excel
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
3d
Help Desk Technician II
Health System Services Ltd —Niagara Falls, NY
- $62,500 - $70,000 a year
- Monday to Friday
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Temporary IT Service Desk Technician
NOCO Energy Corp —Tonawanda, NY
- $24 - $28 an hour
- Temporary
- Computer science
- Computer Science
- Mid-level
- Paid training
- Health savings account
Quick Apply
Information Technology Support Specialist
UBMD Internal Medicine —Buffalo, NY
- $24.00 - $27.50 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
6d
IT Helpdesk Technician
Buffalo Hearing & Speech Center —Buffalo, NY
- $24 - $30 an hour
- Full-time
- Google Workspace
- Windows
- 1 year
Information Technology (IT) Helpdesk Technician
FeedMore WNY Foundation, Inc. —Buffalo, NY
- $23 - $28 an hour
- Full-time
- Serving
- Google Workspace
- Windows
Quick Apply
Help Desk Support Technician
SAIC —Buffalo, NY
- $40,001 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
1d
Maintenance Technical Support Call Analyst
Linde —Tonawanda, NY
- $63,375 - $92,950 a year
- Maintenance
- Experience equivalent to degree accepted
- Associate's degree
- Paid holidays
- Disability insurance
IT Support Specialist
CUBRC INC —Buffalo, NY
- $60,000 - $90,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
- Paid holidays
- Dental insurance
Desktop Support
NTT DATA —Buffalo, NY
- $22 - $24 an hour
- Office
- Windows
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
IT Support Analyst (Edwards Vacuum)
Atlas Copco Group —Buffalo, NY
- $33.78 - $42.23 an hour
- Mid-level
- Office
- Windows
- AD&D insurance
- Paid holidays
IT Specialist (Buffalo)
BUFFALO ACADEMY OF SCIENCE CHARTER SCHOOL —Buffalo, NY
- $53,000 - $60,000 a year
- School experience
- Google Workspace
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
User Support Technician/Desktop Support
UB Associates —Buffalo, NY
- $65,000 - $70,000 a year
- Extended hours
- Classroom
- Mid-level
- Driver's License
Quick Apply
2d
107 - IT Technician Specialist
COMMUNITY ACTION ORGANIZATION OF WESTERN NEW YORK INC —Buffalo, NY
- $55,000 - $60,000 a year
- Full-time
- Computer Science
- Mid-level
- Ability to climb stairs
Quick Apply
Help Desk L1 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $15.50 - $18.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Entry Level Technician
Alternative Information Systems —Buffalo, NY
- $17 an hour
- Weekends as needed
- Windows
- High school diploma or GED
- Driver's License
- Health savings account
- Health insurance
Quick Apply
1d
Level II Technician
Copeland Technology Solutions —Amherst, NY
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Field Support Technician_Buffalo
Gr8ttek, LLC —Buffalo, NY
- $40 an hour
- Part-time
- Ability to lift 50 pounds
- Analysis skills
- Driver's License
Quick Apply

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IT Systems & Infrastructure Specialist

Tapecon Inc -
Buffalo, NY

Apply Now

Job Details

$19 - $25 an hour

Benefits

Health insurance
Paid time off
401(k) matching

Qualifications

Telecommunications network device configuration
Project management experience in technology
IT asset management
Machine troubleshooting
Managing projects
Desktop administration

Full Job Description

Description:

Position Summary

The IT Systems & Infrastructure Specialist is responsible for supporting, maintaining, and improving the organization’s IT environment, including hardware, software, network systems, and end-user support. This role ensures reliable operation of IT infrastructure, timely resolution of user issues, and proactive management of systems critical to business performance.

The position encompasses a broad range of technical responsibilities, including hardware setup and maintenance, desktop support, network administration, system engineering, and help desk response. The IT Systems & Infrastructure Specialist plays a key role in ensuring that all technology systems operate securely, efficiently, and in alignment with organizational needs.

Essential Functions

Hardware Management:

Install, configure, and maintain computers, printers, scanners, servers, and network hardware.
Troubleshoot, diagnose, and resolve hardware-related issues to minimize downtime.
Maintain an accurate inventory of IT equipment and assist in hardware lifecycle management.

Desktop Support:

Manage end-user devices, including operating systems, applications, and configurations.
Provide technical support for software installation, updates, and user access.
Ensure all devices are properly secured and updated in accordance with IT standards.

Network Administration:

Maintain, configure, and monitor Microsoft Azure Active Directory and Microsoft 365 environments.
Oversee user accounts, security rules, and software deployment.
Support the configuration of firewalls, routers, and switches to maintain secure and reliable connectivity.

System Engineering:

Support server setup, configuration, and maintenance, including backups and patching.
Monitor network and system performance; identify and resolve infrastructure bottlenecks or vulnerabilities.
Assist with implementing new technologies and infrastructure upgrades.

Help Desk & User Support:

Serve as the first point of contact for user requests and IT troubleshooting.
Respond promptly to tickets, documenting issues and resolutions accurately.
Provide guidance and training to users to improve digital literacy and adherence to IT policies.

Security & Compliance:

Support IT security initiatives, including access control, antivirus protection, and data backup integrity.
Ensure adherence to company IT policies and compliance standards

Requirements:

Education and Experience

Associates degree in Information Systems, Computer Science, Business, or related field; or equivalent work experience.
2–3 years of experience in a similar role.
Experience with Power Automate for workflow automation is a plus.
Strong analytical and problem-solving skills.
Effective verbal and written communication skills.
Knowledge of data governance, compliance, or security practices.

Knowledge, Skills, and Abilities

Knowledge

Strong understanding of Microsoft Windows environments and Microsoft 365 administration.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs).
Familiarity with Microsoft Azure Active Directory and cloud-based infrastructure.
Understanding of hardware installation, imaging, and maintenance procedures.
Knowledge of cybersecurity principles and best practices.
Basic familiarity with IT asset management and lifecycle processes.

Skills

Proficient in diagnosing and troubleshooting hardware, software, and network issues.
Skilled in configuring servers, firewalls, routers, and switches.
Ability to manage and prioritize multiple technical support requests efficiently.
Strong documentation and record-keeping skills.
Effective communication and interpersonal skills for supporting non-technical users.
Strong analytical and problem-solving abilities with attention to detail.

Abilities

Ability to work independently and collaboratively in a fast-paced environment.
Ability to translate technical information into clear, user-friendly language.
Ability to maintain confidentiality and adhere to data security standards.
Ability to manage projects, prioritize tasks, and meet deadlines.
Ability to adapt to evolving technologies and continuously improve system performance.

Key Performance Indicators

Response Time: Average time to respond to help desk tickets meets or exceeds defined service levels.
Resolution Time: Percentage of IT support issues resolved within target timeframes.
System Uptime: Network, server, and infrastructure uptime maintained at or above 99%.
User Satisfaction: Achieve target satisfaction rating on IT support surveys or feedback.
Security Compliance: Maintain 100% compliance with IT security and software update policies.
Documentation Accuracy: Ensure all system configurations, assets, and support procedures are accurately documented and updated.
Project Completion: Infrastructure and system upgrade projects completed on time and within scope.

Physical Requirements / Working Conditions:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb, stoop, kneel, and crouch. The employee is occasionally required to balance or crawl. The employee is required to regularly operate a computer and other office machinery such as a copy machine and printer. The employee is required to regularly reach with arms and hands; use hands to handle, finger or feel objects, tools or controls. Hands and fingers may frequently perform repetitive motion. Occasionally the employee will use arms and hands to balance and climb. The employee must frequently lift and/or move up to 10 pounds. Occasionally the employee will lift and/or move up to 25 pounds with the use of a lift assist. This job requires close vision, peripheral vision, depth perception and the ability to adjust focus. Employee is required to regularly talk and hear. The person in this position frequently communicates to other employees/personnel as well as customers and must be able to exchange accurate information.

Total Compensation:

The pay range below reflects the potential compensation for this position. Compensation will vary based on factors including experience. Other benefits include weekly transportation benefit, competitive Paid Time Off package, medical insurance, comprehensive ancillary benefit offerings, 401K plan with employer match, and more.

Additional information:

Please note that offer of employment is contingent upon successful completion of background check, pre-employment physical, and drug screen as they align with New York State requirements.

Additionally, this is an ITAR compliance related position. The offer is contingent upon proof of US Person status (US Person is defined under ITAR as a natural person who is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3)) or an export control license for non-US Persons.

Apply Now

Refine Your Search

it support jobs in niagara falls, ny

IT Systems & Infrastructure Specialist

Community Solutions Customer Service Rep (Buffalo, NY)

Technical Services & Support Specialist

Help Desk Technician II

Temporary IT Service Desk Technician

Information Technology Support Specialist

IT Helpdesk Technician

Information Technology (IT) Helpdesk Technician

Help Desk Support Technician

Maintenance Technical Support Call Analyst

IT Support Specialist

Desktop Support

IT Support Analyst (Edwards Vacuum)

IT Specialist (Buffalo)

User Support Technician/Desktop Support

107 - IT Technician Specialist

Help Desk L1 Tech In-Person Local to Buffalo, NY

Entry Level Technician

Level II Technician

IT Field Support Technician_Buffalo

I want to receive the latest job alert for it support in niagara falls, ny

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